Customer Service Front-End
Resume:
DEBRA SUMPTER
**********@*****.***
An enthusiastic and detailed professional skilled at overseeing multiple aspects of an organization. Strong ability to relate and manage various client situations. Capacity to multi-task and follow through to completion. Passionate about providing superior customer service, exceeding sales goals, and providing value to a team. PROFESSIONAL EXPERIENCE
LUNDS & BYERLYS, St. Louis Park, MN December 2023 – Current Bakery Supervisor
Creating a safe and welcoming environment. Stocking, pricing, and staging merchandise to ensure quality and freshness. Placing daily orders and maintaining control of inventory to ensure department meets and exceeds goals. Assisting store manager in coaching, training, mentoring and leading staff to achieve company values. LUNDS & BYERLYS, St. Louis Park, MN October 2022 – December 2023 Front-End Supervisor
Managed the front-end staff including cashiers and courtesy employees. Overseeing operations of the front-end to ensure all customers and their needs are addressed with complete satisfaction. Managing all dissatisfied employees and customers to reach agreeable and positive solutions to various situations.
LUNDS & BYERLYS, St. Louis Park, MN September 2019 – October 2022 On-Line Shopping Supervisor
Responsible for leading online shopping staff to ensure hospitable, courteous, and efficient customer service. Overseeing and supervising online department operations including coordinating and scheduling orders from payment verification through delivery to ensure service excellence is achieved. In addition, responsible for assisting the manager in training, coaching, and mentoring staff to accomplish department and personal goals.
MOTORWERKS BMW, Bloomington, MN November 2018 – September 2019 Client Advisor
Greeted guests and assisted them with their needs, wants, and desires for a pre-owned or new vehicle, making it an enjoyable experience. Guided clients with the best purchase options, completing all paperwork necessary to be reviewed by the finance department. Completed delivery of the purchase. Made follow-up calls to clients after receipt of their vehicle. Reached out to past and new clients to keep the relationship strong and to retain their business. SIR KNIGHT CLEANERS, Minnetonka, MN March 2016 – October 2018 Customer Service Associate
Duties included but were not limited to greeting customers, receiving orders for dry cleaning, tagging, filling and assembly; retrieved orders and processed payment; maintained a clean work area and front counter. Attention to detail was a must as was being a team player.
SUNDANCE, Edina, MN September 2016 – August 2017
Customer Service/Sales Associate – Part Time
Partnered with the store management team in driving store sales by demonstrating persistent attention to detail in serving and selling goods to customers, while offering general support to the management team regarding visual merchandising, housekeeping, and store cleanliness. Above all, a team player with the best in mind for the customer, the company, and the owners. Consistently demonstrated and upheld the Sundance culture with the utmost integrity. J. JILL, Eden Prairie, MN October 2012 – September 2016 Sales Associate – Part Time
A member of a talented team that provided service that was unique to the customer’s needs. Built genuine connections and loyalty with customers and helped them build an entire wardrobe. Provided a high level of customer service support with product expertise and with advanced selling skills. Ensured the store environment and visual merchandising standards were consistently maintained. References available upon request.
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