Information Technology It Specialist
Resume:
Alexander Dee
Goose Creek, SC *****
**********@*****.***
IT specialist with over ten years of experience in the information technology and information management field. Proficient in maintaining networks, servers, and troubleshooting hardware and software integration. Extensive experience in current operating systems. Proven peer to peer relationship builder with unsurpassed interpersonal skills through his experience in all types of organization. Excellent communication skills gained through his robust experience in public speaking for organizational planning and processes rollout. Aims for an agile yet realistic approach when it comes to managing short timelines for projects. Provides quality plan and uses the most logical system to achieve an accurate analysis. EDUCATION
2020, BAS Business and Organizational College of Central Florida Ocala, Fl Management, Specializing in
Management Information Systems
2015, AS Health Information Technology College of Central Florida Ocala, Fl 1992, BAS Business Management Philippine School of Business Administration
Philippines
1988, BS Civil Engineering Mapua Institute of Technology Philippines LICENSURE AND CERTIFICATION
Qwest Communications DSL Technician Tier 3
Certified .net and MSN trainer
CertifiedAT&T Managed Hosting Certified Trainer
Microsoft Certified Database Administrator
Microsoft Office Specialist for Microsoft Access 2016 Dell Certified Technician
Apple Certified Technician
WORK EXPERIENCE
Field / Onsite IT Technician College of Charleston Charleston, SC August 2022 – Present Fulltime 40 hours a week
PCR (Computer upgrades and replacement)
Computer, Printer, Network Staging and Repairs
Docking Stations and other peripherals
Asset Management
Knowledge Base Article creation
Technical Consultation
Tickets and Forms Processing
Dell, Apple, Xerox and other technical agencies’ FPOC for clients
.
Human Resources Manager Florida Homecare Specialists Ocala/Lady Lake, Fl December 2020- July 2022
Recruitment and Hiring
Onboarding, Orientation and Agreements
Company Policies Implementation
Payroll Raw Data and Actual Entries for 87 employees
Business Accounting
Admin and Clinical Coordination and Processes Roll-out
Clinical email notification
Access Management and monitoring for NetSmart DeVero™
Paychex™ updates and reports generation
Domain and email management for flhcs.net for HIPAA Compliance
AHCA and CHAP Compliance Audits and Report
Risk Assessment and Planning
Policies and Procedures
Communication Plan
Training and Testing
IT Specialist ADTech IT Services Ocala, Fl
2016-2020
• System and Desktop Upgrades
• Database facilitation and administration
• Software Installation and conduct end user’s training
• Desktop assembling, upgrade and software updates
• Cloud or Server based Applications Management
• Scanners, Printers and Fax Repair
• Networks and Systems Migration
Senior Assistant Analyst for Accenture Philippines Technical Support
11/2008-08/2011
Assisted clients by performing analysis of various issues relating to LANs, WANs, desktop
Computers, Internet connectivity, and the installation of hardware and software.
Analyzed and diagnosed product performance problems.
Provided solutions for network and system related issues by troubleshooting, parts replacement, system upgrades, basic deployments, and repair and maintenance.
Installation, maintenance, and optimization of configurations.
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POS installation
POS Consultation
POS Repairs
Digital Dining Specialist / FPOC
Field dispatch and phone support
Networks / DD Servers
IAugust 2022 – August 2023
Field / Remote IT Technician B&C Hospitality Systems N. Charleston, SC Overall Technical Trainer for
AT&T Managed Hosting
03/2001-08/2006
Sykes Asia Philippines
• Authored modules and simulations for training.
• Supervised and reported on progress of trainees during training, and while on the floor.
• Answered to escalated customer (Admin) support request
• Coaching and mentoring during the nesting.
Conducted customer loan interviews.
Responsible for transaction approval of loans, credit limit, card transactions, and fraud cases.
Prepared documentation and records.
Senior Approving Officer Level 3
08/2006-08/2008
Reviewed and evaluated customer accounts.
United Overseas Bank Singapore
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