Customer Service Representative

Chrissi Anderson

****************@*****.*** 314-***-**** Saint Louis, MO

SUMMARY Seeking HR Services Contact Center Associate role with 11 years of experience in customer service and administrative support. Skilled in handling high-volume inbound calls, transaction management, and maintaining punctuality. Demonstrates strong interpersonal skills and a proven track record of resolving customer inquiries effectively.

WORK EXPERIENCE Spectrum Bridgeton Missouri

Customer Representative 01/2024 - 08/2024

• Managed customer inquiries and resolved issues with a focus on retention and satisfaction, maintaining a high level of service excellence for Spectrum clientele. Cards2Cash

Receptionist Feb 2019 - Dec 2023

• Provided customer service by addressing inquiries and ensuring effective communication through answering and returning calls.

• Managed administrative duties, including scheduling and maintaining accurate customer account files.

Spectrum Communication

Customer Service Representative Sep 2017 - Apr 2020

• Managed a high volume of inbound and outbound calls, ensuring timely and effective communication with customers.

• Delivered exceptional customer service, addressing inquiries and resolving issues to maintain customer satisfaction.

• Accurately entered customer information into databases and maintained records of all interactions in compliance with legal requirements. Kings and Queens Catering

Catering Supervisor May 2013 - Jul 2017

• Ensured adequate staffing levels for events by coordinating with team members and managing schedules effectively.

• Maintained communication with clients to confirm event specifications were met to the highest standards.

• Assisted with various event tasks as necessary and managed the prompt payment of staff post-event.

EDUCATION Berkeley Senior High

High School Diploma, General Studies

8710 Walter Ave

Jun 2024

SKILLS Case Management • Probing Questions • Computer Knowledge • Phone Skills

Contact this candidate