Customer Service Human Resource

Ginger Hanson

*** ******* ***, ********, ** ***01

Cell: 256-***-**** ********@*******.***

Professional Profile

I am a dedicated leader with a 20-year track record of managing company administrative and operational needs. I am proactive and results oriented. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments. An organized professional,

well-versed in documentation, compliance, and cost control. I have a professional demeanor with strong leadership ability.

Qualifications

Computer proficiency

Microsoft Office 365

Excel

Salesforce

Timeworks

Service and community minded

Human resource knowledge and background experience

Motivational leadership style

Relevant Experience

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts, and company data reports using advanced Microsoft Excel functions.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.

Training

Successfully trained staff in all once systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document. Employee Management

Liaised with HR department to establish employee benefits, training, payroll, and termination procedures.

Experience

Girl Scouts of North Central Alabama January 2014- Present

Membership Manager

Managed all phases of the membership recruitment strategy from marketing research and lead generation. Working in collaboration with the Membership Service teams on setup of recruitments in my market area, recruitment advertising, and follow lead generation process. Executing recruitments and marketing strategies outlined in a strategic and tactical plan. Implementing team building with service unit volunteers, increase areas, working on retention, new lead generation, and making relationships with local community partners across our council.

USDA Food Program January 2010- 2016

Birmingham, AL

Administrative duties for a non-profit organization. Implemented a delivery process for inner city children to receive a nutritious supper and snack from the USDA and ALSDE. Made claims for

reimbursement, inventory, spreadsheets, and training of a 20-member team. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Administrative duties for a non-profit organization. Implemented a delivery process for inner city children to receive a nutritious supper and snack from the USDA and ALSDE. Made claims for

reimbursement, inventory, spreadsheets, and training of a 20-member team. Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Kidzone July 2007- 2010

Director/ Administrator

Birmingham, AL

Director of non-profit child development center with a 20-member support staff. Directed 150 children with

education curriculum, developmental needs, and activities. Assisted parents with school age children in an enrichment program for after school children.

East Alabama Electronics May 2005 to April 2007

Manager

Villa Rica, GA

Manage a large electronic store within house Direct TV contract. Manage and trained all staff. Scheduled

installations for new satellite customers. Activated and sold cellular phones for multiple companies. Created databases and spreadsheets to improve inventory management and reporting accuracy.

McCord Communications April 2002 to April 2005

Commercial Sales Rep

Anniston, AL

Created and developed outside sales accounts for the commercial industry, civil service, law enforcement and corporate companies with Southern Link two-way radios. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Created databases and spreadsheets to improve inventory management and reponing accuracy.

Education

University of Alabama

Bachelor of Arts: Business and Marketing

Tuscaloosa, AL, United States

Coursework included Business Writing, Communications and Computer Science, Marketing Analysis's

Affiliations

Virtual Association for Administrative Professionals (VAAP), member 2009 – Present

United Way of Central Alabama

Lifetime Membership GSUSA

References

References available upon request.

Contact this candidate