Accounts Payable Customer Service

PROFESSIONAL OBJECTIVE

To contribute my academic knowledge, customer-focused skills, and leadership capabilities to an organization that values customer satisfaction and operational efficiency. I am committed to exceeding expectations and delivering exceptional results alongside a dedicated team.

EDUCATION

University of Technology, Jamaica

Bachelor’s Degree in Business Administration

Major: Finance Minor: Human Resource Management

2007 - 2009

Brown’s Town Community College

Pre-University Business Administration

2005 - 2007

Ocho Rios High School

Seven Caribbean Examination Council (CXC) / O’Levels

2000 - 2005

PROFESSIONAL EXPERIENCE

JN Bank

Client Relations Officer

March 2018 – October 2024

Build and maintain strong relationships with clients, ensuring satisfaction and addressing concerns.

Collaborate with cross-functional teams to enhance customer experience and promote retention.

IGL Limited, St. Ann’s Bay

Plant Supervisor

April 2017 – January 2018

Supervised plant operations, ensuring efficient workflow and adherence to safety standards.

IGL Limited, St. Ann’s Bay

Jr. Plant Supervisor

July 2016 – April 2017

Assisted in overseeing daily operations, supporting team productivity, and maintaining plant protocols.

Access Financial Services Limited

Business Loan Officer

January 2012 – June 2016

Managed loan applications, maintained client portfolios, and achieved top performance metrics.

Client Services Representative

September 2009 – January 2012

Provided exceptional customer service and handled financial inquiries.

National Water Commission

Assistant Accounts Payable Representative

July 2008 – August 2008

Assisted with financial operations and processed accounts payable documentation.

PROFESSIONAL SKILLS

Customer Relations & Client Management

Effective Communication (Verbal & Written)

Strong Organizational & Multitasking Abilities

Decision-Making & Problem-Solving

Accounting Knowledge

Microsoft Office Suite Proficiency

Loan Management Systems

Team Leadership & Collaboration

ACHIEVEMENTS

Certificate in Supervisory Management, University of the West Indies (July 2020)

Top Performing Business Loan Officer – Access Financial Services Limited (November 2015)

Diploma in Training and Discipleship & Ministry, Jamaica Baptist Union (2012 - 2014)

Customer Service Training Certificate – People Empowered for Performance Program

COMMUNITY INVOLVEMENT

Assistant Treasurer – St. Ann’s Bay Baptist Church (2018 - Present)

Youth President – St. Ann Baptist Youth Department (S.A.B.Y.D) (Present)

Former Member – University of Technology, Jamaica, University & College Christian Fellowship (UCCF) (2007 - 2009)

Former Member – University of Technology, Jamaica, Finance Students Association (FSA) (2008 - 2009)

Contact this candidate