System Administrator Systems
Resume:
Francois Junior Mbarga Owono
gaithesburg, MD ****0
************@*****.***
Skills
Technical solution development
Performance Testing
New program installations
Infrastructure upgrading
Hardware troubleshooting
End point configurations
File system administration
Helpdesk operations
Diagnosing issues
Server improvements
Hardware and software installation
Virtualization
System updates
Languages
French
Driven Systems Administrator with over 6 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Work History
System Administrator
Department of Transportation, Washington, DC
November 2022 - Current
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Managed onboarding and offboarding of employees.
Completed reports detailing network and systems performance and downtime issues.
Drove continuous improvement of IT governance processes.
Provisioned new software and hardware for use, following established security policies.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Worked with users to determine areas of technology in need of improved usability.
Evaluated software products to determine compatibility with existing systems.
Led server infrastructure development, quality assurance, staging and production systems.
Performed network security design and integration duties.
Installed and configured network printers and other peripheral devices.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Monitored networks and network devices to resolve technical problems quickly.
Planned and implemented upgrades to system hardware and software.
Designed and evaluated WAN and LAN connectivity technologies.
Implemented and maintained virtual private networks.
Devised scripts and automation tools to improve system efficiency.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Researched and recommended new technologies and strategies for improving system performance.
Identified and resolved network congestion issues and bottlenecks.
Resolved issues and escalated problems with knowledgeable support and quality service.
Analyzed network traffic and performance metrics to optimize system performance.
Developed and documented network policies, procedures, and standards.
Maximized system availability through development and testing of contingency plans.
Created and maintained SharePoint lists and libraries to organize information and improve project tracking.
Monitored site performance and user engagement, providing insights for continuous improvement.
Developed and maintained SharePoint sites, enhancing team collaboration and document management.
System Administrator
HUD OIG, Washington, DC
February 2020 - October 2022
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Managed onboarding and offboarding of employees.
Drove continuous improvement of IT governance processes.
Provisioned new software and hardware for use, following established security policies.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Worked with users to determine areas of technology in need of improved usability.
Evaluated software products to determine compatibility with existing systems.
Led server infrastructure development, quality assurance, staging and production systems.
Installed and configured network printers and other peripheral devices.
Performed network security design and integration duties.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Diagnosed and resolved hardware and software issues.
Helpdesk Support Engineer
Westat, Rockville, MD
March 2018 - January 2020
Implemented technical solutions to solve customer issues and increase satisfaction.
Provided support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
Collaborated with outside departments to implement system-wide improvements.
Patched software and installed new versions to eliminate security problems and protect data.
Upgraded operating systems and computer software to perform compatibility with programs.
Installed and maintained hardware and computer peripherals to store tangible components.
Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
Configured hardware, devices, and software to set up work stations for employees.
Responded to customer inquiries and provided technical assistance over phone and in person.
Maintained servers and systems to keep networks fully operational during peak periods.
Created user accounts and assigned permissions.
Connected to computer of client using remote link to install programs and applications.
Documented technical issues and solutions to enable tracking history and maintain accurate logs.
Assisted in development of system security protocols.
Tested new software and hardware prior to deployment.
Configured and tested new software and hardware.
Monitored system performance to identify potential issues.
Helped streamline repair processes and update procedures for support action consistency.
Education
Bowie State University at Bowie, MD
Bachelor of Science in Computer Science Expected in May 2026
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