Patient Care Office Manager

Yolande Sample

954-***-**** ***********@*****.***

WWW: https://www.linkedin.com/in/yolandesample653b0820

Summary

Dedicated healthcare professional with expertise in office operations management, staff supervision, policy development, and budget oversight. Demonstrates strong attention to detail, comprehensive compliance knowledge, and exceptional organizational skills.

Skills

Data Entry

Phone Etiquette

Quality Improvement

Management

Electronic Medical Record (EMR)

Healthcare Management

Healthcare Information Technology (HIT)

Strategic Planning

Financial Analysis

Recruiting

Experience

CLINICAL MANAGER 11/2023 - Current

Gastroenterology of the Rockies

Supervised and managed clinical and administrative staff, overseeing scheduling, performance evaluations, and training initiatives.

Developed and implemented policies and procedures to ensure compliance with regulatory standards, including HIPAA, OSHA, and CMS guidelines.

Managed the practice's budget by monitoring expenses and recommending strategies for financial improvement.

Oversaw the maintenance and functionality of practice facilities and equipment, ensuring timely repairs and maintenance.

Established and implemented quality assurance programs to uphold the highest standards of patient care.

Collaborated with physicians, nurses, and healthcare professionals to enhance patient care delivery.

Ensured exceptional customer service by monitoring patient satisfaction, addressing complaints, and implementing necessary improvements.

Analyzed practice performance data and developed strategies to enhance efficiency and productivity.

PRACTICE MANAGER 07/2014 - 11/2023

Pediatric Associates

Ensured optimal staffing levels to support efficient office operations.

Actively participated in evaluating and enhancing patient care workflows and operational efficiency.

Managed medical equipment, supplies, and vaccine inventory to ensure availability and compliance.

Maintained knowledge of office budget and strategic goals to drive financial performance.

Completed and reconciled daily reports, including payment postings, to ensure accurate financial records.

Resolved staff conflicts in a diplomatic and professional manner, fostering a positive work environment.

Maintained clinical areas in accordance with AAAHC standards and the Pediatric Associates infection control program.

Conducted annual employee evaluations and managed onboarding and staff development initiatives.

Generated and analyzed KPI reports to assess performance and identify improvement opportunities.

Assisted in developing project timelines and work plans to meet contractual commitments.

MEDICAL ASSISTANT 05/2006 - 03/2014

Dunwoody Pediatrics

Obtained comprehensive medical histories for pediatric and adolescent patients.

Conducted triage assessments to prioritize patient care effectively.

Administered vaccinations, performed finger sticks, venipunctures, and antibiotic injections (e.g., Rocephin, Bicillin).

Provided nebulizer treatments to patients as needed.

Scheduled diagnostic tests, including sweat tests, x-rays, EKGs, and ultrasounds.

Proficient in using MISYS, Epic for Children's Healthcare of Atlanta, and the Georgia Registry Immunization Tracking System (GRITS) for efficient patient management.

Education

University of Phoenix - Bachelor of Science - BS

Healthcare Administration, 07/2023

Graduated with Honors

GPA: 3.91

Draughons College - Atlanta, Ga Certification

Medical/Clinical Assistant, 01/1993

Activities and Honors

Golden Key International Honor Society

The National Society of Leadership and Success

Awards

Dean's List, University of Phoenix, 11/01/22

Dean's List, University of Phoenix, 12/01/21

Dean's List, University of Phoenix, 03/01/22

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