Technical Support System Administrator
Resume:
Joe Stanko
Punta Gorda, FL 33983
*********@*****.***
KEY SKILLS
Microsoft Azure System Administrator/Exchange/Azure Active Directory/Intune/Office 365 Administration
Senior Executive deskside white glove C-Suite technical support at levels 1-3
Microsoft MCSE, MCSA, MCITP, Apple, Palo Alto, Citrix and CompTIA certified
CERTIFICATIONS
Microsoft
Azure
Microsoft Certified: Azure Administrator
Microsoft Certified: Identity and Access Administrator Associate (Azure Active Directory)
Microsoft Certified: Azure Fundamentals
Windows Server
Microsoft Certified Enterprise Administrator (MCITP): Windows Server 2012
Microsoft Certified Solutions Associate (MCSA): Windows Server 2008
Microsoft Certified Enterprise Administrator (MCITP): Windows Server 2008
Microsoft Certified Specialist (MCS): Server Virtualization with Hyper-V and System Center
Windows Operating Systems
Microsoft Certified Solutions Expert (MCSE): Desktop Infrastructure
Microsoft Certified Solutions Associate (MCSA): Windows 10
Microsoft Certified Solutions Associate (MCSA): Windows 8 (Charter)
Microsoft Certified Solutions Associate (MCSA): Windows 7
Microsoft Certified Enterprise Desktop Administrator (MCITP): Windows 7
Microsoft Certified Enterprise Desktop Support Technician (MCITP): Windows 7
Microsoft Certified Desktop Support Technician (MCDST): Windows XP Professional
Other Industry Certifications
Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
Apple Certified Support Professional (ACSP)
Apple Certified Associate - Mac Integration
Apple Certified Macintosh Technician (ACMT)
Citrix Certified Administrator: Citrix XenDesktop 5
Citrix Certified Administrator: Citrix XenApp 6
CompTIA Security+
CompTIA Network+
CompTIA A+
CompTIA IT Operations Specialist
EXPERIENCE
11/2023–Present: North Port Florida Police Department, System Administrator
ProPhoenix RMS/CAD/WDA/GPS installation and configuration
IT support for the department inclusive of computer hardware and software support
Getac and Dell laptop configuration
ProPhoenix RMS/CAD/WDA/GPS installation and configuration
Mikrotik and Watchguard configuration and vehicle installation
Active Directory administration
Email security via Microsoft Defender and Microsoft 365 Exchange Center
2/2018–11/2023: Eldridge, Azure System Administrator/Exchange Administrator, Senior Executive IT support
Microsoft Azure Administrator, inclusive of account creation, group and distribution list management via Azure Admin Center, Exchange, SSO Enterprise App deployment, calendar management via PowerShell, SharePoint administration
Lead technical support for the firm's New York City office providing concierge white glove support inclusive of C-Suite executives
Deploy firm iPhones configured with Microsoft Intune MDM
Configure and support Dell Windows 10 laptop and desktop computers utilizing Azure AD
Onboarding of new hires and offboarding departing employees in conjunction with Human Resources
Cisco Unified Call Manager telephony management
Manage and train IT team members
Home IT assistance for firm leadership
2/2017–2/2018: DXC Technology (formerly HP Enterprise) for Omnicom Group, Senior Technical Support Representative
Managed Level 1/2/3 support in-person and remotely via LogMeIn for Mac OS, Windows 7/8/10, hardware and software for Omnicom's agencies across the U.S.
Traveled between agency sites to troubleshoot and liaise with agency technical staff
Supervised Level 1 site technicians and conducted ServiceNow training
Trained staff on tickets via ServiceNow
8/2016–2/2017: Heidrick and Struggles, Executive Deskside Senior Support Technician
Dedicated white glove deskside support for the firm's CEO, C-Suite, and managing partners
Oversaw video conferencing and firm Board meetings utilizing Cisco TelePresence, Codecs, and Crestron systems
Configured and deployed all iOS (iPhones and iPads) and Android devices using MobileIron MDM
5/2013–8/2016: HCL Technologies. Executive Deskside Support Technician, GSW Worldwide/inVentiv Health
White glove deskside support on Windows 7 and Apple operating systems
Supervised and trained deskside support technicians
Supported conference room audio-video (Mac Mini, Air Drop and web)
Imaged and supported Apple desktops and laptops via JAMF Casper
Responsible for all new hire equipment set up
Installed and administered Symantec PGP hard disk encryption, managed tickets via ServiceNow
Executive Deskside Support Technician, Reader’s Digest Association Executive Offices
Deskside support for the CEO, CFO, and COO on Windows 7 and Apple OS
Migrated users from Lotus Notes to Outlook 365
Imaged and supported Mac desktops and laptops via FileWave
Managed helpdesk tickets via Remedy Salesforce
9/2012–5/2013: Associate Consultant I, Support Practice Group, Kraft & Kennedy
End-user help desk support for the firm’s Managed Services clients
Regular site visits to client locations for in-house network support
Kaseya network monitoring and remote access software and ConnectWise PSA ticketing system
5/2010 – 9/2012: Help Desk Manager/IT Technician, The Children’s Aid Society
Primary help desk contact for the 1100 users in the organization and as central point of contact for field technician queue via phone, email and help desk tickets via HelpSTAR
Configured/reimaged, installed, and updated laptops and desktops with Windows XP and 7
12/2008 – 5/2010: Help Desk Technician & Assistant System Administrator, Local 802 AFM
Deskside support to users on Windows XP, configured and deployed new computers
6/2008 – 12/2008: Help Desk Technician, The Advertising Council
Deskside support to users on Windows XP
EDUCATION
Juilliard School, Bachelor of Music
New Age Training, Help Desk Support Specialist Certificate
The New School, Certificate in Audio Engineering
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