Fleet Support Specialist

Phone 309-***-**** E-mail ************@*****.*** http://www.linkedin.com/in/tanya- lacey

EXPERIENCE

Fleet Coordinator/Analyst 10/18/2021 to present. 40 hours a week

Cox Automotive Mobility Fleet Services, 526 J Clyde Morris Blvd, Newport News, VA 23602 Supervisor: Scott Minetree, cell: 757-***-****

Responsible for documenting, overseeing and coordinating customer vehicles through the Fleet Services program. Schedules, monitors and communicates all activities related to the receipt, assignment,

inspection, servicing and related billing charges for these vehicles, verifies required information and paperwork, and performs appropriate data entry.

Perform various clerical and administrative duties relating to Fleet Services program fulfillment.

Maintain vehicle files, verification of receipt and assignment, records of the completion of work, and other required information.

Create and maintain service and billing files for Fleet Services fees related to vehicles.

Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.

Analyze and manage customer vehicle throughput via daily report/query capabilities.

Work with Fleet Services Manager to achieve customer’s expectations of department deliverables through

proactive communications.

Work with department Manager to establish and maintain deep service relationships with customers.

Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation.

Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

Enter all pertinent information into the fleet asset maintenance system and approved work requested by customer.

Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.

Communicate and schedule repairs/enhancements with Fleet Services

management and location Technicians.

Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met.

Review completed work ensuring customer quality standards are achieved and/or exceeded.

May follow up with customer to confirm completion and satisfaction.

May be required to operate company or customer vehicles.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Phone 309-***-**** E-mail ************@*****.*** http://www.linkedin.com/in/tanya-lacey

Office Manager/Administrator 2020-06 – 2021-10. 40 hours a week

Weymouth Funeral Home, 12746 Nettles Dr, Newport News, Virginia

Supervisor: Veronica Weymouth, cell: 757-***-****.

Performed all administrative functions exemplifying proficiency in customer service with internal and external stakeholders, primary point of contact for all phone, mail, virtual inquiries according to organizational standards and procedures.

Coordinate office activities and operations to maximum efficiency whilst keeping in line with compliance procedures. Supervising administrative staff and dividing responsibilities to ensure smooth operations.

Monitored and maintained all funeral home office equipment, service material supplies and office supply inventory levels, prepared requisitions for materials, supplies, and services.

Managed and maintained all compliance required for documentation for filing of death certificates and cremation certificates. Liaising with the required Medical Doctor or facility to ensure certificates were completed on time in accordance with law.

Designed and published all service materials required for services as requested by customer.

Liaised with Arlington National Cemetery and local National Cemetery’s for burials of veterans, ensuring all

required legal documentation was within compliance.

Maintained and designed social media site.

Operations Coordinator 2019-05 -2020-06. 40 hours a week

AppleOne, 11820 Fountain Way, Ste 300, Newport News, Virginia

Supervisor: Saundra Johnson, Cell:301-***-****

Optimized recruiting process through automation by monitoring candidate testing this stream lined pipeline of candidates, filtering up to 6 candidates daily for 4 Account Executives, managing up to 15 clients according to specific needs of clients' needs, utilizing features of applicant tracking system, ensuring all information was gathered according to compliance standards.

Performed all administrative functions exemplifying proficiency in customer service with internal and external stakeholders, primary point of contact for all phone, mail, virtual inquiries according to organizational standards and procedures.

Monitored and maintained all unit equipment and office supply inventory levels, prepared requisitions for materials, supplies, and services.

Managed payroll for over 100 employees, collecting timecards weekly and compiling reports to go to corporate.

Scheduled appointments with staff for meetings.

Managed Candidate and client information in the database, ensuring compliance procedures were upheld to highest standard, assisted branch manager with branch reports for weekly accounting, drafting memos as required.

Front Office Administrator 2018-09 - 2019-04. 40 hours a week

Phone 309-***-**** E-mail ************@*****.*** http://www.linkedin.com/in/tanya- lacey

Calderone Abbott, 111 Bulifants Blvd, Suite B, Williamsburg, Virginia Supervisor: Christine Abbott, Cell:757-***-****

Supported the accounting team by maintaining tax documents through electronic filing and paper filing, coordinating, and overseeing billing.

Performed all administrative functions exemplifying proficiency in front office administration with clients, primary point of contact for all phone, mail, and in person inquiries.

Handling payments from clients and financial record of billing, compiling, and making bank deposits.

Maintained and replenished office supply inventory and equipment.

Handled billing, client relations, and filed all documentation physically and electronically.

Maintaining and coordinating firms' calendars and appointment scheduling for both partners of firm.

Provided clerical support to all company employees by copying, faxing, and filing documents, drafting memos and letters.

Received and routed business correspondence to correct departments and staff members.

Monitored and maintained all unit equipment and office supply inventory levels, initiated and prepared requisitions for materials, supplies.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, screening visitors, updating logs for incoming documents.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers

Administrative/Education Assistant

Rodef Sholom Temple, 401 City Center Blvd.

Newport News, Virginia

2016-09 - 2018-09 20 hours a week

Supervisor:Tess Goldblatt, Cell:757-***-****

Created and managed a WordPress website for the company; handled company’s online presence and social

media.

Supported Relocation Team with logistics, assisted with all temple contractors and vendors ensuring compliance to mutually agree upon terms of service; Organized and maintained contract inventory and databases.

Kept learning environments focused, inclusive and supportive at all times, participated in professional development opportunities and attended in-services and seminars.

PrEovdiduecdatlioognistical support for programs, meetings, and events, including room reservations, agenda preparation and calendar maintenance

March 2020 - Associates degree in Liberal Arts from Saint Leo University

Expected to graduate 2025 – bachelor’s degree in business administration: Management from Saint Leo University

British Qualifications: NVQ Level III Business & Administration RSA Stage II Typing & Audio Typing

Pitmans Advanced Typing (First Class Pass)

2016-01 – 03/08/2020

EDUCATION

Associates of Fine Arts in Communications Saint Leo University

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