Service Director Product Development

JEFFERY MESEROLE

*** ****** ***. ****** **. *****

815-***-**** ************@*****.***

Objectives

Proactive professional with 30+ years of experience and a proven knowledge of customer communications and P&L management. Aiming to leverage my skills to successfully fill the Service Director role at your company.

Experience

Service Director April 2021 - Present

Windy City Motorcycle Company Northern IL. and Southern WI. Successfully directed service operations at 14 locations with a team of 88 staff members. Implemented strategies to improve customer satisfaction and retention, increasing CXI scores amongst all stores.

Facilitate technician/advisor training and send employees to appropriate training schools as needed.

Maintain safe work environment and increase employee retention. Monro/Car X Market Manager IL Jan 2006 – April 2021 Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.

Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections. Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends. Recommend modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products. Car Doctor Owner/Operator DeKalb, IL Oct 1996 - Dec 2005 Estimate labor requirements for jobs and plan work schedules accordingly. Train workers in proper inspection techniques and repair procedures. Recruit, hire, and train employees.

Read inventory records, customer orders, or shipping schedules to determine required activities. Investigate grievances and settle disputes to maintain harmony among workers. Jeffery Meserole Page 2

Review employees' work to evaluate quality and quantity. 2005eveloped training programs for frontline staff to increase sales and productivity. Skills

Hands on Technical Trainer/Diagnostic Guru.

Proficient computer skills, spreadsheets, excel, word, etc. Supervise, motivate, develop and train personal.

Proactive customer skills Customer satisfaction specialist Education

ROCK VALLEY COLLEGE

Completed coursework towards Automotive Repair/Management (Aug 1982) Rockford, IL ROCKFORD EAST HIGH SCHOOL Rockford, IL

High School Diploma

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