Administrative Assistant Executive

Yvette Medina

#* *** ******, ***** ****, Belize City *501-***-**** * **************@*****.***

SUMMARY

Highly organized and detail-oriented with more than 6 years experience. I go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength. Committed to deliver quality results with little supervision.

HIGHLIGHTS

Professional phone etiquette

Excellent communication skills

Flexible

Articulate and well-spoken

Customer service-oriented

Works well under pressure

Filing and data archiving

Friendly with a professional demeanor

PROFESSIONAL EXPERIENCE

Concierge/Sales Administrative Assistant

Radisson Fort George Hotel & Marina

August 2006 – November 2014

Answering phone

Answering and responding to email in a timely manner

Assist Guest in clerical needs such as printing, scanning, typing of documents

Give proper information to guest; flight information, booking of international and domestic flights, shuttle transportation, booking of tours, booking of hotels in different parts of the country, proper information on sightseeing and making their trips a memorable one.

Maintain good communication between departments

Manage the overall operation of drivers and schedule them to assist on tours, airport transportation and assist hotel departments on purchasing of good.

Assist customers in enrolling to fitness Center

Create IDS for Gym attendants

Assist the Sales Department with events signage

Make proper postings of daily sales

Make proper Cashier end of day sales

Generate monthly sales reports for the Business Center

Manage the Radisson Diamond Rewards Program: enrolling of members, distribution of points; generating monthly reports, distribution of certificates or vouchers to members.

Work directly under the supervision of the Sales Executive Assistant when schedule to work as Sale Assistant. Create Birthday cards for customers and in-house guest

Creating of event flyer and hotel calendar of events

Updating of Radisson Diamond Rewards website

Create newsletter for Radisson Diamond Rewards customers

Manage the VIK Club

Prepare events for the VIK Club; ( Easter, Summer Report Card Program, Halloween and Christmas Parties)

SALES ADMINISTRATIVE SECRETARY

Radisson Fort George Hotel & Marina

November 2014 – September 2017

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail

Greeting of customer

Planned and coordinated logistics and materials for sales mangers and customers meetings

Assist the hotels’ departments

Maintain proper filing system

Ordering and distribution of office supplies

Helped distribute employee notices, copies, print outs and mail around the office and hotel

Updating of Sales and Banqueting collaterals

Assist the Food and Beverage outlets producing labels, flyer etc.

Update all Hotel Collateral such as brochures, fact sheets etc.

Update all Hotels Collateral to standard

Maintenance of Radisson Diamond Rewards website

Supervise the Business Center Staff and do weekly schedule

Maintain the In - Room Channel

Create international ads through hotels website

Update and creating flyer for digital display

Create weekly newspaper ads

Create monthly postcards to Top Travel Agent, label correctly and mail out

Create monthly staff birthday cards and maintain a proper database

Maintain proper database for all donation

Assist Sales and Marketing Director with Yearly Marketing Plan Budget

Assist All Sales Manager in coordination of events; creating menus, labels and signs

Update contracts for Wholesalers, Local Corporate, Embassies and Government Rates

Assist in coordinating all materials for yearly Customer Appreciation Cocktail

Create Database for Customers Pool Pass

Updating of Customers database for the distribution of end of year gift items

Coordinate the Radisson VIK Club events; ( Easter party, Summer Report Card Program, Halloween and Christmas parties.

Administrative Assistant/Purchasing

Hofius Ltd.

January 2018 – Present

Answer Directly to General Manager

Answering calls while recording accurate messages.

Open and properly distributed incoming mail from customers etc

Provide estimates to customer

Maintain proper filing system

Making order for the company with vendors

Tracking of shipments

Receiving invoice from vendors

Liaise with broker for incoming and outgoing shipment

Purchasing for Housewares Department

Checking that all orders place have been received

Compiling of Invoices

Liaising with Custom broker on shipment dates

Checking that shipment invoice coincide with order

Checking that order has been priced accordingly

Claiming for shortage or damaged items

Updating and posting on Company’s Facebook page

EDUCATION

San Francisco RC School, Orange Walk District

Primary Education

June -1987

Orange Walk Technical High School

High School – Business

June – 1991

Muffles Junior Classes

Part-time Night Classes

August 2004- 2005

OTHER SKILLS

Computer literate

Bilingual- Spanish and English

AWARDS

Radisson Rising Star of the month

Team Player of the Year

REFERENCE

Professional – Ms Patricia Lamb -607- 2044

Personal – Deborah Ordonez – 600-1410

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