It Support Web Developer
Resume:
Adam Singh
****@**********.***
Columbia, MD 21045
Computer Programmer, IT Support Manager, Project Lead
Active Secret Security Clearance
CompTIA Security+ Certified
Site Administrator for both commercial and non-profit websites. Senior back end programming for commercial websites and data scraping. Front and back end WordPress Developer, SharePoint and ServiceNow. Experienced help desk and support manager with a background in government, educational, and private industry clients. Familiarity with multiple languages and platforms, and extensive web application development experience in ASP.net, PHP, Perl, WordPress, JQuery and more. Experience managing code content with GitHub for complex development projects.
Core Qualifications
●Extensive backend development work with PHP and Perl
●In-depth knowledge of coding in Java, C, and C++
●Experience with HTML, CSS and JQuery
●Developed and Consulted on Platforms such as ServiceNow, SharePoint and WordPress
●Broad experience in user administration and customer service
●Professional demeanor upheld in all working relationships
●Ability to quickly learn new programming languages and apply new programming techniques
●Capable of working independently, as part of a team, and as a team lead
Skills
C/C++
ServiceNow
Git
JQuery
Java
AngularJS
HTML
Postman
Perl
SQL
WordPress
PHP
Sharepoint
Bootstrap/CSS
REST API
UNIX/Linux
Professional Experience
Systolic, Inc September 2024 – Present
JQuery Web Developer
Fix JQuery bugs for a Ctex Threatboard Web Application that is competing for a contract with the TIES program at Homeland Security. I also am doing full-stack development with Java Midware and Python Flasks. I also worked on having ServiceNow integrate with our web application we built through API Explorer
CompQSoft Inc. March 2024 – September 2024
Senior ServiceNow Developer
Met with client to gather requirements and design layout and create new JMT ServiceNow application that would replace functionality of the SATSOM tool used by DISA for data management, diagnostics and workflow. Used tools such as ITSM, to manage Sattalite Communication requests, ITOM to handle software and hardware assets for requests and CMDB to store information on those assets. App Engine Studio, along custom Angular.JS pages to create applications that converted needed functionality from SATCOM to ServiceNow was used to help the Government to find solutions to convert the SATCOM tool into applications and functionality that was needed and not covered by out of the box ServiceNow modules.
SMS Data Technologies, Inc. December 2021 – February 2024
API, Web and ServiceNow Developer and Consultant
As part of an integration team of professionals, worked on a Professional Support Contract for the Enterprise Cloud Management Agency (ECMA) of the U.S. Army. Worked as a liaison and provided advice for ECMA to other contractors. Provides knowledge and guidance on integration of our ServiceNow platform, whether they are scoped applications within the platform or having the ServiceNow platform communicate with other applications and software. Used tools such ITSM to collect incidents and request from users and then have them reviewed by staff to create tasks to be tracked and to be assigned to the appropriate staff members. Used App Engine Studio to create applications with user groups, interfaces and work flows to help automate government process for staff. API Explorer and Integration Hub to provide integration and data sharing to external applications. Also conducted UAT for solutions and platform stand-up with ServiceNow UAT module. Created pages with Service Portal to provide clients information about the program.
Jacobs Technologies October 2019 – December 2021
Web and SharePoint Developer and Consultant
Helped to develop and maintain custom user portals on SharePoint, using AngularJS to create factories and controllers, and Bootstrap for UX/UI design. Maintained permissions groups and permissions of those groups as an admin in SharePoint. Updated and maintained content for SharePoint sites, lists and document libraries. Created and edited SharePoint workflows in Nintex, SharePoint Designer 2013 and Power Automate. Delivered documentation to the Patch Repository team to be posted to the Patch Repository site.
Met and spoke with clients to help create solutions to their problems and needs. Became a “go to” for clients when they needed help.
Money Map Press April 2019 – October 2019
Web Developer
On a team of developers maintaining different Wordpress web sites, such as fixing bugs and adding features. Also worked on a team developing a new Wordpress site. Skills included making edits to the PHP files for debugging, making API calls and creating Wordpress widgets and plugins. Made front-end changes for UX/UI or REST API calls either using the wp-admin site or editing SCSS partials, CSS, Jquery event handlers, using grunt to concat and minify. All code was maintained in a git repository using Bitbucket.
JJ Haines October 2018 – January 2019
Web Developer and Site Administrator
Main developer for creating the new, AWS hosted, SSO portal website for customers and employees. Wrote PHP code to make MySQL database queries and REST API calls to the Dancik ERP for the portal site. Created new pages in Wordpress using the Avada theme and CSS provided by Avada. Used AWS KMS to encrypt sensitive data that would be stored in MySQL or the session.
Maintained content the company’s Sharepoint Intranet Site. Uploaded documents, images and other content and created Sharepoint web parts.
Elephant Protection Initiative November 2015 – June 2016
Web Developer and Site Administrator
Made requested changes and posted news and events to Elephant Protection Initiative, Stop Ivory, and Stop Ivory Mobile website. Added requested feature and made layout changes to the WordPress sites. Worked with PHP, HTML, CSS for the site on a remote UNIX server
CIAT June 2014 – November 2014
Consultant
Worked as a consultant on software that calculates phosphorus levels in soil and plants. Advised on software functionality and data flow. Identified inefficiencies and offered solutions on how to improve the product. Provided analytic deliverables including spreadsheets, flowcharts, and reports.
Drill Map March 2012 – June 2013
Senior Server Side Programmer
Worked as a programmer writing code to collect data for use in website tables and maps. Wrote scrapers in Perl to gather data from documents and websites. Worked with data in plain text, CSV, HTML, CSS, spreadsheets, JavaScript, JSON, and ASP. Stored and retrieved data from MySQL data tables, managed through PHPmyAdmin, in a FreeBSD environment.
Major Accomplishments:
●Acquired skills in previously unfamiliar languages such as JSON and CSS.
●Used Perl’s Web Mechanize module to simulate a JavaScript function call to retrieve JSON text, parse the data and store it in MySQL, making it accessible to customers on the web.
Niesz Computer Consulting November 2011 – March 2012
Consultant
Provided consulting and technical support to clients transferring from BPOS to Office 365, email accounts, NAS accounts, virus removal, and general maintenance and support. Systems included Ubuntu, Fedora, Windows 7, MS Online Portal, LAMP, and WordPress. Wrote webpages in PHP, HTML and CSS for customer use, accessing data from a MySQL server.
Major Accomplishments:
●Building servers, installing software, and providing client support for said software.
●Helped two major clients upgrade from Microsoft BPOS to Office365.
●Wrote PHP script for customer webpages in HTML and CSS that the company would store customer and ticket data.
The New School University June 2010 – October 2011
Assistant Manager
Worked as an assistant manager for IT Support Staff at The New School. Organized part-time staff tasks and responsibilities. Directed part-time supervisors in leading part-time staff in lab and classroom support operations, user support, and training.
Major Accomplishments:
●Managed staff with daily lab operations such as assisting users with software and hardware needs, printer, PC, Mac, and AV equipment trouble shooting.
●Created plans for and lead staff in preventative maintenance operations with PC's, Mac's, AV equipment, and the cleaning of the labs.
●Created training plans for the part-time staff and trained staff in equipment reservation procedures, customer service, troubleshooting, and quality control for over 1,000 machines in 10 computer labs and 185 classrooms.
Boganzulu Chimpanzee Sanctuary October 2008 – March 2009
Assistant Project Manager
Spent 5 months in the Congo managing a Chimpanzee sanctuary and assisting in a research project to identify the consumption of primate meat by local mineworkers. Responsible for working closely with local authorities and overseeing data collection for this important research subject.
Major Accomplishments:
●Managed a staff of eight people, covering all areas of budgeting, community relations, and care of the chimpanzees.
●Facilitated research collections by working with mining communities and tracking research data.
●Successfully rescued five chimpanzees from corrupt local officials.
University of Maryland May 2007 – October 2008
Classroom Support Manager
Led a team of 10 to 12 student workers providing support to 300 faculty members across 120 classrooms. Primary responsibilities included training students on new technology, as well as educating teachers and other faculty members on how to take advantage of IT offerings. Directed several major technology rollouts within the university.
Major Accomplishments:
●Spearheaded the rollout of a new global video conferencing system, enabling distance learning between labs within the campus and sites as remote as Korea and Germany.
●Taught a series of seminars to faculty, staff, and students on how to use new email and file server systems within the university.
●Met all internal SLAs for support and classroom IT availability, ensuring that faculty and staff could use all IT services.
●Developed several web applications to facilitate curriculum delivery.
Software Project Manager June 2005 – May 2007
Responsible for project management for a team of three developers providing internal development services to faculty and staff at the University of Maryland. Managed project scope, timeframes, delivery, user feedback, and ongoing support for these applications, which included web based applications for research functions and university chairs. Worked closely with developers as part of the SDLC and QA process.
Major Accomplishments:
●Oversaw the delivery of a web-based application for criminology research that allowed counselors to track and aggregate data for at-risk students.
●Successfully managed the development of the Anwar Sadat Chair for Peace, an ASP.net web project that involved a large amount of content and complex deliverables.
●Implemented a series of SDLC best practices, reducing the quantity of delivered bugs and increasing customer satisfaction.
Quasars, Inc. November 2003 - May 2005
IT Consultant
Consulted with Federal Government Agencies to enhance their information technology systems. Responsible for the maintenance of a large IRS intranet site covering critical sourcing data, as well as custom development for various government web application needs. Presented solution proposals to internal teams as well as US government clients.
Major Accomplishments:
●Learned ASP.NET on the fly to upgrade and enhance a critical IRS web application.
●Worked on the team responsible for obtaining CMMI Level 2 certification for Quasars
●Delivered several critical projects on time and under budget.
Education
University of Maryland - Bachelor of Science, Computer Science, 2003
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