Director of IT/IS

Melissa Lauby

*** ***** *** ** • Massillon, OH **646

330-***-**** • ************@*****.***

PROFESSIONAL EXPERIENCE

Director of Information Systems & Technology, CBNT September 2015 to present

Rubber City Radio Group Akron, OH

●Works on troubleshooting issues for all users:

Removing viruses & spyware from user PCs

Configuring PCs

Replacing broken hardware (mouse, keyboard, etc..)

Microsoft Office Suite issues

Windows 7, 8, 10 & 11 issues

●Leads problem-solving efforts (involving outside vendors and other support personnel)

●Network Upgrades/Maintenance/Security

●Technical Writing

Updates training manuals and documentation for the department

Writes and distributes product update information

Maintains engineering, broadcast and IT procedures and documentation, including Standard Operating Procedures, up-to-date technical drawings and service contracts

●Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership

●Organizes and runs all IT software upgrades/updates

●Organizes and keeps track of the Security and Contract Information

●Development, design, and implementation of new applications and changes to existing computer systems and software packages

Maintains Hypervisor Servers and their corresponding environments

Maintains documentation of inventory for servers, hardware and software

Maintains Windows Servers

Google Suite Admin functions and issue resolution

Wide Orbit/Playlist Editor Installation & Troubleshooting

Music Master Support/Upgrades/Issue Resolution

iProfiler Setup/Support

Insightly Support/Upgrades/Issue Resolution

●Develops, reviews, and certifies all systems backups, archiving, and disaster recovery procedures/plans

●EAS Troubleshooting

●Managing the station’s technology with a core team of engineering and IT staff

●Ensures that the station's technical and news operations, building facility, digital production, as well as distribution systems produce and deliver high-quality video streams across multiple platforms

●Oversees technical operations, including master control play-out systems and servers, studio facilities, edit suites, remote and microwave equipment, streaming, IT infrastructure, cable and satellite distribution, as well as all other technical and facility systems and platforms

●Supervises engineering and IT staff

●Plans and implements broadcast and IT operations throughout the technical plant as well as connectivity with the corporate network

●Implements systems for routine and emergency maintenance and repair of facilities and equipment with a stress of continuity of service

●Ensures broadcast and IT network administration and the troubleshooting of hardware, software and network connectivity

●Oversees management and planning of projects, as required

●Expertise in RF installation, repair and operation including terrestrial or electronic news gathering microwave, high power transmitters

●Ability to work effectively in a team environment with both technical and non-technical staff

Operations Support Rep June 2013 to September 2015

Kenan Advantage Group North Canton, OH

●Help truck drivers fix common on board PC software issues

●Aspen administrative maintenance tasks

●Organize and keep track of the phone records for the department

●Create new consignees/commodities

●Support the Logistics/Dispatch team on TMW software

●Complete help desk tickets

●Update training/program documentation for the department

●Monitor the daily inventory team and help troubleshoot any issues

●Monitor the “Completed Loads Still Active in Aspen” & “All 9’s” reports

●Work on any special projects given to me

●File Federal Diversions

●Working on updating the Decision Tree Access Database with Scott M.

●Total Mail troubleshooting for drivers

●Office reorganization

●After-hours TCHEK support

●Emergency Safety Calls/EAS Alert Calls

Help Desk Coordinator/Trainer August 2005 to May 2013

The MK Morse Company Canton, OH

●Worked on troubleshooting issues for all users

Removed viruses & spyware from user PCs

Kept up with users that were not good with technology

Configured PCs

Replaced broken hardware (mouse, keyboard, etc..)

Microsoft Office Suite 2003, 2007, 2010 issues

Windows XP, 7 issues

Citrix issues

VPN/Remote access for outside sales team and executives traveling abroad

Printer/Copier issues

●Configured smartphones and tablets & helped with issues on the devices

●Designed training manuals and held training sessions

●Wrote Help Newsletters (Monthly)

●Updated the company Twitter, Facebook and Blog pages

●Ran Month End/Year End on SQL and Access

●Held AS400/CMS/HRIS Training and worked with it on a regular basis

●Internet Applications, setup and administrative capabilities

●Provided support for all business functions across the company as needed

●Organized and assisted with all IT software upgrades

●Organized and kept track of the Security and Contract Information

●Wrote all department SOP/PWI’s

●Maintained Xerox/Sharp/Ricoh copiers within the office and the plant

●Re-designed the MSDS & Credit programs to work in Fortis

●Ran sales reports for the sales team and managers

EDUCATION AND TRAINING

●Wooster High School, 1997-2001, High School Diploma

●Kent State University, 2001-2005, Bachelor’s Degree in English

●Fortis Qualified Administrator Training, 2006, Certificate of Course Completion

●Society of Broadcast Engineers, 2023, Certified Broadcast Networking Technologist (CBNT)

COMMUNITY SERVICE

●PTO Secretary at Massillon Intermediate & Junior High School – 3 years

●Girl Scout Gold Award – 150 hours of Community Service

●Girl Scout Silver Award – 75 hours of Community Service

●Triway Capers Cast Member & Social Media Director (To raise money for the Triway High School Music Booster Club) in Wooster, OH – 19 years

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