Customer Service Food
Resume:
SHANNON MOORE
Plantation, FL *****
*****@***.***
HOSPITALITY AND RETAIL MANAGEMENT
Operations Management Restaurant Management Retail Management Customer Satisfaction Versatile and results-oriented Hospitality and Retail Manager with over 15 years of solid experience in managing both hospitality and retail environments, including restaurants, cafes, bars, hospitals, and retail stores. Proven ability to enha nce operations, increase sales, and improve customer satisfaction through effective team leadership and innovative operational improvements. Skilled in overseeing diverse food service operations, implementing quality assurance programs, and managing financial controls to align with strategic goals. Recent roles have emphasized retail and customer service management in healthcare settings, demonstrating strong competencies in staff training, cross-selling strategies, and optimizing staffing levels to boost efficiency and profitability. Committed to maintaining high standards in customer service and team management, ensuring every client interaction enhances brand loyalty and market presence.
Work Experience
Retail Associate
Marshall’s/ Homegoods
March 2023 to Present
Improved stocking methods to enhance merchandise organization and placement efficiency in the beauty and housewares departments, ensuring consistent product availability.
Identified and leveraged cross-selling opportunities, significantly increasing sales through strategic product recommendations and attractive displays.
Provided exceptional customer service at the cashier, resolving inquiries promptly and offering personalized shopping advice to improve customer experience.
Conducted onboarding sessions for new hires, focusing on cashier operations and department -specific skills, enhancing team adaptability and performance in a dynamic retail setting. Retail and Customer Service Manager
Boca Raton Regional Hospital
June 2023 to May 2024
Led comprehensive training programs for new employees on coffee standards and Starbucks products, ensuring compliance with licensed concepts and improving service quality.
Managed daily operations across various food service stations including grill, hot line, and deli, boosting efficiency and customer satisfaction.
Developed and implemented an effective scheduling system that optimized staffing levels across shifts, enhancing operational smoothness while maintaining service standards.
Directed the hiring process for the retail sector, recruiting and successfully onboarding staff members who consistently exceeded performance benchmarks.
Oversaw cashiering and deposit operations, implementing strict financial controls that minimized discrepancies and strengthened financial accountability.
Spearheaded a team initiative to redesign service workflows, significantly improving customer throughput during peak hours and enhancing overall profitability. Cashier/Barista/Grill Cook/ Catering Supervisor
Compass-Starbucks, Lake Forest Hospital (Morrison Healthcare, and Starbucks)-IL March 2022 to February 2023
Tasked with interacting with and engaging all customers, without excluding internal (hospital) staff.
Accountable for managing the inflow and outflow of cash while recording and reporting transactions on a routine basis.
Prepared tasty fast food (hamburgers, sandwiches, fried items. etc) and prepared coffee for customers and received positive feedback from customers.
SHANNON MOORE
Maintain and manage inventory for daily operations while restocking items on time before being exhausted.
Introduce a smart working system that helped increase ROI and improve sales through careful operational methods.
General Manager
Canteen Coffee-Vernon Hills, IL
October 2019 to March 2022
Spearheaded overall customer service initiatives and operations; created and maintained operational records such as inventory, profits & losses, and personnel reports.
Aided the canteen in cutting costs by portioning food, purchasing in bulk, managing inventory, and reducing food wastage.
Hired, trained, and oversaw staff to ensure seamless operations while leading the existing operations team for timely food preparation of pastries and sandwiches.
Managed all financial facets of the company, including P&L, payroll management, and asset control in adherence to pre -set procedures.
Retail Manager
Sodexo-Glen Ellyn, IL
September 2018 to March 2019
Superintended over a team of 40 employees to efficiently manage food operations while equally training staff and scheduling to assure full coverage.
Collaborated closely with several notable members including Chick-Fil-a, Subway, Starbucks, Einstein Bagels, and Jazzman’s
Coffee.
Mounted strategies peculiar to the brand which led to the achievement of $1.5 million in sales through continuous business growth.
Assistant Manager
Panera Bread-Lake Bluff, IL
September 2016 to June 2018
Organized all closing-related activities and led a team of close to 30 associates.
Aligned the organization for growth by establishing multiple productivity-enhancing initiatives to upskill the existing workforce.
Provided feedback while ensuring compliance with operational standards
Determined inventory level by anticipating customer demands and replacing replenished items.
Reconciled donations for local food pantries.
Assistant Bakery Manager/Cashier
Heinen’s Grocery Store-Bannockburn, IL
July 2014 to September 2016
Monitored inventory of supplies and ingredients constantly to ensure smooth production.
Prepared P&L statements and reviewed sales data periodically to drive profitability and revenue.
Enforced quality control measures and maintained food safety standards to meet industry standards.
Communicated with customers for correct order delivery and resolved complaints proactively.
Guaranteed consistent supply of baked goods by scheduling and placing orders timely. District Manager
Auntie Annne’s Pretzel-Chicago, IL
March 2008 to June 2010
Café Manager Barnes and Noble/Caribou Coffee, Deer Park, IL Internee
Walt Disney World-Orlando, FL
Education
Bachelor of Science in Restaurant and Hospitality
Southwest Missouri State University - Springfield, MO Skills
• Process Implementation
• Standard Opening Process
• Client Management
• Strategic Planning & Tactical Execution
• F&B Management
• Customer Satisfaction
• Project & Product Management
• Hospitality & Resource Management
• Budgeting & Forecasting
• Account Management
• Operations Management
• Hotel Management
• Communication Management
Certifications and Licenses
ServSafe
Food Handler Certification
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