Human Resources Operations Manager
Resume:
Sandra Ruiz
***************@*****.***
Dedicated and motivated professional, with a strong background in leadership, management, and administration. Successful experience in coordinating human resources functions, streamlining internal operations and coaching various individuals with the overall goal of increasing performance and productivity. SKILLS
● P&C Life Insurance License
● Adjusters License
● Notary Public
● Certificates from APPLIED SYSTEMS for training
● Basic knowledge of MS Office
● Excellent verbal/written communication, strong negotiation and presentation skills
EXPERIENCE
State Farm
Jaime Luna Agent 210-***-****
April 2024 - Current
● Quote prospects for insurance on auto, home, life, health supplements, commercial lines
● Collect premiums from customers
● Interview prospective and current clients to get information about their financial situation and discuss existing coverage
Robertson Insurance Group
January 2024 - March 2024
● Quote prospects for insurance commercial and personal
● Worked with variety of contracted companies for premiums to bind coverage for customers
● Collected premiums from customers for contracted companies ALLCAT Claims - Property Adjuster
September 2023 - January 2024
● Investigate, evaluate, adjust claims under direct supervision
● Effective and timely coordination of communication to customer and contractors
● Authorize and make payments on claims utilizing claim program
● Utilize Xactimate software
● Negotiate settlements in accordance within corporate claim standards, state laws
Sport Clips - Area Manager
March 2022 - Current (part time)
● Hiring and current employee needs
● Onboarding training
● Manage compensation and employee benefits
● Oversee quarterly and or annual performance reviews Walthall Sachse & Pipes - Operations Manager/Board of Directors-Treasurer July 1999 - December 2021
Human Resources
● Recognize current and future hiring needs
● Manage compensation and employee benefits
● Manage onboarding training
● Manage payroll and taxes
● Organize and oversee quarterly and or annual performance reviews
● Implement company policies and regulations
Bookkeeping/Board of Directors-Treasure
● Signer of all bank accounts
● Prepare daily bank deposits
● Process disbursements
● Reconcile bank accounts
● Keep track of office expenses, month end reports and auditing Operations Manager
● Inspired leadership for agency
● Overall mgmt and oversight of the daily operations
● Team training and performance evaluation
● Manage internal support services-IT and Marketing
● Maintaining compliance w Texas Dept of Insurance
● Ensure all employee license are renewed timely manner
● Develop and maintain agency platform Applied Systems
● Attended yearly meetings for platform Applied systems
● Qtrly meetings for all Texas Insurance Agency Owners-budgeting, income stmts
Titan Insurance - Accounting Clerical
1995-1999
● Prepare bank deposits
● General ledger postings
● Daily enter key data of financial transactions
● Process accounts payable and receivables
EDUCATION
St Phillips College
1996 - Associates Degree - Accounting
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