Make A Difference
Resume:
Deanna Chandler
Jacksonville,Fl 32210
****************@*****.***
Professional Skills:
●Conducts and compiles personal and professional background investigations for government background checks
●Writes reports after interviewing the parties included in a background check
●Current Top-Secret Clearance
●Extensive experience working directly with diverse groups of clients and co-workers in many different settings
● Interviewed clients, gathered information from diverse sources, evaluated the information against the client's needs and outside requirements.
● Provided recommendations and suggestions to clients, supervisors, and third parties (as appropriate) based on information gathered and restrictions provided and current regulations.
● Directly monitored relevant situations as they developed.
●Provided feedback and suggestions as required and maintained files and relevant documents.
●Investigated problems, reported the condition and its potential causes, and followed up on clients.
●Experience preparing and reviewing case files and made recommendations to the circuit court and case workers.
● Worked in community agencies (CASA, CPC) in a human service setting to accomplish collaborative and individual responsibilities.
● Provided counseling to human services clients on an ongoing basis (Child Abuse Prevention FL).
● Familiar with human services clients using appropriate techniques or treatment modalities and making referrals to service/program providers and to management for review (CPC).
● Experienced with gathering information, creating and presenting reports in all previous employment and Virginia Wesleyan University.
● Demonstrated experience keying pertinent information into an automated record system at US Airways and Epping.
Education:
●Bachelor of Science / Criminal Justice – Virginia Wesleyan University
●Model UN, 2018
●Court Appointed Special Advocate (CASA), Virginia Beach – Certification/Swearing-in April 2016
●Associate of Science / Office Administration – Completed May 2009
Florida Community College, Jacksonville, FL
G.P.A. 3.5/4.0; Attendance 100%
●Technical Training Certificate/ Travel Agent – Graduated 2000
Recording Academy of VA, Norfolk, VA
Employment Skills:
●Extensive experience in providing service to customers, both in person and by telephone, in the hospitality and transportation industries
●Developed ability to work in a fast-paced atmosphere
●Maintained excellent customer relations and developed customer rapport
●Diplomatically resolved customers complaints on as-needed basis
●Ability to follow instructions well and make decisions with no supervision
●Effectively developed telephone communication skills
●Works well with others and independently
●Strong, timely and precise organizational skills and multi-tasking abilities
●Strong critical and creative thinking and analytical skills
●Strong written and oral communication skills;
●Strong ability to work independently, with minimal supervision, and multitask in a high volume, fast-pace work environment
●Strong ability to also have a flexible, team-oriented approach to work
●Excellent ability to build and maintain strong working relationships with colleagues
Employment:
Travel Advisor, Trips in the Village, Jacksonville, FL Nov 2023 to present
CACI, Jacksonville, FL
●Office Management Specialist, Intellibridge. McClean, VA Feb 2020 to 2021
●Background Investigator, ACI Federal, Fredericksburg, VA June 2019- Feb 2020
●Receptionist, Epping Forest Yacht and Country Club, Jacksonville, FL Aug 2015 – Nov 2015
●Receptionist, Union Mission, Virginia Beach, VA Jul 2014 – Nov 2014
●VOLUNTEER, Crisis Pregnancy Center (CPC), Chesapeake, VA Apr 2014 – Nov 2014
●Gate Agent, US Airways, Jacksonville, FL Jul 2012 – Feb 2013
●Travel Agent / Outside Sales, Trips in the Village, Jacksonville, FL Oct 2002 – Jul 2012
●Office Manager, Rowell Hardware (Commercial/Industrial Doors), Jacksonville, FLOct 2003 – Oct 2004
●Reservations Agent, FUN TOURS, Inc., Norfolk, VA Oct 2000 – Mar 2001
●VOLUNTEER, Child Abuse Prevention FL, Pensacola, FL Sep 1986 – Feb 1988
Other Professional Skills:
●Microsoft Office
●Microsoft Windows
●Word Perfect
●Power Point
●Filing/Editing
●Typing
●Office Procedures
●Telephone Skills
Contact this candidate