Customer Service Part-Time

Deborah Senno

** ********* *****

Sparrow Bush New York 12780

845-***-****

********@*****.***

Professional Summary:

Highly focused, dependable and goal oriented individual with excellent customer service. Strong ability to efficiently perform clerical duties including billing, cash management, and record keeping. Adept at handling high volume customer service with the utmost professionalism and courtesy.

Professional Experience:

Heritage Financial Credit Union 2017 – to Present

Process deposits, transfers, withdrawals, and other transactions in accordance with established policies

and procedures. Aware of fraud loss and check cashing guidelines. Responsible for the assigned cash which must be balanced also within guidelines. Providing quality customer service and accurate transaction processing. Processing loan payments and entering payments into computer. Promoting credit union’s products and services. Ensuring compliance withal Credit Union regulations.

Yankee Propane Inc. - Billing Dept. June 2007- June 2016

Responsible for processing residential and commercial billing for all propane deliveries. Troubleshoot general ledger reports. Clerical duties include filing, posting daily general ledger reports, mailing and emailing invoices. Various banking duties include daily cash/check deposits, proving batch check totals on a web capture scanner. Proficiency with using personal computers. General customer service. Meeting end of month closing reports.

Goshen Savings Bank – Operations Dept. Clerk May 2004- June 2007

General clerical position in banking operations. Responsible for encoding all batched checks, verifying signatures on customer checks, answering incoming calls, pulling daily reports, filing, wire transfers. Operated the web capture scanner.

Ellenville National Bank – Bank Teller January 1987- August 1988

Responsible for customer service, processing cash transactions, loan payments, validate and cash/deposit checks, processing cashier’s check, money orders, savings bonds. Explain, advise on and promote bank products. Balance currency, cash, and checks at end of shift.

National Bank of Florida- Bank Teller 1983- 1986

Responsible for customer service, processing cash transactions, loan payments, validate and cash/deposit checks, processing cashier’s check, money orders, savings bonds. Explain, advise on and promote bank products. Balance currency, cash, and checks at end of shift. .

Education:

Warwick Valley High School

Orange County BOCES