Front Office Customer Relations
Resume:
DARRELL
DANCER
D
D Red Oack, TX *****,
***.*.*****@*****.***
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
SKILLS
• Operations management • Labor control • Front office support
• Associate training • Staff training • Ability to multitask
• Customer relations • Critical thinking • Internet research EXPERIENCE
Dispatcher January 2022 - Current
Ross Logistics Arlington, TX
• Communicated with drivers to provide assignments or exchange information.
• Answered phones and provided directions or reroutes to avoid construction or other delays.
• Received service requests, prioritized responses, and optimized utilization of team resources in dispatching personnel.
• Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
• Completed drivers pre-check calls prior to stated report time to confirm availability.
• Prepared, updated and dispensed daily route schedule.
• Found back haul loads to maximize use of resources.
• Verified drivers compliance in DOT laws and regulations.
• Logged daily data in dispatch logs and databases.
• Promoted high-quality service through diligent dispatch board prioritization.
• Established driver check-in process to check drivers' well-being and location.
• Maintained customer expectations of sourcing and on-time delivery. Guest Services Usher/Ticket Taker (PART-TIME) January 2013 - Current American Airlines Center Dallas, TX
Responded promptly to medical and security emergencies to support patrons, emergency technicians and law enforcement personnel.
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• Promoted concession sales as refreshment stand operator.
• Supported individuals with special needs, including patrons using wheelchairs and crutches.
• Assisted guests with locating missing family members, friends and lost personal articles.
• Verified authenticity of tickets and passes before allowing admittance.
• Helped patrons identify and locate seats to special events.
• Settled seating disputes and helped to solve other customer concerns.
• Delivered fast and friendly service to handle questions and service complaints. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
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• Delivered exceptional customer service to bolster strong relationships and build positive experiences.
• Performed manual labor tasks to detailed instructions from supervisors.
• Assisted patrons with locating seats, restrooms or concessions.
• Welcomed guests with friendly conversation and comprehensive support.
• Kept facilities clean and presentable with regular attention to service needs. Car Detailer/Transporter January 2021 - December 2021 Managed Labor Solutions Irving, TX
• Cleaned center console, instrument cluster and trunk area.
• Maintained customer loyalty and delivered exceptional service.
• Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
• Kept accurate records of daily work with updates to logs and databases.
• Operated steamers, vacuums and other equipment to meet service expectations.
• Inspected each vehicle to verify quality of service and adherence to cosmetic standards.
• Buffed and waxed vehicles after washing.
• Assisted in management of inventory and reordering of supplies.
• Followed company standardized processes in adherence with vehicle reconditioning standards.
• Transported vehicles between workstations.
• Identified and completed repairs promptly, minimizing re-work and delays. Delivery Driver January 2020 - December 2020
Lucky Seven Logistics Dallas, TX
• Delivered highest level of service to satisfy and retain customers.
• Secured loads in vehicle, distributing weight safely.
• Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
• Drove safely in adherence with state and federal laws.
• Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
• Loaded packages safely to minimize damage or reduce injury.
• Followed scanning, tracking and documentation procedures to avoid errors.
• Adhered to delivery instructions to properly collect and deliver products.
• Coordinated suitable routes to meet schedule demands. Auditor and Material Handler February 2017 - December 2019 Empire Millwork & Molding Dallas, TX
• Led pallets, cardboard and scrap material recycling.
• Reported damaged goods and material shortages.
• Contributed to successful inventory control with proper handling and regular cycle counting.
• Inspected incoming materials for defects and compliance to uphold strict quality assurance.
• Recognized safety, shipment and storage issues and notified supervisor.
• Documented production levels through daily logs to track units moved.
• Labeled containers with identifying tags and marks. Associate Worker January 2015 - February 2017
Amazon Fulfillment Center Wilmer, Tx
• Adjusted work to match specifications set for different products and orders.
• Counted stock on periodic basis to support inventory control.
• Weighed product, verifying and adjusting product weight or measurements to meet specifications.
• Packaged product for shipping on multiple assembly lines.
• Inspected and removed defective products and packaging material.
• Trained new employees regarding machine operation, company standards and product manufacturing.
• Packaged finished products into boxes, cartons and containers for shipping to customers.
• Moved products to appropriate stations for further processing, labeling and packaging.
• Packaged, sealed and transported finished items for shipping. EDUCATION
Mountain View College, Dallas, TX
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