Customer Service Representative

YOMAYRA NIEVES ACEVEDO

Allentown, PA ***** 610-***-**** *******.*******@*****.***

Professional Summary

Reliable professional offering strong multitasking, problem-solving and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, and excellent time management. Willingness to take on added responsibilities to meet company goals. Skills

Customer Service and Assistance

Strong interpersonal skills

Adaptability

Multi-Tasking Skills

Hotel Reservations and Tourism hospitality

Critical thinking and problem solving

Team player who can also work

independently

Cash Register Operations

Computer Knowledge

Language: Proficient in English and Spanish

Work History

Self Checkout Cashier 03/2023 to Current

Walmart – Whitehall, PA

Assisted customers with self-checkout machine operations. Diagnosed issues with self-checkout machines and manually processed transactions. Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.

Engaged with customers and offered assistance

Maintained current knowledge of store promotions and highlighted sales to customers. Daycare Childcare Provider 03/2021 to Current

Adventurous Kids – Allentown, PA

Monitored children's activities to verify safety and wellbeing. Read stories, sang songs and facilitated creative play. Implemented daily routines and activities to stimulate and engage children. Dispensed snacks and meals to children in accordance with nutritional guidelines. Packer Selector 10/2022 to 01/2023

Nike Warehouse – Bethlehem, PA

Pulled orders quickly to maintain demanding productivity goals. Maintained neat and organized work area to safeguard items and comply with cleanliness standards.

Monitored outgoing packages for proper labels and accurate address information. Proved successful working within tight deadlines and a fast-paced environment. Package Handler 01/2021 to 10/2022

FedEx Ground – Northampton, PA

Proved successful working within tight deadlines and a fast-paced environment. Loaded and unloaded boxes onto and off of trucks for fast shipment. Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

Collaborated with other package handlers to provide prompt and accurate delivery of orders. Customer Service Representative 02/2020 to 05/2020 ST. CLAIR HOTEL – San Juan, PR

Responsible of greeting and manage guest reservations Introduced customers to hotel amenities with pleasant and helpful demeanor. Collected room deposits, fees, and payments.

Collaborated with team members to handle guest requirements from check-in through check-out.

Resolved service-related problems and documented actions in system. Cashier 01/2020 to 06/2020

AUTO EXPRESO – San Juan, PR

Responsible to monitor traffic ow and collect the money for the toll to the workstation assigned. Provided directions and road information to road users with courtesy and professionalism. Counted money in cash drawer at beginning and end of shifts to maintain accuracy. Customer Service Representative 05/2020 to 11/2020 Conduent – Toa Baja, PR

Handled customer inquiries and suggestions courteously and professionally. Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Updated account information to maintain customer records. Provide detailed information on accounts, ensuring high quality service. Education

High School Diploma 05/1996

Adolfina Irizarry De Puig - Toa Baja, PR

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