Customer Service Data Entry

KIMBERLY D. GREENLAND

Clinton, Utah ***** 910-***-****

************@*****.*** https://www.linkedin.com/in/kimberly-greenland-a18018bb/ SUMMARY

A dedicated and hardworking customer service professional with a demonstrated background in data entry, telecommunications, scheduling, filing, technical writing, technical support, conflict resolution, database administration, insurance processing, billing, invoicing, researching, and claims management. Established capabilities in leadership, cross-department collaboration, teamwork, client relations, communication, and organization. Ensures confidentiality of sensitive information. Proven success in resolving client issues and generating significant client / company cost savings. EXPERIENCE

R1 RCM Murray, Utah

Follow-Up Associate 2022-2024

Made outbound calls involving patient claims.

Researched, analyzed, and resolved credit balances on accounts.

Reviewed bills with outstanding claims to ensure balances billed were correct.

Verified necessary appeals.

SUTTER HEALTH West Valley City, Utah

Account Representative 2015-2022

Made outbound calls involving outstanding patient claims.

Worked with insurance companies to resolve patient billing or carrier issues for expected payments.

Researched, analyzed, and resolved credit balances on accounts.

Maintained quality control to ensure the company followed guidelines. MARCO’S PIZZA West Valley City, Utah

Shift Manager 2019

Ensured the closing shift ran smoothly, took customer orders, and ensured delivery drivers left the store when orders were ready.

Delivered deposits to correct bank.

Oversaw several people, assigning jobs for cleaning, cutting pizzas, and creating orders. CONVERGYS Taylorsville, Utah

Cisco Customer Service Representative 2012-2015

Provided technical support to customers as needed.

Utilized Cisco-based database system for correct dissemination of information.

Coordinated and matched engineers with project availability and assignment. ADDITIONAL EXPERIENCE

Kimberly D. Greenland, Page 2

TELEPERFORMANCE USA, Salt Lake City, Utah, Century Link Customer Service Representative, 2012. Handled inbound customer calls concerning a variety of issues such as, billing, orders, and different types of available services. Served as first line of contact for the company, assisted customers in reaching the correct person in escalated situations, and liaised with most of company’s departments to achieve resolution. SEPHORA, Salt Lake City, Utah, Order Specialist, 2011-2012. Worked in a warehouse environment, selecting appropriate products for packaging and shipping to various store locations around the country. Fulfilled requisition orders and ensured proper packaging.

PIZZA HUT, West Valley City, Utah, Customer Service Representative, Delivery Driver, 2010-2011 GRANITE SCHOOL DISTRICT, Salt Lake City, Utah, Substitute Teacher, 2008-2010 EDUCATION

STEVENS-HENAGER COLLEGE, Salt Lake City, Utah

Bachelor’s, Accounting, 2016

EAGLE GATE COLLEGE, Murray, Utah

College Diploma, Medical Assistant Program, 2011

TECHNICAL SKILLS

Cisco Systems, Microsoft Office Suite, Google Office Suite, Spreadsheets, Data Entry, Team Management, Excellent Communication

Contact this candidate