Customer Service Representative

Donteil Patterson

Solon, OH ***** 216-***-**** ********@*****.***

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

Effective Complaint Resolution

Account Information Update

Appointment Coordination

Transaction Refund Management

Document Proofreading

Proficient in Skype

Multi-line phone talent

Call center experience

Professional telephone demeanor

Opening and closing accounts

Spreadsheets

Product and service solutions

Experience

CUSTOMER SERVICE REPRESENTATIVE/SALES SPECIALIST 08/2024 - Current Digital C/Insight Global - Cleveland, OH, OH

Answered customer inquiries and provided accurate information regarding products and services. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Identified areas of improvement in customer service processes and suggested changes accordingly. CUSTOMER SERVICE REPRESENTATIVE 05/2023 - 12/2024 Kforce Global Solutions/Sweeping Corporation Sev - Seven Hills, OH Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Tracked orders from start to finish to ensure timely delivery of goods or services. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD 11/2021 - 05/2023 Spectrum Mobile - Garfield Hts, OH

Assessed team workloads to ensure adequate coverage during peak periods of demand. Monitored team performance metrics such as call wait times, average handle time and first call resolution rates. Provided guidance and support to Customer Service Representatives on a daily basis. CUSTOMER SERVICE REPRESENTATIVE 05/2019 - 08/2021 University Hospitals of Cleveland - Warrensville Heights, OH Performed administrative tasks such as filing paperwork, updating databases and generating reports. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education and Training

Shaker Hts High School, Shaker Heights, OH - Shaker Hts, OH High School Diploma 06/2000

Central State University - Wilberforce, OH

Communications

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