Frank Butterworth
Clermont, FL ***** • 407-***-**** • *************@*****.***
Professional Summary:
Proven ability to conduct thorough audits, implement effective internal controls, and drive process improvements. Possessing a deep understanding of retail and hospitality operations, I excel in enhancing loss prevention, optimizing inventory management, and ensuring compliance with industry regulations and brand standards. I am also a big believer in inspiring employees which are the heart and soul of any successful store, hotel or business. Skills:
^ Various Property Systems ^ Inspection / Auditing
^ Sales / Marketing ^ Operational Functions
^ Human Resources / Payroll ^ Budget / Inventory Control
^ Excel / Word / PowerPoint ^ Purchasing
Work History: Hotel Hospitality:
Regional Operations Manager, Merchant Hotels, LLC – Orlando, FL 2019 2024
Oversaw three hotels in Illinois and Ohio (IHG, Choice and Radisson brands)
Supported all GMs on financial reports, human resources, safety guidelines and the ordering of operating supplies which increased profits of all properties General Manager Days Inn & Suites Coakley Williams Hotels – Clermont, FL 01/2016 to 01/2019
Managed a 120 room Days Inn & Suites Hotel and staff of 15 employees
Controlled all operating, human resources and sales efforts
Increased revenue by $438,000 in the first 12 months Director of Sales/Operations/Assistant GM Clarion Inn & Suites – Orlando, FL 01/2011 to 01/2016
Managed total renovation from Days Inn to Clarion flag for 150 rooms
Increased revenue by 1.5 million in the first 3 years
Responsible for all Internet marketing, rate management and group sales Administrative Coordinator Celebration Suites Kissimmee, FL 2006 2010
Admin Assistant to the Director of Sales & Marketing for 600 suites, as well as the Company’s CEO
Oversaw all Internet marketing and rate management to increase market share
Promoted and booked all group markets and assisted in the data entry and coordination of Guests Group Sales Manager, Suites at Old Town – Kissimmee, FL 2003 2006
Managed all SMERF markets to increase sales, year over year, by $200,000
Initiated revenue management meetings on a daily and weekly basis
Created financial spreadsheets to report productivity to top management Director of Reservations Suites at Old Town – Kissimmee, FL 1997 2002
Managed call center with 20 reservationists selling 3 branded hotels (1125 rooms)
Nominated ʹManager of the Yearʹ for 2000
Initiated revenue management meetings on a daily and weekly basis
Assisted Regional Director with yearly sales and marketing plans for three hotels Work History Retail:
Regional Financial Analyst / Auditor Burdines / Jordan Marsh Miami, FL 1994 1997
Planned and executed comprehensive audits of 45 retail stores within the state of FL
Assessed compliance with company policies, procedures, and internal controls
Identified and analyzed loss prevention issues
Developed and implemented loss prevention initiatives, as well as trained store personnel
Collaborated with store management to reduce shrink and improve profitability Inventory Control / Receiving Manager – Jordan Marsh – Miami, FL – 1991 1993
Accurately and efficiently received and processed incoming merchandise
Verified quantities, conditions, and order accuracy against purchase orders
Prepared and processed receiving documentation
Maintained accurate inventory records and conducted regular cycle counts
Identified and resolved inventory discrepancies
Implemented inventory control procedures and policies
Analyzed inventory levels to optimize stock levels Traffic Manager / Expeditor Manager – Jordan Marsh Distribution Center – Miami, FL 1987 – 1990
Managed Traffic office and oversaw accounts payable functions and auditing of freight bills
Negotiated freight rates and carrier contracts
Coordinated with buyers in reference to shipments received with no approvals / purchase orders
Resolved transportation related issues and discrepancies
Ensured compliance with transportation regulations and industry standards FSU Internship / Department Manager Jordan Marsh – Miami FL – 1985 1986
Gained firsthand experience in customer service, product knowledge, and sales techniques
Learned about store operations, including inventory control, receiving, and loss prevention Education:
Bachelor of Arts in Retail: Florida State University Tallahassee, Florida 1985 Associate of Arts: Tallahassee Community College Tallahassee, Florida 1981