Business Development Customer Service

Luke J Hartzer

Sales & Land Management

*******************@*****.*** • 432-***-****

LinkedIn • Midland, TX 79707

Growth-focused and dedicated professional with hands-on experience in account management, business development, and customer service. Excels in negotiating leases, performing title research, and maintaining organized records through advanced proficiency in Excel. Ability to identify operational needs, troubleshoot issues, and drive problem resolution. Capable of fostering positive customer relationships, enhancing client satisfaction, and exceeding goals and objectives. Leveraged interpersonal skills to optimize team dynamics, personal growth, and operational efficiency. Committed to expanding portfolios through strategic engagement and upholding the highest standards of service across various roles.

Areas of Expertise

Sales Strategy Development

Customer Relationship Management

Business Development & Expansion

Contract Negotiation

Market Analysis & Strategy

Problem Solving & Troubleshooting

Policy Adherence

Goal Achievement

Operational Process Optimization

Professional Experience

Beeline Properties, LLC, Midland, TX 2023 – Present

Landman

Engage directly with mineral owners to negotiate leases and acquire mineral interests through clear communication and establishment of trust. Serve as primary liaison for lessors by promptly addressing inquiries and updating ownership information to maintain current and accurate records.

Conducted comprehensive title research to ascertain accurate mineral ownership to assist in company's strategic acquisition efforts.

Reached out to potential owners to present purchase offers to expand the company's portfolio of interests through strategic engagement.

Generated detailed run sheets using Excel to facilitate organized record-keeping and data analysis.

Telluride Distillery, Telluride, CO 2022

Bartender

Orchestrated bar operations by ensuring impeccable cleanliness and hygiene, contributing to a welcoming environment. Fostered lasting customer connections to enhance satisfaction and loyalty. Guided customers through diverse cocktail options to increase sales and customer satisfaction.

Educated patrons on drink selections and distillery histories by enriching their understanding and enjoyment of beverages.

Collaborated with the distillery team to develop and introduce new cocktail recipes, enhancing the overall menu and customer experience.

Aspen Grille, Colorado State University, Fort Collins, CO 2021

Front of House Manager

Assisted in overseeing restaurant operations for smooth service delivery. Oversaw customer service operations to offer exceptional guest experiences and promptly resolve any issues. Supervised and coordinated front-line staff by managing scheduling, training, and performance to optimize operational efficiency.

Executed comprehensive training sessions for new and returning student workers in serving, bartending, and hosting roles by steering skilled and efficient team.

Jimmy Johns, Fort Collins, CO 2020 – 2022

Delivery & Shop Worker

Executed timely and efficient deliveries, ensuring customer orders arrived promptly and accurately. Assisted in shop operations, contributing to cohesive team environment and streamlined workflow.

Upheld high standards of service and often acknowledged for exceptional delivery performance in terms of speed and order completion.

Maintained friendly and professional demeanor to foster customer satisfaction and positive service experience.

Additional Experience

Line Cook Wood Ear Asian Restaurant, Telluride, CO

Apprentice Electrician Freedoms Electric, Midland, TX

Education

Bachelor of Science in Hospitality Management

Colorado State University, Fort Collins, CO (2021)

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