MProgram Manager
Resume:
Khadija Hayat
Forest Hills, New York
*****************@*****.***
Committed to social justice, equality, diversity, and inclusion to empower young people and women. My background includes 12+ years of international experience in management, human resources, diplomacy, community engagement, and building relationships, job postings, employer relations and policy analysis. Experienced in Google Suite, Microsoft Suite, Zoom, website management, Adobe, Asana, Canva, Vector files, etc. Multilingual (French, Pushto & Urdu/Hindi)
EDUCATION:
Marxe School of Public and International Affairs, Baruch College, CUNY, NY
Master of Public Administration (Policy Analysis)’2020
PROFESSIONAL EXPERIENCE:
CUNY-BMCC (Program Manager) (Jan. 2024- Currently)
Managing the New York Community Trust Fund and tracking the disbursement of scholarships to the students in need
Managing and tracking the performance outcomes of students in Allied Health and IT courses to help participants obtain industry-recognized certifications leading to careers in healthcare and technology
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Managing data, tracking participants’ training and results, working on training schedules, student handbooks, orientation sessions, recruitment, overseeing scholarship award process, intake & admission process, conducting evaluations and surveys, issuing certificate of completions
Working with a Case Manager and a Job Developer triage team for guided learning and career preparation
Leading information sessions, invoved in mid-point reviews and coordination with students
Assisting the Director with target outreach and recruitment from established CBO partnerships
Providing operational support to the Director in generating reports, tracking rosters, documenting operational processes, creating and merging reports, typing memos and correspondences and organizing marketing material and write-ups.
Collaborating with the other Program Managers regarding IT and allied health programs and collecting data
Columbia University, SIPA, Recruitment Coordinator (Employer Relations) (04/2022-07/2023)
Managed and administered employment satisfaction survey and prepared reports on graduate outcomes of survey. Wrote and edited the graduate careers outcome survey, collated the data, and analyzed the employment statistics report in various formats
Monitored and tracked key employment indicators and prepared fact sheets including the annual fact sheet for website and social media
Analyzed students and employers’ data & of employment outcome surveys to prepare statistics & reports for the perusal of Director, Dean, and the Committee on Instruction
Provided project management support as it relates to software platforms & program initiatives. Managed and administered programs on the online career center platform and related database. Managed the Career Management System-Gradleaders as an administrator- and posted jobs on the Gradleaders. Managed the accounts of over 18000 students and alums on the Gradleaders and employers
Involved in outreach to employers, maintained and ran reports on employers’ outreach
Managed the employers’ site visits during the Washington DC Career Conference and liaised with students and employers by providing them with information and data
Set up events, including but not limited to the information sessions, recruiter hours, webinars, and networking events both inside and outside SIPA, involving room and AV set up, negotiation with vendors, catering, etc.
Produced research on job sectors and student trends for office strategy, ad hoc reports, meetings, and memos.
Worked closely with the offices of Admissions and Student Affairs on incoming and graduating students.
Involved in orientation to the newly admitted students in SIPA, acquainting them with the jobs search process, information sessions and other career services.
Liaised with building managers, custodian office and finance for organizing events, keeping track of student’s attendance, and responding to their questions.
Conducted workshops on internship policies and apprising the students about various internal and external funding resources
Reviewed students’ internship applications for travel grants as part of recommendation process
Provided support to the seasonal instructors teaching the professional development course
Maintained the calendar of activities for our office and kept track of the executive director’s schedule
Had administrative access to SIPA website and involved in updating the relevant sections of SIPA CAC website from time to time
Worked with vendors, processed invoices, p-card charges and reconciled executive director’s travel account
Issued letters to PMF finalists on behalf of SIPA
Liaised with the other departments inside SIPA, attended presentations, networking receptions, etc.
Analyzed and prepared weekly reports on jobs data taken from our online career portal and disseminated information via Listservs to students and alums
Managed 4 official email accounts and social media accounts and processed email correspondences
Baruch College, CUNY, NY (Instructor, Employer Relations/Jobs Posting Specialist) -Starr Career Development Centre) (04/2021-04/2022)
·Led a section of 30+ students for the First Year Seminar (Fall 2021, Spring 2022) through synchronous and asynchronous online instruction.
·Uploaded the syllabus, corresponded with students, reviewed students’ assignments, graded the assignments, and submitted grades on CYNYfirst.
·Involved in networking with professionals and liaised with different organizations to achieve the Centre’s goals. Was involved in outreach to employers for the career fairs.
·Analyzed the labor market data and prepared reports.
·Managed the Career Management System, (CSM/Symplicity Software), Starr Search, for 15000 undergraduate students’ population applying for jobs and internships.
·Ensured the compliance of Federal and NACE policies by the new employers.
·Conducting research regarding different organizations vis a vis students’ interests
·Involved in organizing career fairs, compiling the invitation list of employers based on current market trends, inviting the employers, and keeping track of the employers’ and students’ participation.
·Identified fellowships, internships, and jobs opportunities, approved, and posted jobs in the Starr Search
·Compiled data regarding students’ employment outcome in the Symplicity
·Prepared weekly and monthly reports on companies’ outreach, jobs and postings and employers’ registration.
Consulate General of Pakistan, Toronto (Consul//Head of Chancery) (02/2015-07/2018)
·Involved in the outreach to government representatives and communities in the province of Ontario to build strong relationships.
·Served as a primary visa issuing authority and issued visas
·Analyzed and prepared reports on the political and economic aspects of Canada-Pakistan relations.
·Planned different events, designed publishing material, and arranged logistics under the budget provisions for the events.
·Coordinated the meetings of the Consul General with the local dignitaries such as mayors, council members, members of Assemblies etc. and planned for the visits of dignitaries between Canada and Pakistan
·Liaised with the local Canadian government agencies such as CBSA (eq. to CBP in the US), RCMP (eq. to FBI in the US), prison authorities etc. regarding the immigration issues of the community.
·Analyzed data and prepared briefs, reports, presentations, and charts on social and economic issues.
·Supervised the administrative wing of office. Maintained discipline by maintaining the records of personal files, sick leaves, etc. Managed the overall budget of the Consulate, prepared the annual budget estimates, and prepared monthly reports for estimating expenditure in the remaining months of the financial year. Signed contracts on behalf of the Consulate.
·Managed content on the website and Facebook twitter etc., and drafted material for flyers and standees
Ministry of Foreign Affairs, Islamabad, Pakistan (Assistant Director/Director) (January 2011-November2020
At the Ministry of Foreign Affairs, I worked on different desks like administration, UN desk, US.
desk and with the Spokesperson. I performed the following duties: Dealt with the SDGs and the post 2015 development agenda, when the UN was planning to launch the sustainable development goals. Primarily, I dealt with the maternal mortality rate, poverty, health and education, climate change and impact on communities, etc.
·Remained part of the teams, which organized the visits of foreign dignitaries to Pakistan, such as US Secretary of State-Mike Pompeo, US Special Representative for Afghanistan, Ambassador Zalmay Khalilzad, Iranian FM-Javad Zarif, etc. and Pakistan Foreign Minister’s visits abroad
·Prepared and analyzed reports for spokesperson of the Ministry and the Foreign Minister, analyzed and compiled daily and monthly reports on Pakistan as covered by national and international media, prepared replies to media queries for the spokesperson
·Organized Spokesperson’s weekly briefing and prepared draft responses to media queries
·Scheduled meetings prepared briefing material and talking points
·Analyzed different issues from social and political perspectives and drafted reports.
·Maintained office files and processed files on different issues.
·Managed content on the website and Facebook twitter etc., and drafted material for flyers and standees
PROFESSIONAL TRAININGS/CERTIFICATES:
·Certificate from Ministry of Commerce (Professional Program for Protocol Officials from Developing Countries, China Foreign Affairs University, Beijing) 11to 24th Sept2012)
·Certificate from Foreign Service Academy, Islamabad, Pakistan (31st Specialized Diplomatic Course)/ Presidential Gold Medalist (Jul 5, 2011-Mar 2012.)
·Certificate from Civil Services Academy in Public Management, Lahore, Pakistan (38th Common Training Program) (Jan 2011-June 2011)
·Diploma in Public Sector Management (Training at Institute of Management Sciences, Peshawar, Pakistan) (May-Aug2011)
·Completed French language course held in Vichy, France, in 2013-14.
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