Customer Service Data Entry

HM

HARRY MARHOFFER

Harrymarhoffer****@gmail.com 513-***-**** Hamilton, OH 45015 WWW: Bold Profile Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking operator skilled in quality control and machine and equipment troubleshooting paired with outstanding time management and multitasking abilities. Quick learner offering several years of experience operating machines of various magnitudes. Focused on reducing costs and increasing productivity. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Project Management

Equipment Operation

Staff Management

Work Scheduling

Warehouse Operations

Problem-Solving

Facility Maintenance

Production work

Analytical Thinking

Customer Service

Issue Resolution

Flexible Schedule

Data Entry

Effective Communication

Operations Management

Workforce Management

Team Leadership

Staff Training and Development

Sales Techniques

Budget Control

Schedule Preparation

Business Planning

Time Management

Financial records oversight

Verbal and written communication

Staff Development

Financial Management

Expense Tracking

Materials Handling

Safety Compliance

Building Faith Computers Hamilton,

Ohio

CEO

03/2021 - Current

Developed and implemented strategic business plans to increase company profitability.

Created and maintained relationships with customers, suppliers, government agencies, and other industry partners.

Directed long-term research initiatives to identify new markets for growth opportunities.

Installed, configured and maintained computer hardware, software systems, networks and peripherals.

Configured network settings as per customer requirements. Managed inventory of parts and supplies for repair services. Built custom PCs based on customers' specifications using various components from different manufacturers.

Created backup images of customers' data files onto external storage devices.

Upgraded computers with new hardware components like processors, Summary

Skills

Experience

RAMs.

Troubleshot devices to identify and solve issues with hardware or software performance.

CINTAS, Professional Uniform and Facility

Services Norwood, OH

Washroom Operator

06/2024 - Current

Performed routine maintenance on equipment to ensure optimal performance.

Monitored and adjusted machine operations as needed for quality assurance.

Maintained cleanliness of work area and equipment in accordance with safety regulations.

Verified accuracy of material measurements before loading into machines. Followed established safety procedures while operating machinery and working around hazardous materials.

Checked product quality against specified standards at each stage of production process.

Met deadlines for completion of assigned tasks efficiently and effectively. Cintas Cooperation Norwood, Ohio

ASSR

03/2022 - 06/2024

Contributed innovative ideas and solutions to enhance team performance and outcomes.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked with cross-functional teams to achieve goals. Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Assisted with customer requests and answered questions to improve satisfaction.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Exceeded customer satisfaction by finding creative solutions to problems. Recognized by management for providing exceptional customer service. Achieved cost-savings by developing functional solutions to problems. Managed inventory and supplies to ensure materials were available when needed.

Miami University Oxford, Ohio

Sue Chef

03/2020 - 04/2022

Ensured food preparation and presentation met high standards of quality and sanitation.

Assisted in menu development and recipe testing.

Monitored inventory levels to ensure adequate supplies on hand. Coordinated ordering, receiving, storage, and distribution of food items. Collaborated with Executive Chef to create innovative dishes for special events.

Performed weekly inspections of all equipment for safety compliance. Trained kitchen workers on culinary techniques.

Improved performance of team members resulting in high-quality meals produced daily.

Kommon Sence Horse training Ohio

Co-Owner

08/2018 - 01/2022

Analyzed financial reports to identify areas of improvement in operations. Facilitated regular team meetings to communicate goals, share updates, and solicit feedback.

Oversaw facility maintenance and upgrades to ensure a safe and efficient working environment.

Developed strategies for increasing customer loyalty and satisfaction. Created marketing campaigns to promote products and services. Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing. Negotiated contracts with vendors and suppliers to secure the best terms possible.

Recruited, trained, evaluated, and supervised staff members across multiple departments.

Bob Evans Hamilton, Ohio

Assistant General Manager

06/2019 - 02/2020

Managed daily operations of the store, including scheduling and supervising staff.

Ensured that customer service standards were met or exceeded at all times. Monitored inventory levels and placed orders for new stock as needed. Conducted regular performance evaluations for employees to ensure quality standards were maintained.

Analyzed financial data and prepared reports for senior management. Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Provided training, guidance, and support to staff members on proper procedures and policies.

Implemented safety protocols to protect both customers and employees from potential hazards.

Maintained accurate records of employee attendance, payroll information, sales figures.

Prepared weekly schedules for staff members based on their availability. Met business targets with streamlined operations strategies. Identified customer needs and delivered relevant product solutions and promotions.

Identified opportunities for cost savings and operational efficiency improvements.

Miami Oxford University Oxford, Ohio

Bachelor of Science

12/2019

[Sophomore, 2016] - Dean's List

Future Educators Association National Officer

Business owner

4.0 GPA ( Highschool )

Education

Accomplishments

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