Customer Service Representative

SHIRLENA NOISETTE

*** ***** ****** ********* *** 3009, Atlanta, GA 30315 H: 404-***-**** *********@*****.***

Summary

Recently a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to

minimize customer dissatisfaction and increase customer loyalty. Resourceful Account Specialist who

consistently meets and exceeds productivity goals.

Skills

customer service Devoted to data integrity

Communication, oral, and written Avaya

PC literate one-XAgent knowledge

Cross IBM Serve Request Knowledge

Protrack2 Retain linked Call Management System

Service Delivery/calling handling Serve Cloud

lotus Notes Maximo

Problem resolution Focal Point QMAX

High customer service standards

Telecommunications knowledge

Experience

Account Specialist 06/2015 to 06/2018

IBM Smyrna, GA

Serves as a simple point of contact and information source for question from both internal and external

customers. Provide proactive monitoring of service call activity to enhance delivery standards. Identify and

proactively escalate potential service delivery interruptions.

Supply Distribution Clerk/ Central Supply/warehouse 07/2010 to 04/2014

Southern Regional Hospital Riverdale, Ga

Provides customer service to assigned areas, ensuring all day-to-day supply needs for the area are meet. Adds

or removes items from par locations as directed by management. Inventories and restocks supply locations in

assigned areas using the Materials Management Information System. Monitors back orders and lead times for

non-stock items. Communicates concerns with management. Performs maintenance on assigned stocking

locations, manages par levels, and ensures that stock is presented according to applicable standards, is rotated,

and is regularly checked for expiration. Processes the return of unneeded stock to distribution center.

Education and Training

Hemodialysis technician 08/2016-2016

Atlanta Technical College Atlanta, GA,

High School Diploma Grad-2008

South Atlanta High Atlanta, GA, US

References

Breonicca Zachery ( manager) 404-***-****

Marquivas Wright (co worker) 404-***-****

Shay Dellar Fulton (Pastor ) 770-***-****

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