Project Manager Support Specialist

WALTER DAVIS

Hamlet, NC

Email : ********@*******.***

Phone : 910-***-****

Innovative, dynamic, and results-oriented Project Manager, Program Analyst, Trainer, and Support Specialist with a proven program, organizational, helpdesk, training, and administrative background. Demonstrated success managing multiple priorities effectively while ensuring that deadlines and resource requirements were met. Ability to interpret and ensure compliance with applicable regulations, guidelines, policies, and procedures. Experience applying analytical and evaluative methods to assess the efficiency and effectiveness of programs and recommend changes as appropriate. Excellent oral and written communications skills, including superior ability to communicate with individuals at all levels and from varying backgrounds to complete program objectives.

WORK EXPERIENCE

USCG Liaison/Project Manager/Site Integrator, Remote September 2022 – Present

Seneca Federal Services

Salary: 100,000 yearly Hour worked 60 per/wk

• Facilitate and participate in site CRB activities in accordance with USCG Policy.

• Support deployment activities, business process adoption, and report/metrics activities.

• Provide alignment support between USCG PMO, DHA, Incident Management Teams and Super

User/Functional Governance entities for USCG ticket management and resolution activities.

• Coordinate with the DHA liaison and Print Server Analyst to resolve areas of overlap within MHS

Genesis.

• Ensure USCG stakeholders are aware of ticket management risks, upcoming events, changes,

and other important factors related to helpdesk and ticketing support activities.

• Manage, coordinate, and maintain all USCG service tickets associated with MHS Genesis

applications and medical devise connections.

• Monitor all USCG tickets within DHA and USCG incident management and reporting tools to

identify engagement triggers and targets for resolution engagement and follow-up.

• Triage and troubleshoot all tickets submitted to USCG as related to MHS Genesis and redirect as

necessary to ensure proper resolution of the tickets.

• Collaborate with USCG, Sustainment trainers, Super Users, and DHA FC / HI on troubleshooting

technical issues related to MHS Genesis applications and connectivity.

• Communicate ticket resolution to the end user(s), stakeholders and staff.

• Attend USCG and DHA helpdesk and ticket-related meetings and telephone consults to provide

information.

• Perform weekly analysis of USCG tickets and report numbers, percentages and status updates as

related to tickets.

• Workers with Representatives from Henry Shine One (Dentrix), CDS, MRRS, and ASDOL to

Ensure medical information from both Dental and Garrison facilities are captured.

Program Analyst April 2022 to August 2022

Patriot Enterprises LLC Fort Bragg, NC

Salary: 55,000 yearly Hours worked: 55 pr/wk

Works with the project manager to oversee and coordinate projects.

Contributes to project planning by preparing and maintaining documentation, reviewing contracts and financials, monitoring project activities, and evaluating project performance.

Utilized Power BI as a tool for this position.

Lead Project Manager/Site Integrator December 2020 to June 2021

RWD Consulting, LLC Washington, DC

Salary: 113,000 yearly Hours worked: 60 pr/wk

Ensured successful deployment of the new Department of Defense (DOD) electronic health record (EHR) system (MHS GENESIS) throughout the Pre-Deployment, Implementation, and Sustainment phases.

Developed National Capital Region Medical Directorate (NCR MD) framework for implementing Walter Reed National Military Medical Center (WRNMMC) and associated military and dental treatment facilities.

Integrated MHS GENESIS workflows down to deck-plate level. Used validated MHS GENESIS workflows to facilitate Discovery sessions (current state workflow analysis) with a diverse group of providers and service chiefs to map the workflows of both inpatient and outpatient clinics.

Identified, tracked, and monitored potential issues and worked with helpdesk and implementation teams to resolve them.

Reviewed ticket status in the DOD Remedy system for areas of interest and coordinated with site Information Technology Management Department (ITMD) technicians and sustainment trainers to expedite timely issues resolution for end users.

Monitored the integration of Walter Reed systems into the Medical Communities of Interest (Med-COI) enclave and provided regular progress reports and status updates to NCR Chief Health Information Officer (CHIO).

Utilized Tableau for reports creation for this position.

Sustainment Manager and Chemical, Biological, Radiological, February–August 2020

and Nuclear (CBRN) and High-Yield Explosive Coordinator

Huntington Ingalls Industries/CNIC Chinhae, South Korea

Salary: 75,000 yearly Hours worked: 50 pr/wk

Manage the Chemical, biological, Radiological and Nuclear (CBRN) Emergency Response program for CFAK by providing leadership and guidance to maintain safe operations during ROC activations throughout the CNRK Area of responsibility (AOR) to include 2 satellite installations.

Led the COVID-19 efforts for Personnel Protective Equipment procurement and distribution to over 36,000 personnel.

Participated in the COVID-19 daily Operations Planning Team (OPT) meetings.

Assisted in the Health Protection Conditions (HPCON) for Region Japan.

Prepare the CBRN Emergency Response plans and procedures for the ROC.

Direct the Emergency Response Drill and Exercise program.

Design, develop and maintain all lessons learned dealing with emergency response.

Order and maintain CBRN response and defense equipment.

Perform incident briefings, working with audit teams to determine damage and assess impact during upset conditions.

Write investigative reports by using effective analysis and evaluation skills to determine causes of incidents, upset conditions and abnormal events that require a CBRN emergency response.

Establish recovery programs based on findings, including developing clear parameters for installation restarts.

Developed entire Emergency Response Program for CFAK including plans, procedures, training and exercises, obtaining approval from the CNFK Regional Commander.

Led up to 15-person emergency response exercise teams, with over 50 successful US Navy compliant drills.

Revised CBRN Emergency Response Program, based on changes in DoD requirements and audit findings.

Recognized for “outstanding job” training emergency response teams to always think safety first, leading to NO injuries during adverse hot and cold conditions while responding to emergencies.

Provide Modeling to analyze mass casualty events, provide decision support products, and share created products across multiple platforms. Use geospatial software in conjunction with Defense Threat Reduction Agency (DTRA) modeling software to create a comprehensive decision support product.

Developed CBRN Request for Information (RFI database for program auditors which was sent to headquarters to assist with closing findings).

Demonstrated patience and personal integrity, with a cooperative teambuilding approach, ensuring a cohesive Drill and Exercise program.

Built coalitions with Emergency Operations Center fire and security resources, safety personnel, USNH medical personnel, ensuring an effective support program.

Fostered a network, sharing lessons learned with other military sites on emergency response issues.

Lead training, tabletops and walkthroughs for 2 shifts, improving performance, taking initiative to develop and implement corrective and remedial actions when required.

Respond effectively to program changes, including major changes in scope and objectives.

Provided continuing training in Occupational Health and Safety Administration (OSHA) 2, OSHA 3, Hazardous Materials (HAZMAT) and Overview of Emergency Response.

Demonstrated excellent communication skills in over 100 hours of presentations to students, clearly communicating information.

Built strong relationships with medical and safety staff, ensuring availability of Personal Protective Equipment (PPE) and an effective heat stress program for exercises.

Improved team performance by effectively using formal reviews based on objectives and informal coaching to motivate staff.

Project Manager, MHS GENESIS Implementation Team October 2017 to January 2020

GeoLogics Inc./BUMED Naval Health Clinic Lemoore; Lemoore, CA

Salary: 97,500 yearly Hours worked: 60 pr/wk

In support of the Defense Health Agency (DHA) and Navy Bureau of Medicine and Surgery (BUMED), provided expert project management and implementation of MHS GENESIS electronic health record system to BUMED and DHA assets at Naval Hospital Twenty-Nine Palms.

Conducted cross-departmental coordination and administrative duties associated with a senior program manager.

Conducted workflow analysis throughout the facility to ensure congruency and delineate any gaps before implementation.

Provided troubleshooting and customer support during all implementation phases. Monitored tickets in the DOD Remedy system to ensure issues were documented correctly and resolved quickly and effectively.

Provided coordination between end users and the implementation team to identify, prioritize, and quickly resolve technical, hardware, software, and training issues affecting patient care.

Ensured smooth daily operations of personnel training and familiarization in utilizing the following medical applications: Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Healthcare System (CHCS), and Essentris Inpatient Documentation.

Clinical Systems Trainer/Workflow Specialist August 2016 to October 2017

United States Army Womack Army Medical Center; Fort Bragg, NC

Salary: 63,000 yearly Hours worked: 40 pr/wk

Government Civilian responsible for managing the effective use of administrative personnel and resources; evaluated workload or other business conditions to determine the need for additional or different resources; developed Medical Systems Training program plans that established long-range direction for programs regarding staff and resource requirements.

Planned, coordinated, implemented, managed, and evaluated the administration of medical training programs that aligned training support with organizational needs to ensure the Command's patient care documentation objectives were met or exceeded.

Continuously tracked system users' training progression and proficiency using the Joint Knowledge Online (JKO) and site end-user tracking system.

Healthcare Informatics Manager/Training SME April 2010 to August 2016

United States Navy Naval Hospital Yokosuka; Yokosuka, Japan

Salary: 75,000 yearly Hours worked: 50 pr/wk

Government Civilian responsible for providing expert healthcare informatics support for Naval Medical Center Yokosuka, Japan, in support of medical doctors, nurses, and support staff.

Ensured smooth daily operations in support of training and familiarization in utilizing the following medical applications; AHLTA, CHCS, Essentris, Dragon Naturally Speaking application, and Subtype Documentation tool.

Supported the Patient Administration Office by planning, coordinating, and executing business functions, resource allocation, and management.

Reviewed medical administrative instructions to determine the impact on the organization, planned daily operations and established requirements for medical administrative support staff.

Electronic Medical Records Training SME October 2009 to October 2010

General Dynamics/MSGI Fayetteville, NC

Salary: 60,000 yearly Hours worked: 50 pr/wk

Coordinated and addressed clinical workflow issues to ensure optimal effectiveness; conducted formal instruction for Clinical Nursing Staff, Support Staff, and Providers to ensure optimal utilization of the AHLTA Theater, TC2, TRACES, MC4 Suite, TMDS, and JeMWS applications for each given clinical section.

Advised on Medical Administrative Program activities and issues, aiding problem resolution for leadership and staff. Served as direct assistant to the Chief Information Officer (CIO) as the medical administrative authority for personnel medical training and ensured successful policy implementation.

Provided guidance and assistance for all deploying reserve units on medical record documentation, patient encounters coding, and reports generation.

Developed and implemented quality improvements that included new or modified work methods, approaches, or procedures to improve the effectiveness of administrative support functions.

Hospital Corpsman US Navy January 1995 thru October 2006

As a Hospital Corpsman US NAVY I participated in Multiple evolutions of Joint Commission of Healthcare Organizations, or JCAHO. I was part of the Patient Process Improvement team which focused on Patient Outcomes and Patient Tracking Metrics instrumental with tracking and managing patient index (MPI).

Instrumental within team that introduced and trained to implementation of Patient HEDIS measures.

Managed personnel that were integral in maintaining 3M procedures within the facility to ensure compliance with Maintenance and Upkeep of equipment, supplies, and cleaning materials within the facility spaces where documented correctly and within compliance of Governing body Standards.

All staff members under my charge and assigned to my team had appropriately documented and assigned Performance Work Statements/Statement of Work to ensure that they were trained on and competent in their job duties.

Familiar with National Fire Protection Association 1582 however, haven’t held that role in any position I have previously worked in. Worked closely with these and adhered to the standards while functioning as a CBRNE Coordinator during my Project Manager tour in South Korea. The Operations and Maintenance of the Fire Department First Responders and Auxiliary augmentees organic to the facility require annual training and updates to their PWS to ensure compliance to Base Commanders directives.

EDUCATION, CERTIFICATIONS, AND CLEARANCES

MBA, Healthcare Administration (2009)

American Sentinel University – Aurora, CO

BA, Liberal Arts (2005)

Charter Oak State College – New Britain, CT

DOD Secret Security Clearance (Active) Since 2020

Department of Defense

MILITARY SERVICE

Branch: US Navy

Service Dates: December 1995 – December 2006

Service Country: United States

Rank at Separation: E-5

Assignments:

Naval Hospital Great Lakes (1995-1998)

Served as a staff Hospital Corpsman working on the service school side of NTC, as General Duty Corpsman, STD Coordinator, and HIV Coordinator for all NTC service schools. Drew and processed over 10,000 HIV specimens during my tenure.

USS O'Brien DD-975 (1999-2002)

Performed duties as one of two shipboard medical personnel and as Work Center Supervisor involved with PMS and 3M. Completed three separate SRAs with 97 percent efficiency. Deployed to multiple endemic areas, including East Timor, Indonesia, Thailand, and Chennai, India. Worked with members onboard to develop and implement strategies against malaria and other potential pandemic diseases.

United States Naval Hospital (2003-2006)

Served as Fleet Liaison Coordinator/Civilian Mariner Healthcare Benefits Adjudicator for over 50 US Ship, Submarines, and USNS vessels. Worked closely with Tricare, Business Office, and members to ensure Insurance information was up to date in our EMR system and coordinated members’ care with the Senior Medical Officer onboard.

Awards and Decorations:

Navy Commendation Medal (1)

Navy-Marine Corps Achievement Medals (2)

SKILLS AND COMPETENCIES

EMR/EHR Training (10 years)

DoD/Military experience

Helpdesk support & ticketing

Medical records management

Program & project management

Project planning & administration

Specimen collection & processing

DOD EHR & EMR systems

Communication skills

System & software deployment

Hospital & nursing experience

DOD Remedy system

Emergency management

Microsoft Project

Microsoft Office (Outlook, Word, Excel, PowerPoint)

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