Administrative Assistant Support

Edna Hawkins

Senior Administrative Assistant

708-***-**** *************@*****.*** 22312 Piccadilly Ct., Apt. 2A Richton Park, IL 60471 PROFILE SUMMARY

Dynamic and results-driven Senior Administrative Assistant with extensive experience in providing high-level administrative support across various industries. Proven track record in overseeing office operations, enhancing departmental efficiency, and ensuring regulatory compliance. Skilled in project oversight, relationship management, and process improvement. Adept at multitasking, working with diverse teams, and delivering exceptional service. Seeking opportunities to leverage expertise in a challenging and rewarding environment.

SKILLS HIGHLIGHTS

Administrative Support

Office Management

Project Coordination

Verbal Communication

Written Communication

Record Maintenance

Process Improvement

Regulatory Compliance

Relationship Management

Executive Support

Microsoft Office Suite

Epic Systems

Schedule Management

Travel Arrangements

Meeting Coordination

Data Entry

Customer Service

Office Equipment Operation

Time Management

Confidentiality Maintenance

Inventory Management

Report Generation

Team Collaboration

Problem Solving

Clinical Support

Insurance Coordination

Patient Education

File Management

CORE COMPETENCIES

Efficiently managed office operations to ensure smooth workflow and productivity.

Successfully coordinated multiple projects, leading to improved departmental outcomes.

Demonstrated strong written and verbal communication skills with diverse stakeholders.

Maintained meticulous records to ensure compliance with regulatory standards.

Fostered strong relationships with team members and external partners.

Implemented process improvements to enhance operational efficiency and effectiveness. PROFESSIONAL EXPERIENCE

Franciscan Alliance, Olympia Fields, IL June 2023 - February 2024 CMA/Discharge Planner

Developed and implemented discharge plans for patients transitioning from inpatient care.

Coordinated patient education and referrals with multidisciplinary care teams and external providers.

Arranged post-discharge services and managed Medicare correspondence.

Provided clinical updates to commercial payers and communicated discharge planning to all stakeholders.

Ensured smooth transitions for patients and families, managing supplies and resources.

Gained proficiency in Epic, Outlook, and Microsoft Word while multitasking across departments. Favorite Staffing Agency, Chicago, IL April 2021 - September 2022 Non-Clinical Clerk

Input patient personal and insurance information for COVID testing and vaccinations.

Scheduled weekly and monthly infusion appointments for patients at the Infusion Center.

Coordinated emergency and new patient appointments with physicians.

Assisted in the registration process at a COVID vaccination site, ensuring accurate data entry.

Provided administrative support and managed patient records efficiently. Amazon Distribution Center, Monee, IL August 2020 - April 2021 Warehouse Associate

Managed inventory in shipping and receiving, processing customer orders accurately and ensuring timely order fulfillment.

Scanned barcodes on incoming and outgoing merchandise to track inventory levels, maintaining accurate stock records.

Evaluated merchandise for suitability and prepared shipments for customers, ensuring quality and accuracy.

Assisted in maintaining warehouse organization and operational efficiency, contributing to a streamlined workflow.

Collaborated with team members to ensure timely and accurate order fulfillment, enhancing customer satisfaction. Southland Constructions, Memphis, TN October 2019 - May 2020 Personal Assistant

Assisted in light bookkeeping and managed financial transactions accurately, ensuring proper documentation and reporting.

Picked up and delivered materials for construction jobs, ensuring timely delivery and availability of necessary supplies.

Conducted measurements for small residential projects to ensure precision and accuracy in construction tasks.

Managed payroll processing and bank deposits for employees effectively, ensuring timely and accurate payments.

Provided administrative support to construction teams, enhancing project efficiency and coordination. Lurie Children’s Hospital, Chicago, IL January 2019 - September 2019 Senior Administrative Assistant (Float Pool)

Provided clinical and operational support across multiple departments to improve workflow and enhance patient care.

Led project management and introduced procedures that benefited teams and staff, ensuring efficient operations.

Managed scheduling, travel arrangements, and meeting logistics efficiently, coordinating all necessary details.

Created and organized reports, departmental charts, and meeting agendas effectively, maintaining clear documentation.

Enhanced cross-functional skills by working in various departments as needed, providing versatile support.

Assisted teams with additional tasks and provided motivation for optimal success, contributing to team morale. Fresenius Medical Center, Olympia Fields, IL March 2012 - May 2018 Administrative Assistant / Receptionist

Increased office efficiency through comprehensive clerical and organizational duties, supporting daily operations.

Managed communications, interactions, and logistics to enhance care quality and ensure smooth workflow.

Updated patient records and ensured compliance with Medical Records Standards, maintaining accurate documentation.

Maintained confidentiality and accurately filed data in proper databases, ensuring data integrity and security.

Supported five Nephrologists, one Clinical Manager, and four Charge Nurses efficiently, facilitating team coordination.

Functioned as the sole secretary for a facility serving 150 patients effectively, managing all administrative tasks. Northwestern Faculty Foundation, Chicago, IL February 2006 – November 2011 Administrative Assistant I

Coordinated travel arrangements for the Oncology Department, including air, hotel, and ground transportation.

Managed medical records and mailed patient labs and correspondence weekly.

Interviewed new patients to complete documentation before appointments.

Composed and distributed routine correspondence and reports.

Tracked clinical research donations and maintained accurate records.

Organized monthly Multiple Myeloma Conferences, managing logistics and guest speaker requirements.

Provided administrative support to four Oncologists, ensuring efficient departmental operations. EDUCATION

Robert Morris College, Carthage, IL September 1985 Associate of Applied Science

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