Human Resources Manager
Resume:
Billie-Jo Page
******-****@***.***
**** ******* ******. *********, ** 27522
Experience HR Professional responsible for overseeing all aspects of the HR function within the company. In my roles I played a crucial part in developing, implementing, and maintaining HR systems, policies/procedures, managing employee relations, instituting performance management and succession planning, training, and development, and ensuring legal compliance. Working in an HRBP function that aligns with the company's goals and values in partnership with senior leadership.
Experience
Lead HR Supervisor
Kinetics Systems, Inc Jan 2024 - Present Durham, North Carolina
• Administers and coordinates human resources programs such as onboarding/offboarding, compensation and benefits, employee relations, unemployment, EEO, ADA, and Worker’s Compensation.
• Develop new HR policies and procedures that meet internal requirements and align with our company’s mission and values
• Serve as an advisor to other staff members regarding internal HR policies and relevant external regulations (OSHA, ADA, EOOC, FLSA, etc.)
• Manages and resolves complex employee relations issues such as employee complaints, harassment allegations and civil rights complaints, and evaluating employee relations and human resources policies, programs, and practices.
• Evaluates the effectiveness of the organization’s training programs and recommends areas of improvement.
• Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises. Conducting internal disciplinary and grievance formal investigations and communicating outcomes.
• Prepares and improves HR systems, policies, and processes for continuous organizational growth
• Organizes HR team workflow and ensure that employees understand their duties or delegated tasks, development plans, disciplinary, and employee relations for team.
• Conducts Talent Review and Succession Planning, and Performance Appraisals companywide for career growth and organizational goal attainment.
• Conducts new hire employee orientations, apprises employees of benefit options, and accurately completes requisite paperwork for new staff members.
Sr. Team Admin/ HR Generalist
Galvani Bioelectronics (part of GSK) Jun 2017 - Sep 2023 Durham, North Carolina
• Fostered forward-thinking HR policy, ways of working, procedure guidance, Finance and Admin support to the Executive team, Board of Directors & Chairman.
• Directed Finance activities, invoice reconciliation, AP & AR, Purchase Orders, budgeting across US and UK, with interaction with multiple vendors, HCP, and HCO.
• Facilitated the recruitment and staffing of qualified job applicants for open positions; collaborated with departmental managers to understand needs, skills and competencies required for job descriptions and recruitment strategies.
• Implemented new hire orientation and development across all functional areas of the organization.
• Performed routine tasks required to administer and execute HR programs including but not limited to compensation, benefits, leave of absence; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Managed employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff in HR functional COEs.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Orchestrated employee engagement, development, and resiliency to promote company expectations for growth, reward/recognition, and development. Promoted Diversity, Equity, and Inclusion within the company.
Human Resources Generalist
GlaxoSmithKline Nov 2013 - Jun 2017 Durham North Carolina
• Aligned to provide direct support to HR and VP of HR, while partnering with senior leadership to establish and develop HR policies, process improvements, and other initiatives. Provided tier 2 HR Operations transactional and HR process support across all business units.
• Supported HR Operations during restructure activities by providing reports, validating data, requesting severance packages, initiating outplacement and handling collection of employee vacation payout.
• Interfaced with TALX (Equifax), managers, employees, I-9 employment verifications; researching complex immigration situations and guiding stakeholders until resolved. SME with demonstrated experience in Globa Mobility and relocation.
• Processed complex Workday transactions, unique cases, projects, restructures, operational reporting/audits, annual performance
& review collaborating with compensation services, recruitment requests, exit interviews, I9s, other sensitive projects.
• Acts as an internal subject matter expert on GSK transactions/processes and manages escalated issues with HR Functional leads. SME for Restructures, Leave/time and attendance, International Transfers/Assignments, Benefits, Salary Review and Bonus, and HR Systems trainer. SOX, TRACS (HCP/HCO related) and HRO audits.
• Led and supervised HR Reps aligned on high level Mergers and Acquisitions projects. Consulting with GSK HR Managers, compensation, and payroll teams for appointment and selections processing, compensation packages, transfer/offer letters, etc.
• Extensive knowledge and experience in interpreting, analyzing, and advising on human resources policies, procedures, State and Federal laws, standards, or regulations.
• HR Business Center lead for Engagement, Development and Resiliency to promote company expectations for growth and development.
HR Services Representative at GlaxoSmithKline (contract) Adecco Staffing, USA May 2013 - Nov 2013 RTP, North Carolina
• Maintained and conducted changes to employee HR records for Payroll/Compensation Changes, Time, and attendance, Performance appraisal, Benefits administration, Recruiting/Onboarding, I-9 compliance/background checks, Unemployment claims, Progressive Discipline and Terminations.
• Collaborated with HR Managers, Managers, Compensation, Benefits, Recruitment, payroll, etc. to resolve issues and provide guidance to employees.
• HR Services trainer for new hires to prepare reps with accurate and comprehensive knowledge transfer.
• Evaluated Hub Metrics for On-time, right first-time metrics as related to our SLA and value driver.
• Member of Service Alignment Team to create new Guiding Principles,’ SOP’s, and HUB Ways of Working to outline team roles and responsibilities and to ensure better functionality within HR Service center.
• Ability to understand root cause of issues and effectively problem solve, ability to think creatively with a can-do attitude.
• Member of the Engagement/Collaboration Team for the Business Service Center at GSK
HR Generalist/Contingent Workforce Consultant at Cisco Systems, Inc (contract) TEKsystems, Inc Sep 2010 - Jan 2013 RTP, North Carolina
• Executed HR Services for Contingent and Employee Workforce in US, China and India consisting of 1100+ individuals.
• Ability to research and analyze information, make recommendations consistent with standards, practices, policies, procedures, regulation, or government law. Direct staff and advised on EEO, Visas, Ethics, FMLA, PTO, LOA, etc.
• Coordinated and Identified staff vacancies, completed the onboarding process by obtaining management approvals, run rates/costs, and project information for headcount.
• Maintained employment records related to events such as hiring (I-9/background), terminations, transfers, etc., Consulted with I-9 vendor and country specific resources for visas and visa travel letters.
• Talent Management- Certification Renewal Deadlines and new certification options.
• Maintained internal processes, documents, files, and audit data in Electronic Repository for reporting/audits.
HR Generalist at Cisco Systems (Contract)
Manpower Group Oct 2008 - May 2009 RTP, North Carolina
Education
Keller Graduate School of Management
Master of Human Resources Management, Concentration in International Business 2009 - 2011 GPA 3.91
Activities and societies: Graduated with Honors and Distinction. Magna Cum Laude
DeVry Institute of Technology
Bachelor's of Technical Management, Concentration in Human Resource Management 2007 - 2009 GPA 3.75
Activities and societies: Graduated with Honors & Distinction. Magna Cum Laude
University of Maine at Augusta
Associates of Science, Business Administration and Management, Minor in Accounting 2001 - 2007 GPA 3.21
Activities and societies: Graduated Cum Laude
Memberships
Society of Human Resources Management (SHRM)
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