Front Desk Appointment Scheduling

Jenny Burroughs

**********@*****.*** 856-***-**** Vineland, NJ

SUMMARY

Dedicated professional with 20 years of experience in healthcare coordination roles, seeking a Medical Office Coordinator position. Skilled in managing appointment scheduling, front desk operations, and leading teams. Expertise in patient intake, insurance processing, and maintaining effective communication with staff and providers. WORK EXPERIENCE

Virtua Cardiology Cherry Hill, NJ 08034

Patient Service Coordinator Aug 2021 - Present

• Coordinate comprehensive appointment scheduling, including new patient visits, follow-up consultations, and specialized medical clearances for oncology, bariatric, and transplant procedures.

• Manage front desk operations, including patient check-in/out, co-pay collection, and end-of-day cash drawer reconciliation.

• Maintain efficient communication by managing recall/wait lists, physician schedules adjustments, and prompt response to voicemails and messages.

Novant Health Lakeside Family Physicians Cornelius, NC 28031 Patient Services Coordinator/Lead Coordinator 2016 - Jul 2021

• Managed patient intake by recording demographics and insurance details into the healthcare database while efficiently triaging incoming calls.

• Coordinated medication refill processes and facilitated appointment scheduling for both new and existing patients, ensuring seamless patient experiences.

• Provided leadership and guidance to a team of 14 members, conducting monthly meetings with staff and providers, and disseminating weekly updates and monthly minutes.

• Served as a key liaison for IT support, resolving technical issues related to provider templates, computers, and phone systems, while also assisting with schedule management during holidays and staff absences. Child and Family Development Charlotte, NC 28213

Front Desk Coordinator/Billing Coordinator Mar 2003 - May 2015

• Managed patient check-in processes, ensuring accurate collection of copays and insurance information, and facilitated insurance authorizations as necessary.

• Conducted financial consultations with patients regarding their insurance benefits and responsibilities prior to their initial appointments.

• Performed daily financial transactions, including posting Medicaid and commercial remittance advice and processing claim denials and appeals.

• Maintained administrative and financial records, including weekly payroll reporting, claims verification, and document scanning for patient charts.

EDUCATION

Lincoln Technical School

Medical Assistant Certification

GED

GED

CERTIFICATIONS

Medical Assistant Certification, Lincoln Technical School SKILLS

Lead Coordinator • Spanish Translator • Typing 50 WPM • Epic • Emr • Billing • Pro PM • Misys • Verify Insurance Benefits • Patients Demographics • Call in Medications • Check Patients in and Out • Collect Copays • Balances and Deductibles • Scan Patients Insurance Cards and Identification • Post Insurance RA’s • Fax Electronically • Attention To Detail • Customer Service • Organization • Communication • Time Management

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