Office Manager Training Program
Resume:
Jennifer Lewis
Mooresville, NC *****
**********@*****.***
I have extremely strong organizational skills and a high ability to prioritize task but I also consider myself to be an extremely driven, ambitious, tenacious, goal-oriented, highly dependable and career focused woman. I believe in being responsible and accountable with work because it builds trust and credibility. I have great time management skills in prioritizing tasks, making deadlines, and managing schedules and running payroll. I believe team work is essential for collaboration and cooperation in a company. I highly believe in professionalism, which includes having integrity, having ethical values and behaviors and a respect for others. I believe my experience and personality can contribute to a positive and professional work environment and to foster personal growth.
Work Experience
Front Office Manager/Receptionist
Stretch Zone-Mooresville, NC
January 2024 to July 2024
Job Duties Included:
• Promoting the corporations client portal to enhance user experience for potential clients and customers
• Modified daily DPR reports to align weekly/monthly sales targets and accomplishments
• Interacted daily with prospects, customers, general managers, and CEO’s through in person meetings, phone calls, text messages and emails
• Coordinated appointments for demonstrations and regular stretching sessions, overseeing cancellations for unconfirmed appointments and no show clients
• Imposed a fee on prospects who missed their appointment without prior notice Hairstylist/Manager
Great Clips, Supercuts, Fantastic Sam’s-Mooresville, NC July 2009 to July 2024
Job Duties Included:
• Oversaw team members and established a structured training program
• Provided timely and efficient hair cutting services while ensuring high levels of customer satisfaction
• Contacted clients daily via phone, text, or email to remind them of their upcoming appointments
• Generated morning point of sale reports to assess sales goals and inventory levels
• Cleaned and sanitized personal equipment and salon supplies in accordance with state board regulations
Account Specialist/Administrative Assistant
New Concepts In Marketing-Charlotte, NC
May 2001 to May 2009
Job Duties Included:
• Handled payroll processing twice a week for over 500+ independent contractors
• Managed stop payments on lost checks through daily communication with contractors and the bank
• Deducted unauthorized purchases and expenses from contractor payroll
• Invoiced companies for product demonstration services
• Generated monthly sales reports for the CEO and prepared 1099 forms for qualifying independent contractors
Education
Cosmetology
Pinnacle Institute of Cosmetology - Mooresville, NC June 2009 to April 2010
Associate's degree in Business Management
Central Piedmont Community College - Charlotte, NC August 2001 to May 2003
Skills
• Office Management
• Accounting
• Microsoft Outlook
• Accounts Payable
• Accounts Receivable
• Administrative Experience
• Payroll
• Front Desk
• POS
• Hair Styling
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Communication skills
• Sales
• Microsoft Powerpoint
• Computer skills
• Medical terminology
• Office experience
• Phone etiquette
• Microsoft Access
• Hospitality
• Guest services
• Patient care
• Typing
• Clerical experience
• Word processing
Certifications and Licenses
Cosmetology License
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