Salesforce Developer Financial Services

Sripal Thorupunoori

Salesforce Developer

Arlington, TX - 76015 • ************.**********@*****.*** • 469-***-**** • linkedin.com/in/sripal-thorupunoori/

Professional Summary

Results-driven Salesforce Developer and Administrator with over 4 years of experience across various Salesforce platforms, including Sales Cloud, Service Cloud, Community Cloud, and Financial Services Cloud. Proven expertise in implementing custom solutions using Apex, Visualforce, and CSS, along with a solid understanding of Salesforce CRM and the Force.com platform. Skilled in integrating nCino with Salesforce to enhance loan origination processes, demonstrating a strong ability to analyse and fulfil complex technical requirements. Experienced in end-to-end project delivery, encompassing requirement gathering, solution design, development, data migration, and user training. Adept at collaborating with cross-functional teams and possessing excellent problem-solving abilities to deliver high-quality solutions on time.

Education

Master of Science in Computer Science

The University of Texas at Arlington, TX, United States 05/2023

Skills

● Salesforce Platform: Apex Classes, Triggers, Test Classes, Batch and Schedule Classes, SOQL & SOSL, Web Services, Visualforce Pages, Lightning Web Components

● Salesforce Configuration: Fields & Relationships, Email Alerts, Validation Rules, Workflow Rules, Flows, Process Builder, Case Management, Profiles, Lead Management, Custom Settings, Custom Metadata, Field Sets, Approval Process, Escalation Rules

● Cloud Tools: AWS (Amazon Web Services),Google Cloud Platform (GCP), Heroku, Salesforce App Cloud, Cloud Functions

● User Interface Tools: Salesforce Lightning Design System, HTML, CSS

● Scripting Language: JavaScript, PL

● Tools: Force.com IDE, Force.com Explorer, Workbench, Data Loader, Eclipse, Postman

● Deployment Tools: Change Sets, Copado, Workbench, VS Code, ANT, GCP Tools, Salesforce DX, Salesforce CLI, Jenkins

● Database Language: SOQL, SOSL, SQL, MySQL, NoSQL

● Ticketing Tools: JIRA, Rally, Microsoft Azure

Work Experience

Capital One, USA 07/2023 – Present

Sales Force Developer

● Spearheaded the design and development of a customized Salesforce solution for a large-scale implementation, significantly enhancing the digital customer experience.

● Collaborated with stakeholders to gather requirements and design a personalized and intuitive customer portal using Salesforce Experience Cloud, leading to a 30% increase in user engagement.

● Developed robust Lightning Components and Lightning Web Components (LWC) to extend the functionality of Experience Cloud, aligning with specific business objectives.

● Engineered a Client-Side Pagination process, improving data retrieval efficiency

● Managed dependencies, assessed risks, and devised contingency plans to ensure timely delivery of all project milestones, resulting in zero delays in deliverables.

● Implemented stringent data sharing and security measures, ensuring customers accessed relevant information while safeguarding sensitive data, enhancing compliance.

● Executed Salesforce Admin activities utilizing Process Builder, Visual Workflow, and creating workflow rules, approval processes, and custom objects to meet diverse business requirements.

● Integrated Salesforce Lightning Connect with third-party tools, facilitating seamless data exchange and improving overall system interoperability.

● Performed data migration from legacy systems using Data Loader, Workbench, Jitterbit, and DataLoader.io, successfully migrating over 500,000 records.

● Designed, coded, tested, debugged, documented, maintained, and modified highly complex computer programs, ensuring optimal performance and reliability.

● Integrated the Experience Cloud with external systems, including knowledge bases and chat platforms, to deliver comprehensive self-service capabilities, thereby improving customer support response times by 20%.

● Utilized Salesforce DX CLI for various development tasks, including creating and managing scratch orgs, retrieving and deploying metadata, and executing tests, streamlining the development workflow.

● Implemented source control integration, CI/CD pipelines using Jenkins, and packaging features, enhancing deployment efficiency and version control accuracy.

● Created Junction Objects, roll-up summary fields, cross-object formulas, and validation rules, along with dependent picklists and complex page layouts, to optimize data relationships and user experience.

● Configured workflow rules, email alerts, templates, sharing rules, reports, dashboards, contributing to a comprehensive Salesforce.

Environment: Salesforce DX CLI, Force.com Ide, Apex, Visual Force pages, Apex Web Services, Callouts, Data Loader, HTML, Java Script, CSS, Workflows, Flows, Reports, Custom Objects, Custom Tabs, Sales Cloud, Security Controls, SOAP, REST, JIRA, Jenkins, MuleSoft

CVS Health, USA 01/2023 – 05/2023

Salesforce Developer Intern

● Collaborated directly with healthcare POCs to independently perform development, testing, implementation, and documentation related to Salesforce.com solutions, enhancing project efficiency for over 10,000 healthcare providers and staff.

● Participated in daily stand-ups, planning sessions, and backlog grooming to refine 50+ user stories focused on improving patient engagement and streamlining insurance claim processes.

● Engaged in business requirement design meetings, preparing data models and technical design documents that outlined components such as Apex classes, Visualforce pages, and Lightning Web Components, leading to the successful implementation of features related to patient visit management and claim tracking.

● Developed custom business logic utilizing Apex Classes, Triggers, Visualforce Pages, and Lightning Web Components in collaboration with cross-functional teams, resulting in a reduction in processing time for insurance claims and patient visit scheduling.

● Tested and troubleshot over 200 Force.com APIs, utilizing debug logs for API traffic analysis and conducting backward compatibility testing with previous API versions, OAuth 2.0, and JWT bearer flow, ensuring a seamless user experience for physicians and administrative staff.

● Established relationships among objects using Lookup and Master-Detail relationships to optimize data structure, improving patient data retrieval efficiency.

● Created and configured 100+ users, profiles, roles, page layouts, and record types, aligning permissions with organizational hierarchy requirements to enhance data security and usability.

● Leveraged Salesforce DX (Developer Experience) to streamline application development and deployment, utilizing VS Code, GitHub, Copado, and Jenkins, which reduced deployment time by 40%.

● Utilized Salesforce DX CLI for various development tasks, including creating and managing 5+ scratch orgs, metadata retrieval, deployment, and testing, facilitating a seamless development process in a healthcare

environment. Environment: Lightning Web Component, Aura component, Apex, Visualforce, Java, HTML, JavaScript, CSS, REST, SOAP API, Bulk API, Workbench, Postman, Salesforce DX CLI, Jenkins, MuleSoft.

Intech Software Solutions, INDIA 03/2018 – 07/2021

Salesforce Developer

● Collaborated with cross-functional teams to design and implement a comprehensive Salesforce automation solution, resulting in a 30% increase in sales team efficiency within the first quarter post-deployment.

● Configured Salesforce functionalities, including validation rules, workflows, custom labels, and user permissions, ensuring seamless integration and adherence to business requirements across all departments.

● Maintained and customized Salesforce environments by managing user roles, profiles, sharing rules, custom objects, and page layouts, which enhanced operational efficiency.

● Developed custom Apex classes, triggers, and Visualforce pages to automate manual tasks and streamline sales workflows, reducing process turnaround times by 40%.

● Implemented the Lightning Experience, utilizing Lightning Components and Lightning Web Components (LWC), to modernize the user interface and elevate user satisfaction scores by 20%.

● Integrated Sales Cloud with external systems, including marketing automation platforms and data analytics tools, to facilitate data synchronization and enhance overall decision-making capabilities.

● Configured pick lists, dependent picklists, and master-detail relationships to enforce data integrity and quality, while setting up marketing campaigns and automated response rules that increased lead engagement by 25%.

● Ensured data integrity through effective utilization of de-duplication, loading, and exporting tools with Data Loader, improving data accuracy by 30% during bulk operations.

● Configured Service Cloud features, such as case assignment rules and service level agreements (SLAs), to optimize customer service processes, resulting in a 50% reduction in case resolution time. Environment: Apex Language, Visualforce Pages, Components, Controllers & Extensions, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web services, WSDL, SFDC Sandbox, Lightning, Eclipse IDE Plug- in, Windows XP

Certifications

● Certified Salesforce Administrator

● Certified Salesforce Platform Developer

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