Customer Service Administrative Assistant
Resume:
Tina Spriggs
*************@*****.*** Linkedin: linkedin.com/in/tina-spriggs-a41094293
**** * *** ** **** N5, Vineland NJ 08361
Cell:856-***-****
Objective: To obtain a full-time work from home office or onsite location within a 25 mile radius of Cumberland, Atlantic and Gloucester counties utilizing my various skills within the Customer Service Industries.
Work Experience
Business Office Receptionist/Administrative Assistant
Big Oak Rehab & Healthcare
Elmer, NJ
June 2024 to present
Greet family, employees and visitors; customer service
Answer phone calls, direct them to the correct person(s)
Make badges; various office functions that include scan, print, email, copy and coordinate messages accordingly
Monitor door entrances
Maintain confidentiality/HIPPA policies and procedures
Assist Directors with multiple tasks including creating templates, updating state mandated binders
Customer Service Representative
Robert Half-Pennsauken, NJ
February 2024 to May 2024
Perform tasks using AS400 program
Process order requests via email, phone calls and automatic services
Create shipping control forms; use analytical skills for processing orders
Billing for products
Billing Admin
Lyneer Staffing Solutions - Swedesboro, NJ Supervisor: Portia Grier 856-***-****
200 Birch Creek Rd Swedesboro, NJ 0085
January 2023 to February 2024
Perform with a high degree of accuracy via data entry in Excel and UPS billing applications
Distinguish between low and high priority activities (Separate and alphabetize shipping control forms, close out days, check for emails and updates for the billing system)
Print reports as needed; successfully handle multiple projects at the same time
Adhere to UPS deadlines for edits, adjustments and billing inquiries
Learn billing specialist functions and customer requirements and providing excellent customer service
December 2020-January 2023
Laid off due to company downsizing and Covid-19
Recruiter
Lyneer Staffing Solutions - Swedesboro, NJ Supervisor: Portia Grier 856-***-****
200 Birch Creek Rd Swedesboro, NJ 08085
November 2018 to December 2020
Interview, process applications from beginning to end (E-Verify, I9, 8850, placement, matches, drug testing, background checks, orientation, scheduling, explanation of job detail) displaying customer service to all applicants and management
Data entry of employee’s information into Access Data Base and researching information in Staff Soft; worked within program UAttend and Excel
Communicate with management; resolve staffing issues; filling requested positions
Office Manager
Parker Janitorial Cleaning LLC DBA Concept One Cleaning Systems - Williamstown, NJ//Worked from home Supervisor: Saddiqque Parker 856-***-****
August 2018 to December 2018
Communicate with new owners regarding all customers’ accounts, notes, pricing, billing, relaying messages and maintaining the company's expectations; displaying excellent customer service to everyone
Operate QuickBooks Online, invoice, applying credits to accounts, reviewing sales tax laws and generating reports
Schedule customers on various apps that include TSheets and Strict Manager
Office Manager/Administrative Assistant P/T
Concept One Cleaning Systems, Inc - Estell Manor, NJ Supervisor: Donna Grzybowski
February 2013 to August 2018
Provide daily reports on crew, invoices, customers, supplies and scheduling; displaying customer service at all times.
Organize, file, fax, create templates for customer letters, company policies etc.
Review prospect customer(s) properties; prepare proposals, introductory & confirming letters, contracts
Recruit/Interview/hire/process new hires, supervise/train w/crews; process payroll
Office Administrator F/T
The DAVIS Companies - Vineland, NJ
December 2017 to April 2018
Responsible for call outs, notifying clients, staff, noting files in Bullhorn; data entry
Answering phone calls from applicants, vendors and management with due diligence of having excellent customer service through high volume situations
Payroll: Auditing and entering time for over 250 employees; submitting for approval
Processing applications for applicants in its entirety including I9, 8850, EEO, W4 and background verification forms, all entered in Bullhorn, scanned and filed
Answering phone calls, processing direct deposit and global cash card requests
June 2010- December 2017
I had various jobs that worked around my children’s and husbands schedule.
Completed Bachelor's degree.
Customer Service
Contemporary Staffing/Comcast - Mount Laurel, NJ
November 2009 to June 2010
Customer service representative for Comcast entering data for customers; managed multitasked computer programs/equipment
Process client files and schedule appointments; bookkeeping and cashier duties.
Communications with fellow staff members and management
Customer Care Representative
Borgata Hotel Casino & Spa - Atlantic City, NJ
August 2004 to February 2006
Assisted staff in the call center area, answered multi-line telephone system.
Answered questions and provided further information and offers to guest.
Operated a computer system: AS400, Internet, Email, Word, Excel, Matrix
Reviewed and processed, fax, copy, and filed reports
Reserved hotel/restaurant/entertainment reservations for guests; Problem solve-
Education
Bachelor’s Degree in Office Administration Concen. Health Mngt
American InterContinental University Chicago
July 2009 to September 2010 GPA: 3.3
Associates Degree in Office Administration Concen. Health Mngt
American InterContinental University Chicago
November 2003 to January 2005 GPA: 3.27
Skills
Billing, Payroll, QuickBooks, Upselling, Recruiting, Interviewing, Proposal writing,
Office manager experience, AS400, Typing, Human resources, Call center, E-Verified Certified, Microsoft Word, Excell, Data Entry, Emailing, Emailed response(s), Update Policies and procedures, HIPPA, Scheduling, Confirming Appointments, Follow-ups, Survey Creator and reporting to management, Onboarding Processor, Cashier, CSR, Receptionist, Filing, Fax/Scan, Customer Service
References
(Professional/Personal) Portia Grier Lyneer Staffing Supervisor 302-***-****
(Professional/Personal) Donna Grzybowski Previous Owner of Concept One Cleaning Systems LLC 609-***-****
(Professional/Personal) Saddiqque Parker Owner of Parker Janitorial Cleaning LLC DBA Concept One Cleaning Systems
(Personal) Jane Winters 609-***-****
Contact this candidate