Customer Service Accounts Receivable
Resume:
Raenessa Marrero
Carlisle, PA *****
**********@*****.***
Results-driven collections professional with a proven track record in account management and debt recovery. Highly skilled in investigating delinquent accounts, communicating with customers and vendors, and implementing effective collection strategies. Demonstrated expertise in maintaining accurate records, negotiating settlements, and optimizing cash flow. Committed to driving financial success for organizations through efficient collections processes. Work Experience
Senior Collections Coordinator
Ahold Delhaize - Carlisle, PA
October 2022 to June 2023
Conduct in-depth investigations into delinquent accounts, obtaining accurate contact information for customers and vendors.
Utilize effective communication channels such as email and cold calling to facilitate prompt payment and resolve outstanding issues.
Prepare and distribute statements and invoices, meticulously tracking account activities. Collaborate closely with Accounts Payable departments to address customer and vendor concerns and ensure timely resolution.
Collections Associate
Marathon Energy, LLC - Queens, NY
March 2022 to June 2022
Maintained detailed records and diligently pursued past due payments, consistently meeting or exceeding targets.
Engaged consumers through phone and email communication, negotiating payment arrangements and resolving outstanding balances.
Processed payments and proactively managed credit limits on accounts to minimize risk and enhance cash flow.
Manager Collections Specialist
Interstate Fire & Safety Equipment Company, Inc. - Harrison, NY August 2021 to May 2022
Applied payments, negotiated settlements, and established payment plans to optimize debt recovery. Conducted targeted cold calling campaigns, utilizing persuasive techniques to collect outstanding debts. Conducted thorough account reconciliations and efficiently managed aging reports. AR Accountant
Baldor Specialty Foods - Bronx, NY
May 2019 to March 2020
Assumed responsibility for accounts receivable functions, ensuring prompt follow-up on customer accounts and accurate financial records.
Applied payments accurately, printed invoices and account statements, and implemented effective credit control measures.
Collaborated with cross-functional teams to address account holds and credit limit adjustments, ensuring smooth operations.
Debt Collector/Customer Service
Retrieval master’s Creditors Bureau - Elmsford, NY October 2015 to March 2019
Delivered exceptional customer service while efficiently collecting debts, maintaining a positive customer experience.
Handled a high volume of incoming and outgoing calls, averaging 100-150 calls per day. Effectively communicated information regarding both medical and non-medical debts. Education
Bachelor's degree in information technology
Marist College
September 2004 to June 2008
Skills
• Microsoft Office Suite (Excel, Word, PowerPoint) Call Center Operations
Collections Techniques
Accounts Receivable Management
Account Reconciliation
Cash Application
QuickBooks
Strong Communication Skills
Time Management
Fluent in Spanish
• Cold calling
• Account management
• Customer service
• Accounts receivable
• Accounting
• IT
• Balance sheet reconciliation
• SAP
• Account reconciliation
• General ledger accounting
• ERP systems
• Oracle
• Salesforce
• HIPAA
• Medical terminology
• Negotiation
• Supervising experience
• Computer science
• SAP ERP
• Analysis skills
• CRM software
• General ledger reconciliation
• QuickBooks
• Leadership
• Typing
• Sales
Certifications and Licenses
Driver's License
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