Program Manager Business Development

Ross Harrison

***** ********** **** ****, ****, Texas 77494

Cell Phone: 713-***-****

*************@*****.***

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Professional Profile

A resilient and purposeful leader with a history of delivering financial results to my company, quality solutions to my clients, and an enjoyable work environment for my employees. Enthusiastic leader experienced in successful sales and delivery, recognized as a catalyst to innovation, strategic and critical thinking, and success throughout my professional history. Open to travel as needed. Areas of Expertise

• Financial Management

• Digital Transformation Strategy

• Delivery Leadership, Engagement Management

• Operations and Business Management

• Talent Performance Management and Professional Development

• Negotiation, Project Proposals, Estimates, SOW’s

• Process Improvement and Change Management

• Risk and Issue Management

• Scrum Master and Agile process management

• Business Analysis and Process Modeling

Professional Accomplishments

NEUDESIC an IBM Company, Houston, Texas 07/2013 to 10/2024 General Manager

• Led delivery of project to key accounts while providing top-notch customer experience in the Engineering, High Tech, Gas Pipeline, and E&P sectors.

• Spearheaded the turn-around of a struggling business unit at the onset of COVID and built it into a mature, foundational division of Neudesic.

• Built Oil & Gas vertical capabilities, with key offerings focus on Field Services Management.

• Led year over year increases in Revenue and Profits resulting in a 400% increase to date.

• Led recovery of a national business team created to provide engineering services as a shared services model to the local markets.

• Grew key accounts via delivery of projects focused on Government and Commercial Azure deployments, Security and Compliance, Data Analytics, App Modernization, Software Upgrades, and Remote Worker solutions. Senior Manager

• Senior Manager responsible for oversight and delivery of digital transformation solutions to Energy based clients, including cloud migrations and mobile solutions. Grew account revenues and project opportunities at each managed account.

• Led delivery of a Global Indirect Tax Compliance solution to manage Value Added Tax compliance and reporting for forty-two countries. Managed business analysis and requirements elicitation for data analytics rules and corrections for Accounts Payable, Accounts Receivable, and Intrastat transaction processing. Managed regular communications and meetings with Global project stakeholders.

• Experience leading international teams across multiple time zones.

• Leader in establishing national consulting services organization, focused on talent acquisition, onboarding and talent management strategies focusing on consultant career journey, emerging technology skills attainment, and consulting skills. Lead program in Houston, Dallas, Chicago, New York, Philadelphia, and Atlanta.

• Led Business Operations management for all above markets focused on profitability and efficiency, including national hiring plans, succession plans, financial modeling and advisement on business strategy designed to increase business health.

• Led national Innovation Challenge Program, which was a multi-stage hack-a-thon designed to engage consultants in emerging technology and trends.

SPARKHOUND, Houston, Texas 10/2009 to 06/2013

Enterprise Solutions Director

• Built practices focused on custom application development, business intelligence, portals, and infrastructure from ground up to build new market in Houston.

• Secured key projects at major Oil and Gas clients, resulting in growth of yearly revenue to $5M+ in first 3 years. Ross Harrison

23631 Litchfield Bend Lane, Katy, Texas 77494

Cell Phone: 713-***-****

*************@*****.***

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• Project Manager for National Mortgage Lending Client. Drove Envisioning and Planning for Corporate Enterprise Portal solution. Drove requirements elicitation for eighteen departments to identify business process and human workflows in the Finance, Operations, Human Resources, and Marketing divisions. Managed Information Architecture and Governance design for SharePoint 0365 portal and workflow solution. Delivered business value versus IT impact prioritization of features to business to assist with prioritization of requirements. Provided SharePoint overview to entire organization to help adoption.

• Project Manager for Interstate Gas Pipeline Client. Lead Enterprise Portal solution built on SharePoint Portal Server technologies. Managed requirements elicitation and definition included business process and human workflow identification. Managed migration of legacy portals built on Plumtree, ASP, and previous versions of SharePoint. Managed Information Architecture, Governance, and Infrastructure Architecture designs and implementations. Managed User Acceptance Testing and Training CAPCO, Houston, Texas 04/2008 to 10/2009

Principal

• Engagement Manager for Major Gas Pipeline Client focused on delivering a $3.5M software upgrade to implement Weather Normalization Adjustments for 1.6 million customers in Texas. Worked with PMO processes and procedures to management vendor relationships, in-house customizations of software, performance test management, deployment, and post-support.

• Developed cost analysis and business case for Large Energy Provider to evaluate impact of managing Supply Chain processes in new, leading EAM systems, versus enhancing custom, legacy software. The study included evaluation of solutions from IBM, Mincom, Accenture (Emptoris), and Ariba.

Capgemini, Houston, Texas 08/1995 to 03/2008

Director

• P&L responsibility for Software Architects Houston office, growing Consultant Base 33%, Revenue 20.5%, Averaged 39% Gross Margin and 18% Net Income Margin.

• Engagement Management and Delivery Leadership of projects to key E&P, Offshore Drilling, Gas Pipeline accounts in Houston, Texas. Managed staff of supervisors, performed supervisory duties, developed consulting methodologies. Provided pre-sales and post-sales support ensuring that Software Architects is delivering on the agreements established between sales and client managers. Coordinated work products review of multiple project teams, including document and code reviews, project reviews and post-mortems, responding to personnel problems, managing project risk by providing guidance on project management principles and best practices.

• Drove solutions in the Commercial Software, Energy, Entertainment, Financial, Healthcare, Hospitality, Insurance, Oil & Gas (Engineering and Construction, Drilling, Retail), Consumer Retail, and Telecommunications industries.

• Created and negotiated project-based proposals and scope of work estimates.

• Built, developed, and managed staff members, including sales and marketing, technical managers, consultant managers and supervisors, project managers, product analysts, business analysts, software developers, network engineers, quality assurance testers, support personnel, and consultants.

• Directed and grew all business activities focusing on services in Enterprise IT Architecture Planning, Enterprise Systems Implementation and Integration, IT Governance – Sarbanes-Oxley, Procurement and Vendor Management, Program and Project Management

• Initiated significant improvements to the Software Architects business model including the current case study process, improving the information gathering as well as improving the look and feel of resumes, tracking of applicants and improvements in the interview process, revamping the performance evaluation process, improving definition and accountability of managerial roles, and improving tracking of forecasting projections.

• Implemented succession planning program around major office responsibilities. Education

University of Houston - Clear Lake, Houston, Texas Masters in Business Administration

Texas State University, San Marcos, Texas

Bachelors in Computer Information Systems

Project Management Institute

PMI Agile Certified Practitioner PMI-ACP, Credential ID 3011355

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