It Support Technical
Resume:
Jon
Ocampo
Antioch, CA *****
***.******@*******.***
Expertise
Technical Support Management
Mobile Application Development
IT risk management
Information Security
Enterprise Architecture
Infrastructure development
Excellent Communication
Staff hiring
End point configurations
Experience
HEAD OF IT
TRIPLEBAR, EMERYVILLE, CA July 2024 - September 2024 Responsible for all IT Offerings, Projects, Operations and Lab, Facilities Hardware/activities related to IT and critical operational systems within the organization
Single point of contact for all IT Support of over 50 FTE, Contractors and Consultants, providing On/Offboarding and Hyper-care IT Support Constantly striving to reduce cost, clutter and waste and continuous improvements of Systems
Own Active Directory, Azure AAD/Entra, GCP, OKTA, M365 Tenant, Benchling ELN, Freshsales CRM as well as various other Saas platforms and technologies.
Oversaw GCP migration to Office 365
ASSOCIATE MANAGER, IT INFRASTRUCTURE
SAP, SAN RAMON, CA June 2024 - July 2024
Lead for Infrastructure upgrades on over 100 Conference Rooms, consisting of Large LCDs, Projectors, AV solutions, signage and immersive display tunnel
Provide On-site IT Support to large meetings and daily IT operations for main San Ramon SAP campus consisting of over two thousand endpoints MANAGER, IT HELPDESK
NURIX THERAPEUTICS, SAN FRANCISCO, CA May 2021 - February 2024 Hands-On IT Manager, Helpdesk and single point of contact for various Service Providers, including Tier 1, 2 On-site and Remote Service Desk, Hardware and Saas providers, from initial engagement to continuous improvement throughout entire lifecycle
Successfully lead on-prem user home directory data migration to Onedrive for over 300 accounts
Advised local shared on-prem directories be migrated to SharePoint online Single point of contact for support of VMWare Horizon clients for full remote contractors, consultants and FTEs
Service (SaaS) systems, automated process equipment, and clinical data management software (SureClinical, WingSPan, Veeva Vault) in biotechnology or pharmaceutical settings
Experienced Information Technology
Manager well-versed in infrastructure,
security planning and daily operations
management. Forward-thinking and
strategic leader with 25 years of
experience. IT compliance under GxP
regulated environments, recognized for
cost-effective system improvements,
operational streamlining and positive
leadership style.
Team Collaboration Consistently researching ways to save cost and reduce waste Quarterly review/audits to achieve optimal efficiency on existing services and solutions.
SYSTEMS ADMINISTRATOR, IT
MPBF (MURPHY PEARSON BRADLEY FEENEY), SAN FRANCISCO, CA July 2020 - May 2021
Successfully led the implementation, adoption, and training of Cisco Webex platform in conference rooms through the firm's three geographical locations
Own Active Directory, Azure/Entra environment and maintenance Responsible for On/Offboarding, End-User training of Technical offerings, Hardware and Software Tools for all Firm Employees, Contractors and Consultants
NETWORK AND SYSTEMS ADMINISTRATOR
SUNESIS PHARMACEUTICALS INC., SOUTH SAN FRANCISCO, CA August 2014 - July 2020
Support entire organization, including FTEs, Contractors, Consultants and Guests within all facets of IT and Facilities environment Assisted with migration of user data (on-prem) to OneDrive Assisted with user mailbox (Exchange) to M365 online Support of VMWare Horizon clients (VDI)
Azure Active Directory/AAD User and Group management, Barracuda ESS Administration, VMWare VDI, Office 365, SharePoint and OneDrive account management and maintenance
Hyper-care IT and White Glove service and support consistently going above and beyond to represent the company and strive to embody a culture of compassion and sense of urgency
SR. IT SUPPORT ADMINISTRATOR
AMYRIS INC., EMERYVILLE, CA April 2008 - August 2014 Support all users globally leveraging SCCM to migrate from Windows XP Pro to Windows 7 Enterprise client systems consisting of 500 desktop and laptop computers including 100+ Legacy Laboratory Instrument Systems Migration of 300+ enduser mailboxes from on-prem exchange to Cloud/Office 365
Primary IT POC for all computers, and IT hardware across all Laboratories in Education
Websites, Portfolios, Profiles
Skills and Platforms
Hobbies and Interests
three different physical locations in Emeryville, CA ASSOCIATE DEGREE in INFORMATION TECHNOLOGY
HEALD COLLEGE, HAYWARD, CA January 2000
https://www.linkedin.com/in/jonocampo/
Client/Vendor IT Engagement
MS/Office 365 Suite
Google Workspace
Win/Mac IT Tech Stacks
Lenovo, Dell PCs
HPE Nimble Storage, NetApp, Synology
Cisco/Meraki
RMMs (Kaseya, NinjaOne)
Zero Trust Platforms (BeyondTrust/BomGar)
OKTA, IAM, Azure AAD/PAM
Zoom, MS Teams, AV Tech (Logi, Poly, Neat, Crestron, Shure etc.) Druva, Wasabi, Cloud Storage
Atlassian, JIRA, Confluence, Trello
True One-Team philosophy
Problem Solving
Leadership
Meticulous attention to detail
Excellent Organizational skills
Poised under pressure
Art
Bay Area Sports Teams
Hiking
Fishing
Travel
Bay Area Exploration with my Family
Special Needs Advocate
Continuous Hyper care/White glove IT Support and Service
Contact this candidate