Customer Service On-Site
Resume:
Crystal Davis
Customer Service
Atlanta, GA *****
****************@*****.***
• Extensive background in customer-oriented service operations.
• Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
• Proven ability to handle currency and financial transactions accurately.
• Familiar with Microsoft Word, Microsoft Excel, e-mail, and the specialized systems such as Fidlieo, Litca, Profit Manager, and Hoildex/Encore
Work Experience
Traveling field interviewer\On-site supervisor
RTI International - Atlanta, GA
February 2023 to Present
• Traveling overnight for a week at a time; staying in a hotel Sunday – Friday if assigned to work at a remote facility
• Working daytime hours Monday -Friday, some evenings, and possible weekends
• Making in-person contact withselected inmates in correctional facilities, including one on one contact with inmates in a private setting to discuss the study, answer questions, and obtain participation
• Administering computer questionnaires and providing instructions via audio headphones
• Collecting confidential information and administering standardized questionnaires
• Independently managing administrative duties, including participating in conference calls, and completing online trainings
• Adhering to the rules of the correctional facilities while conducting interviews
• Providing prompt, reliable, and accurate reporting to Field Supervisor (FS)
• Maintaining a professional attitude and ability to effectively communicate with facility staff
• Working with the on-site staff to felicitate instructions to field interviewers Recruiting Coordinator
PeopleScout - Remote
November 2019 to June 2023
• Coordinate a high volume of phone and video interviews.
• Support 3 or more recruiters in scheduling recruiting activities.
• Created a positive and welcoming environment for all candidates
• Tracking and monitoring confidential candidate information
• Assisting Recruiter with the background and pre-employment screening process
• Editing and opening requisitions to internal/external sites
• Managing daily information/candidate data tracking and completing offer letters
• Scheduling and conducting interviews and providing information to the client as needed
• Maintaining a high level of customer retention and satisfaction.
• Assist with all stages of candidate experience (including application, interviews communication throughout the process)
Recruiter
Cross Country Healthcare - Remote
November 2020 to February 2023
• Recruit candidates for allied assignments from all sources through prospecting, generating referrals, and working leads in the aligned Recruiter(s) database
• Sell assignments to prospective travelers by probing for unspoken needs and using a consultative sales approach in the aligned Recruiter(s) database.
• Make outbound calls for candidate submittals, and weeks booked.
• Cultivate relationships and provide excellent customer service in order to build a loyal and active base of working healthcare professionals in the aligned Recruiter(s) database.
• Maintain positive relationships with healthcare travelers in order to enhance patient care through supplemental staffing.
• Communicate regularly with travelers regarding assignment-related details on behalf of the aligned Recruiter(s).
• Maintain and update candidate database files and required documents within the aligned Recruiter(s) database.
• Ensure traveler satisfaction on each assignment through planning and follow-through in partnership with the aligned Recruiter(s).
• Build and sustain positive business relationships with clients and co-workers.
• Maintain an open line of communication with the active allied staff with appropriate follow-up. Uncover Allied needs, situations, and problems by asking questions in partnership with the aligned Recruiter(s)
• Retain flexible schedules in order to service Allied staff requests and/or handle Issues. Inside Sales Representative/Customer Service
Allconnect, Inc/Red Ventures - Atlanta, GA
September 2016 to November 2019
• Assist callers who are in the process of moving who would like to have internet or cable service.
• Take inbound calls working as an consultant with customer focused sales approach
• Work with all major provider including Comcast, Version, and At&t etc Community Caller
CoStar Group - Atlanta, GA
July 2015 to November 2016
• Make outbound call to different community for apartment research
• Input data into the computer
• Research for apartments.com
• Work as a Mystery Shopper while calling agent to find out what apartment they have available Inbound Customer Service Representative/Loan processor Chase Home Loans - Chicago, IL
August 2011 to March 2015
• Taking payment and processing new loans or renewing loans for current customer via internet
• Making outbound collections calls to delinquent customers as well as taking inbound calls to service our customer's needs
• Loan processing verify customers information from their employment to their living situation
• Data entry inputting all of the customers information into the computer Customer Service Representative/Loan Processor
Payday Loan Store - Chicago, IL
September 2008 to July 2011
• Loan processing verify customers information from their employment to their living situation
• Taking payment and processing new loans or renewing loans for current customer
• Data entry inputting all of the customers information into the computer
• Loan processing verify customers information from their employment to their living situation
• Managed client records
Education
Diploma
Thorn ridge High School
Skills
• Customer Service
• Call Center
• Selling
• Telesales
• Talent Acquisition
• Inside Sales
• Recruiting
• ATS
• HR Sourcing
• Workday
Certifications and Licenses
Driver's License
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