Audio Visual Preventive Maintenance

KEVIN G BROWN

* ******* ***** **., **. Peters, MO · 314-***-****

*************@*****.*** · www.linkedin.com/in/kevin-g-brown-71b7337

Highly skilled IT & AV professional with a background in system administration, network administration, audio visual, system engineering, and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex systems, including but not limited to Microsoft 10, Unix operating systems, servers, and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in AV or IT with a respected organization that values hard work, strategic thinking, and results.

EXPERIENCE

AUGUST 2024 – PRESENT

AV ENGINEER, TOP PROSPECT CONSULTING

Gather and document business requirements and use cases from customers

Design conference room technical solutions to meet customer needs using defined technology standards

Collaborate with Architecture & Engineering team as needed to develop and implement solutions for non-standard conferencing solutions

Install, maintain, and repair server hardware for Audio Video systems

Configure, test, maintain, monitor, troubleshoot, and decommission Cisco/Tandberg & MS Lync conferencing hardware & software

Perform preventive maintenance on audio-visual equipment

Perform analysis, diagnosis, and resolution of end user issues and problems, escalating issues internally or with support vendors when necessary

Troubleshoot all Audio/Video equipment problems, coordinating resolution efforts with outside vendors as appropriate

Communicate and document accurate status of work in progress and complete with manager, team members, and customers

Perform appearance and preventive maintenance visits to conference rooms (VC connections, wires, peripherals, speakers, etc.)

Manage vendor on assigned projects from obtaining quote to production readiness

Manage assets and maintain accurate records

Expertise in the area of Unified Communications and/or conferencing technologies

Ability to lift equipment (35-50lbs)

Expertise in Unified Communications and/or conferencing technologies

Ask me about my cabling experience

OCTOBER 2023 – JULY 2024

AV TECHNICHIAN, AV-PS

Set up and operation of large and small-scale audiovisual systems for live events while ensuring the utmost in client satisfaction

Responsible for accurate setup/ striking and efficient operation of, fast folds, projectors, laptops (MS & iMac), decimators, tripods, laptops, video editing devices

Provide excellent service and strive to exceed the expectations and needs of internal and external customers

Maintain a positive relationship with all clients through effective communication

Setup of analog and digital mixers

Setup of all HP, Brother, Zebra print devices and media

Setup of all wireless handheld, lapel microphones, and microphones connected through LXR

Understand company processes, follows procedures and completes systems entry and paperwork accurately

Interact with other staff and outside vendors for equipment

AUGUST 2022 – SEPTEMBER 2023

LEAD AUDIO VISUAL INTEGRATOR, HERMAN INTEGRATION SERVICES

Provided quality control on equipment and systems to make sure they are working properly by performing preventive maintenance

Extreme knowledge of Crestron and Extron products

Installed multitudes of Video walls for various clients

Extreme knowledge of Bi-amp products

Extreme knowledge of Sure microphone and Sennheiser microphone products

Installation of wall mounted TV display units and all computing devices behind them

Actively monitor/support business critical meetings/events and provide feedback to improve workflows

Performed department administrative duties, manage workflow

Provided technical assistance regarding the types of visual aids to be used and provides instruction on the equipment used

Provided engineering support to Video Conferencing equipment, performing daily checks, upgrading as planned, and providing logistical support for large meetings

Provided preventive maintenance support; completes inspections of, and maintains records for work completed with primary focus on AV related work orders

Managed and coordinated with 2 to 10 man crews for installation of AV systems.

SEPTEMBER 2021 – AUGUST 2022

SHIPPING AND DOCK SUPERVISOR, COMPREHENSIVE LOGISTICS

Obtained and processed product orders

Received, registered and distributed packages and letters within the company

Maintained the company stock supplies through scanning, organizing, cleaning, and cataloging items

Scheduled large shipments and plan logistics to ensure that there is sufficient storage space for incoming items

Ensured the staff on hand can manage all incoming shipments

Kept files of goods shipped and received

Prepared regular shipping and receiving reports for managers

Ran several Zebra print media devices & Repaired them as well

Handled issues arising in shipping or inventory handling

Resolved all disputes and computer glitches on my shift

SEPTEMBER 2020 – AUGUST 2021

AUDIO VISUAL LEAD TECHNICIAN, top PROSPECT CONSULTING

Provided quality control on equipment and systems to make sure they are working properly by performing preventive maintenance

Working knowledge of Crestron control programs, touch panels and digital signal processors

Responsible for performing routine maintenance check of AV gear at all Dallas locations

Performed routine system administration, maintenance and phone support on local or remote locations with no impact to the business

Performed routine maintenance and problem diagnosis for projectors, microphones, speakers, amplifiers, DSPs, and Displays up to 125”

Built, configured, and maintained server hardware including hyper-converged infrastructure solutions

Configured and supported Office 365 applications including Exchange Online, Teams, OneDrive, SharePoint, Azure, Active Directory, and ProPlus

Maintain Active Directory servers which included creating organizational units for different server environments and maintaining computer/user accounts

Provided engineering support for Video Conferencing equipment, performing daily checks, upgrading as planned, and providing logistical support for large meetings

Provided preventive maintenance support; completed inspections of, and maintained records for work completed with primary focus on AV related work orders

Performed fiber optic testing, including optical spectrum analysis and comprehensive diagnostic assessments

Installed multiple line and single line fiber optic wires for residential and commercial projects

Tech 3 level position capable of doing site surveys, develop job plans, and act as site supervisor

AUGUST 2012 – FEBRUARY 2021

LEAD AUDIO VISUAL ENGINEER AND SENIOR SYSTEM ADMINISTRATOR, The midi room (Mo)

Developed and began implementation for Division Active Directory infrastructure

Consolidated Active Directory infrastructure to better suit organizational needs

Designed and implemented Disaster Recovery Plan for OSI SharePoint environment

Performed troubleshooting and provided Solutions/workaround for all SharePoint related issues

Maintained system stability, performance monitoring security, and storage capacity requirements for SharePoint and other Web based applications

Setup and managed system backups and restoration

Specialized in VMware ESX, ESXi, and VSphere 4 5 environments with vCenter Management, VMware View 4.5 5.1, VMware Vapps, Consolidated Backup, DRS, and HA

Excellent experience and knowledge with designing, installing, and implementing VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, VMware converter, VM Backup products and other products for virtualization

Implemented Hyper-V to consolidate server hardware and simplify management while also increasing reliability and performance

Extensive expertise in Microsoft Server 2003, 2008, 2008R2, 2010, 2011

Expertise in installing, configuring, and troubleshooting on Windows NT/Windows 2000, 2003, 2008, and 2012 servers using enterprise standards

Expertise in Windows 2003/2008/2012 Active directory server administration

Excellent troubleshooting skills both in software and hardware in windows environment

Performed systems/software administration, backup/recovery monitoring, problem resolution, and change management

Managed applications and services on premises and on hosted platforms

Researched, recommended and implemented relevant technologies to streamline day to day operations

Configured and maintained other 3rd party desktop applications, including accounting and timekeeping software

Supported and installed Microsoft desktop operating systems (Windows 10) and applications (Outlook, Office, SQL, MYSQL etc.)

Configured and maintained multiple SQL servers and databases, increasing performance over previous instillations and automating maintenance

Administered and troubleshooted Citrix Cloud Virtual Apps and Desktops (XenApp) environment

JUNE 2008-JUNE 2012

LEVEL 3 SYBASE SUPPORT ENGINEER, (scott airforce base, il)

Utilized UNIX utilities to isolate and resolve server performance, minor network, and client access issues.

Regulated LAN/WAN network operations, Monitored and maintained network security/stability of servers and clients troubleshot and resolved all hardware/software issues

Designed, installed, and maintained various system upgrades including Windows 2008 R2, MS SQL 2008 R2 and Exchange 2010

Supported a large infrastructure of Sun Enterprise-class servers running Solaris, providing corporate IS infrastructure

Administered 78 Active Directory domains and related services supporting 150K users and 98 clients

Developed scripts and management jobs for SQL and Sybase database administration

Installed and troubleshot TCP/IP based Networks in heterogeneous operating system

Setup and maintained VMWare instances at our server replicating point of location.

Oversaw and applied appropriate operating system patches and upgrades in accordance with Oracle service bulletins to maintain system integrity.

Lead a project to design and build a new Microsoft SQL Server 2008 farm for both production and development use

Supported heterogeneous TCP/IP networked servers utilizing various UNIX/Windows/Linux operating systems

Performed Network integration, Network Design, LAN/WAN management, as well as TCP/IP

Applied new virus definitions weekly to workstations and servers to keep the devices safe against worms, viruses, Trojan horses, and other uninvited programs.

Utilized oral and written communication skills to relay highly technical information to both technical and non-technical personnel.

Installed Microsoft 2008 server in support of three Hyper-V virtual servers (Development, Testing and Production)

Installed and configured Hyper-V 2012 and System Center Virtual Machine Manager 2012 providing self-service to developers

Managed Hyper-V environment with Hyper-V manager and System Center Virtual Machine Manager (SCVMM)

Maintained close liaison with the GATES users and serve as the user advocate to the GATES PMO, GATES SMO, and GATES developers.

Coordinated and conducted installation and removal of AMC GATES/Remote GATES (RGATES / DGATES). This includes, but not limited to, running hours of XP Command Shell script in Sybase (through MS Server 2008) and SUN Solaris X-term environment.

Created a Trouble Ticket log and internal process to ensure all GATES related problems, to include AIT Server issues, are tracked and fixed in a timely fashion

Provided technical assistance for setup for all Passenger Kiosks in the field, Flight Information Display Systems, Printers, Tag Burners, HHTs, Rack servers and portable ruggedized servers (DGATES).

Provided database administration (DBA) support for Sybase Adaptive Server Enterprise (ASE) and Replication Server support for UNIX, NT, and Sun Solaris platforms

Provided system administration functions on Microsoft Exchange 2010 using Exchange Management Console in a clustered environment utilizing Exchange Database Access Groups

FEBRUARY 2008-JUNE 2008

LEAD FIELD SERVICE ENGINEER, Laclede gas co.

Served as Lead Support field tech in a pool of 10 for construction workers in the Gas Company.

Acted as liaison between Management & construction foremen.

Gathered data from real life scenarios to incorporate into Viryanet system. This includes, but not limited to, site measurements, calculations, material input and problematic bugs to fix for the next release & user literacy.

Ran all management and staff meetings and assumed Lead position because of my initiative and passion for seeking results.

JANUARY 2005-FEBRUARY 2008

SYSTEMS ADMINISTRATOR, IBM - pomeroy

Executed basic functions such as System Administration, debugging/software troubleshooting, information assurance scanning, software installation/testing, and software/hardware upgrades

Added Windows 2000/2003 servers and Windows 2000/XP desktops to the domain through Active Director (AD)

performed cross platform audits of Active Directory (AD) objects and user permissions

Developed organizational units in Active Directory and managed user security with group policies

Created and maintained email addresses and distribution lists in MS Exchange

Established consistency with remote access by delivering new site-to site remote VPN solution utilizing Cisco ASA firewalls

Performed hardening of firewalls, Linux and Windows servers as well as implementing a new VPN solution for employees

Conducted enterprise disaster recovery using IBM TSM and maintained a remote secondary backup trading floor facility

Completed Installation & Setup of IBM x-Series rack-mounted servers/raised floor room

Experience creating, moving MS SQL content databases: Setup permissions, backup, restore and fine-tuned as needed

Provided systems administration support for Unix systems including server/workstation upgrades, backup/disaster recovery monitoring, user account setup and security administration

Performed daily Unix system administration to support Research and Development Center production and development servers

Maintained contact with Citrix to ensure best practices are followed and for notification of any updates or critical patches/vulnerabilities

Leveraged Citrix Application Firewall for compliance and application security on external NetScalers

Implemented remote access solution using Citrix MetaFrame Server

Migrated stand-a-lone legacy Windows2008 servers, consolidations Enterprise level VMWARE cluster

Worked with Hyper-V systems on daily basis utilizing HP and Dell SAN technologies with Dell NX3100 and Dell R610 and servers

EDUCATION

2016-2019, (BS)

MANAGEMENT INFORMATION SYSTEMS/BUSINESS & STATISTICAL ECONOMICS, University of missouri Saint Louis

2003-2005 (AAS)

WINDOWS NETWORK ADMINISTRATION, MCP, MCSA, MCSE, COMPTIA NETWORK+

sanford brown college

SKILLS

Expert in installing, troubleshooting, operating, testing, Q&A, planning, & configuring mainframe, Windows 7 - 11, Unix, & Mainframe systems and technologies

Excellent interpersonal communication skills; capable of explaining simple procedures in writing or verbally; exceptional phone skills

Expert in Hardware, Windows, Unix, Active Directory, Troubleshooting, System Administration, SAN, LAN, DHCP, MySQL, SCCM, DNS, VPN, Hyper-V, RDP, SharePoint Setup, Technical Support, Virtual Machines, Disaster Recovery, Help Desk Support, Azure, Access Points, VMware, Teams, OneDrive, TCP/IP, Citrix, Backup, SQL, RAID, Critical thinking skills

CERTIFICATIONS

CompTIA’s Security +

CompTIA’s Network +

CompTIA’s A+

Cisco’s CCNA

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

OSHA 30

MILITARY

1990-2003

AMPHIBIOUS CONSTRUCTION BATTALION, united states navy

Proudly served as Engineer on small boat unit (SBU-13), (SBU-11), and Side Loadable Warping Tugs in Special Services both Active & Reserve

Earned various awards for excellent service & an Honorable Discharge

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