Customer Service Security Clearance
Resume:
Jennifer Wade
Waldorf, MD 20602
***********@*****.***
SUMMARY: Retired U.S. Army professional and Department of the Navy civilian with over 18 years of experience as a logistic specialist/supervisor with an active secret security clearance. Highly qualified in Logistics and Material Handling to include Forklift and Motor Vehicle Operations. Knowledgeable, adaptable, innovative, and mission focused professional with skill in providing excellent customer service across all areas of logistical support. Proven experience in achieving financial objectives and maintaining inventory assets and records while managing a department of 20 civilian/contractor in a dynamic and challenging environment. Possesses a comprehensive background in inventory control, records management, fiscal management, and staff development; derived from conducting domestic and global operations. Combining my professional experience and collegiate studies has enhanced my supervisory skills, diligence, communication abilities, and organization expertise. Possess a military driver’s license that is equivalent to a commercial CDL.
PROFESSIONAL EXPERIENCE:
April 2023-Present: NSLC Warehouse OM&S MANAGER (GS-11), NSLC Carderock, Bethesda, MD
Direct oversight to ensure and maintain a safe working environment throughout warehouse, perform regular quality inspections in the warehouse.
Communicate daily with team to discuss how team can effectively and efficiently address problems.
Create, oversee, monitor a daily Delivery and Receipt Report for NSLC Carderock to ensure a healthy and functional warehouse.
Oversee shipping, receiving, inventory, transportation operations, and warehouse activities for 20 team members (9 government and 11 contractors).
Establish operational procedures for verification of incoming and outgoing shipments, handling, and disposition of materials, and ensure warehouse inventory current.
Investigate Frustrated material, identify root cause, and resolve issue within 3days.
Develop, execute, and maintain effective and efficient methods of theatrical asset management, storage, and handling.
Implement and manage production changes that increase productivity by 30% and reduce material flow rate from 5 to 2 days.
Prepare inventory procedures using Navy Enterprise Resource Planning (ERP).
Responsible for tracking, accounting, validating, researching, and completing location and inventory audits.
Process receipts for goods issued, received, and stored within warehouse.
July 2020-April 2023: Navy Supply Analyst (GS-9), NAVSEA (Government), Dahlgren, VA
Ensured inventory was 100% accurate.
Used multiple Navy systems to get inventory counts (LX03, LICC, LX22, LI11N, LX17, LI20, LI14, LI12N, LI21, AND MBBS).
Ensured correct NWA, using ZQ17, was used for good issues.
Investigated Frustrated material, identified root cause, and resolved issue within 3 days, and ensured Frustrated material was 100% accurate, with two pieces being on the frustrated shelf pending further research.
Researched material not in correct location, determined if root cause was a processing mistake or shipped before processed out, and resolved.
March 2018-July 2020: Navy Supply Technician (GS-7), NAVSEA (Government), Indian Head, MD
Verified material received with packing slips, cross-checked for 100% accuracy.
Performed inventory counts, documented numbers, and cross-checked for 100% accuracy.
Knowledgeable on frustrated material, researched how to locate, and identified where to send material.
Performed office administration duties, received, signed, and distributed mail.
Monitored ERP good receipt (101, 103, 105) transactions 105, and good receipt cancellations (102). Transferred material requested to 501 and material being stored in warehouse to 952. Good Issues (281, 551, 221) material for customer requests.
Promoted importance of 100% customer service.
November 2017-March 2018: Navy Contractor, NAVSEA, Indian Head, MD
Received incoming material from UPS, FEDEX and Freight, and ensured quantity and accuracy of material agreed with receiving documents.
Received, packing slips to ensure processing of material to government office.
December 2001-October 2015: Automated Logistical Specialist, 249th Engineer Battalion, Fort Belvoir, VA; Heavy Machine Operator; Warehouse Material Handler 289th Quartermaster Company; and SAMSE Clerk (USA), 297th Cargo Transfer Company. Fort Hood, TX
Managed organization supply system Standard Army Maintenance System Enhanced (SAMS-E) based on Global Combat Support System (GCSS) requirements.
Delegated document control responsibility, ensuring quality control for purchase request, inventory control, shipping and receiving, packaging, deficiency reporting, records maintenance, and safety during all aspects of operations.
Provided key support and accountability of shipments to forward operating locations and various oversea bases.
Supervised junior personnel providing training and mentoring to ensure safety standards are maintained and surpassed.
Ensured quality and accuracy of performance, cost, backlog, man-hour, and parts data through improved maintenance management.
Planned and coordinated subsistence supply activities between immediate and other organizational activities.
Ensured supply inventory and location surveys for on-stock warehouse items are performed in accordance with established procedures.
Prepared and managed automated and manual accounting records.
Performed prescribed load lines, maintained accountability for over 100 NSNs (National Stock Numbers), and recommended additions or deletions to the authorized stockage list.
Received, inspected, and provided corrective action for all incoming inventory and equipment to minimize spoilage, flavor contamination, and improper warehouse practices.
Deployed overseas to provide organization support at forward operating bases. Maintaining accountability of U.S. government assets.
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Central Texas College; Community College of Southern Maryland, 90 credit hours, 2015 Chemical Biological Radiological Nuclear CBRN Training, Fort Bragg, NC, 2014
Emergency Medical Technician EMT Training, Fort Belvoir, 2013 Sustainment Automation Support Management Office Training (SASMO Qualified) to fix SAMS-E and GCSS Army, Fort Hood, 2010
Certified forklift operator up to 16000lbs; rough terrain forklift (Caterpillar DV43 and Kalmar RT40); Prime mover vehicles (M1088 and M915); Fully loaded Semi-trailers M871(25ton) and M872 (34ton); “over the road” motor vehicle operations; and load distribution that ensured safe vehicle operations.
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