Customer Service Call Center

CHRISTOPHERGILBERT

EMAIL: ******************@*****.*** PHONE: 229-***-**** AMERICUS, GA

SUMMERY

SKILLS

EXPERIENCE

Research

Database entry

Spreadsheet development

Bookkeeping

• Records retrieval

Proofreading

• Sales expertise

• Peer relationships

• Verbal and writing communication

• Mail handling

Customer service

Problem solving

SUMTER COUNTY BORD OF

COMMISIONERS Americus, GA

Clerk

06/2024-Current

• Record preparation Billing and coding Scanning and copying

• Food presentation Foodservice standards

Conflict resolution techniques Software troubleshooting Call center experience

Time management abilities Problem-solving aptitude

Organized and maintained filing systems for confidential documents. Assisted customers with inquiries and complaints in a professional

manner.

• Processed payments, refunds, and exchanges accurately and efficiently. Operated cash register to process cash, check, and credit card

transactions.

Prepared deposits according to established procedures.

• Processed customer orders promptly and accurately.

• Answered phones in a courteous manner while providing excellent customer service.

• Compiled customer information into organized databases for easy access.

• Performed data entry tasks to update customer accounts records.

• Resolved discrepancies between invoices and purchase orders quickly.

SPORTSWIMLLC Americus, GA Swim Instructor (SUMMER JOB) 06/2021-07/2024

• Scanned documents into digital formats ensuring accuracy of content. Created memos, letters, emails, reports, presentations as requested by management.

Organized physical files on an ongoing basis to ensure efficient retrieval

times.

• Managed multiple projects simultaneously while meeting tight deadlines.

• Provided swimming instruction to individuals and groups of all ages.

• Organized lesson plans according to the individual needs of students. Demonstrated proper technique for each stroke, including freestyle,

backstroke, breaststroke and butterfly.

• Instructed participants on water safety rules and regulations.

• Ensured that swimmers followed pool rules and regulations at all times.

• Assisted in developing aquatic programs for recreational swim classes and competitive teams.

• Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.

•

.

Encouraged swimmers to progress through drills while providing positive feedback on their performance.

Updated records of attendance, skill levels achieved and other relevant information for each student.

• Performed monthly inspections of equipment to ensure it was in good working order.

• Developed strategies for challenging behaviors exhibited by students during lessons.

• Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.

• Created weekly lesson plans tailored to the specific goals of each group or individual participant.

SUBWAY®Restaurants I Americus, GA

•

Greeted customers and provided product knowledge.

SNADWHICH ARTIST

.

06/2023-12/2023

Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.

• Operated cash registers to process payments from customers.

• Maintained cleanliness of work area throughout shift.

• Stocked shelves with products and supplies.

•

Ensured all menu items were prepared in accordance with health and safety standards.

• Organized inventory for efficient restocking of products.

• Provided excellent customer service by addressing inquiries promptly and professionally.

• Checked expiration dates on products to ensure freshness of items served to customers.

• Trimmed meats and cheeses for sandwiches as needed.

Followed established procedures for handling money transactions accurately.

Cleaned tables, chairs, counters, floors, trays, dishes, silverware after

each shift.

•

Upsold additional items to increase store profits.

Replenished condiments and other supplies at front counter areas.

• Verified that prepared food met quality standards prior to serving it to

customers.

• Adhered strictly to cash handling policies and procedures.

• Monitored temperature of freezers and coolers throughout shift.

• Communicated effectively with co-workers regarding customer needs and concerns.

Assisted team members during peak hours when necessary.

EDUCATION

South Georgia Technical College Americus, GA Associate of Applied Science in CRIMINAL JUSTICE Expected in 12/2024

SUMTER COUNTY HIGH SCHOOL Americus, GA High School Diploma

05/2024

GEORGIA SOUTHWESTERN STATE UNIVERSITY

AMERICUS GA,

BEACHALORS IN CRIMINAL JUSTICE

Dynamic young adult known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. fast with solving problems and very professional and very mature. works excellent under pressure.

Contact this candidate