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Customer Service Social Media

Location:
Myrtle Beach, SC
Posted:
November 13, 2024

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Resume:

Natalie Christine Franklin

Myrtle Beach, SC – Phone: 843-***-**** Email: *****************@*****.***

Adaptable college graduate with a degree in Communication and Digital Media Culture with work experience in the customer service field. I am aiming to leverage my academic experience and proven knowledge of conflict resolution and customer communications. I have been frequently praised as detail-oriented by my peers and can be relied upon to help achieve your goals.

Bachelor of Communication/Digital media culture

Degree based in communication and social media marketing and design.

Coastal Carolina University, Conway, SC

EMPLOYMENT HISTORY

Guest Services Coordinator, Galbreath Costner - Myrtle Beach, SC August 2024-October 2024 (Full Time)

Responsible for communicating directly between the attorneys, paralegals, and the operations executive to achieve smooth closings for the business. Process packages to be sent to the lender institutions post-closing, then mailing out all recorded documents to borrowers and lender institutions. Experience in using Qualia as a CRM, as well as depositing checks into the banking system for the business. Worked as a liaison between the clients and realtors to the paralegals and attorneys so that everything was ready for closing.

Client Associate, Pyle Financial Services – Myrtle Beach, SC May 2019 -November 2019 (Part Time/Full time) August 2021-Present

Processing transfer of accounts from previous financial advisor, worked alongside advisor to set up first year planning with new clients. Scheduling for financial advisors & client meetings, marketing materials for the business and client events.

Server, Landshark Bar & Grill – Myrtle Beach, SC April 2023 – August 2023 (Part time)

Serve tables, run food, make sure guests are happy and well taken care of so that they will want to return.

Duke Energy Call Center November 2019 – February 2020 - Customer Service Specialist, Charlotte NC (Laid off due to COVID moved back to Myrtle Beach)

Address customer’s concerns, take payments, set up payment plans. Help customers with financial assistance. Report all outages and safety concerns from the public.

Key Holder Manager, Massage Envy- Massage Clinic, Myrtle Beach, SC 10/2018-02/2021

Open and closed clinic, managed client accounts and payments. Worked with general manager to maintain inventory. Checked people in and out and helped members to manage their membership accounts. Helped team with sales and marketing goals as well as maintaining all client data and recordkeeping.

Wyndham Guest Services Supervisor, Myrtle Beach, SC 04/2018- 09/2018

Lead guest services team to accomplish both short term and long-term goals. Helped team to communicate better with management to make for a better work environment. Closing manager of resort, trained in hazard tactics and emergency management.

Bath and Body Works- Coastal Grand Mall, SC 08/2017- 01/2019 (Holiday Team member)

Lead cashier team through numerous promotional sale days, Semi-Annual, Seasonal, Holiday. Helped management to create floor plans and designs to make for better and more convenient shopping.

EDUCATION

Coastal Carolina University, Conway, SC July 2014- May 2019

Bachelor of Communication/digital media culture

Cumulative GPA: 3.8

National Society of Leadership and Success at Coastal

High School Diploma

West Brunswick High School, Shallotte, NC August 2010-June 2014

UNIVERSITY INVOLVEMENT

Disney College Program Disney College Program (Internship) Retail/Hospitality Program

Tri Sigma Sorority August 2016- Present

Women’s studies program August 2014-January 2014

SKILLS

Data entry documentation Scheduling and calendar management

Customer service orientation Knowledge of QuickBooks program

Social media management Recordkeeping and bookkeeping

Experience with confidential documents Documenting patient information



Contact this candidate