Customer Service Retail Cashier
Resume:
Miranda Shives
Hoisington, KS *****
*********@*****.***
Detail-oriented Retail Cashier with reputation for excellent customer service in fast-paced settings. Using great problem-solving skills to quickly resolve guest issues. Engaging with personable demeanor to remain calm when dealing with hostile customers. As is a certified nurses aide. Quick to respond to the customer and patients concerns and requests.
• Problem-Solving • Staff Training
Work Experience
Retail Sales Associate Cashier
Kindshers Mule Barn-Hoisington, KS
February 2016 to Present
Kindshersr departments to provide coverage and keep store operational.
• Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
• Ordered new product to keep popular items well-stocked.
• Recommended complementary and discounted items to customers to increase sales.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Promoted specific items to drive sales and achieve add-on purchases.
• Learned roles of other departments to provide coverage and keep store operational.
• Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
• Trained new team members in cash register operation, stock procedures and customer services.
• Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
• Maintained clean, orderly and well-stocked register area. Key Holder
Dollar General-Hoisington, KS
August 2022 to August 2024
• Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations
• Provided exceptional customer service by assisting customers with product selection, answering inquiries, and resolving issues
• Trained new sales associates on company policies, procedures, and product knowledge to ensure consistent customer experience
• Maintained accurate inventory records by conducting regular stock checks and reconciling discrepancies
• Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
• Collaborated with team members to achieve monthly sales targets and meet individual performance goals
• Handled cash transactions accurately and efficiently while following proper cash handling procedures
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
• Implemented strategies to build strong relationships with repeat customers, resulting in increased loyalty and retention rates
• Contributed ideas for improving store layout, displays, promotions, and overall customer experience
• Assisted in receiving shipments, unpacking merchandise, stocking shelves, and maintaining a clean work area
• Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events
Certified Nursing Assistant
Cherryvillage Nursing Home-Great Bend, KS
August 2012 to October 2013
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
• Collected and documented vital signs to track current patient conditions.
• Engaged with patient family and friends to provide courteous visit experience.
• Followed safe lifting techniques and individual resident lifting instructions.
• Protected and promoted patient rights and assisted individuals to achieve maximum independence.
• Completed daily patient charting on computer with [Software] and [Software]. Certified Nursing Assistant
Clara Barton Hospital And Clinics-Hoisington, KS
August 2008 to August 2011
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Used mobility devices to transport patients.
• Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
• Recorded patient conditions and vital signs before and after medical operations.
• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Education
Hoisington High School - Hoisington, KS
May 2003 to May 2003
High School Diploma
Barton County Community College - Great Bend, KS
Skills
• Cash Control Accuracy
• Scheduling and Coordinating
• [Language] Fluency
• Recruitment and Hiring
• Display Setup
• Work Planning and Prioritization
• Store Opening and Closing
• Hiring and Training
• Flexible Hours
• Documentation and Reporting
• Energy and Physical Stamina
• Employee Coaching and Motivation
• POS Software
• Computer Skills
• Verbal and Written Communication
• Good Judgment
• Teamwork and Collaboration
• Professional and Courteous
• Freight Processing
• Time Management
• Goal Setting Limited
Certifications and Licenses
CNA
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