Human Resource Patient Care

Dinsa Patel

Manchester, CT 860-***-****

**********@*****.***

Summary

Conscientious and compassionate Human Resource and Administrative professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Professional Experience

Hartford Healthcare at Home CT, Bloomfield

Administrator 02/2021 - Present

Be able to work as part of a team and autonomously

Coordinates/ administers human resource, payroll functions and participates in maintaining departmental budgetary considerations.

Provide support for Department functions and back up to other Administrative Assistants as needed.

Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.

Triaging calls to various departments.

Experienced in enabling patients to manage their medical care effectively by facilitating access to test results, prescriptions, appointment scheduling, and communication with healthcare providers.

Verifying patient demographics and insurance information to ensure accurate department.

Answering the telephone, making appointments, responding to client enquiries, scheduling leading a workstream within larger projects, driving your team to meet deadlines and ensure quality deliverables and service.

Managed Epic Cadence, Epic’s scheduling module for outpatient and specialty healthcare clinics. Scheduled patient appointments and tracked them throughout their lifecycle.

Customized access permissions for scheduling team members to ensure efficient workflow. Ensured smooth daily operations by checking patients in and managing daily flow.

Dealing with all telephone enquiries in a professional manner

Obtains complete patient and insurance information to appropriately schedule patient testing.

Updated SharePoint for patient scheduling appointments, managing patient records securely, and enabling communication between healthcare providers regarding patient care and data analysis and visualization, helping to improve decision-making and operational efficiency.

Interacts daily with physician offices and various departments within the Medical Center to ensure that patients receive services in a timely fashion.

Makes adjustments to a department’s scheduled hours by blocking-off specific times/ rooms on the system according to established protocols.

Superior communications skills, both verbal and written

Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel

Coordinates daily work schedule for centralized scheduling update to team manager and director.

When appropriate, confirms or cancels a patient’s procedure via Centralized Scheduling.

Utilizes all relevant information to effectively influence member engagement.

Provides technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools as needed.

Delivers internal quality reviews.

Fully understands the member’s needs by building a trusting and caring relationship with the member.

Saklax Manufacturing Co. CT, Bloomfield

Human Resource - Office Assistant Manager 08/2018 - 12/2020

Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.

configuring and implementing SAP software for a payroll.

Managed full-cycle human resource operational activities to maximize HR employee

performance. Ensured timely operations of shipments inbound and outbound

Received and processed and sent invoices, adjustments and credit memos to customers. Process Leave Administration including Family Medical Leave Act, Short Term Disability and Americans with Disability Act, that will include but not limited to preparation of Leave documents, meetings and follow ups with employees on Leave, and update and manage FMLA files and log.

Administration of Time and Attendance in ADP, including preparation and distribution of disciplinary actions and reports.

Prepare and distribute documents for Performance Evaluations.

Compile data to generate daily, weekly, monthly reports

Schedules and organizes appointments; takes minutes during departmental meetings.

Prepares purchase orders for human resource office.

Answers and directs departmental phone calls.

Superior communications skills, both verbal and written

Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel

Receives and distributes office mail.

Provided comprehensive administrative support to the VP of Human Resources and other senior executives.

Managed executive calendars, scheduled meetings, and coordinated travel arrangements.

Organized and facilitated HR team events, ensuring seamless logistics and execution.

Prepared detailed PowerPoint presentations and maintained updated organizational charts.

Assisted in HR-related audits and confidential reporting processes.

Utilized continuous improvement tools to enhance operational efficiency.

Proofreads and types documents and correspondence produced by department.

May assist with back up duties to receptionist

Performs other related duties as assigned.

Performed scheduled inventory counts and supply audits.

Entering data in the company ERP computer system

Increased efficiency and accountability by implementing tacking sheet to record and document all equipment

Surgimedik Healthcare Pvt Ltd

Administrative 12/2016 - 06/2018

Managed and maintained data in spreadsheets to track [specific metrics or data].

Ensured records and reports were up to date, improving accessibility and accuracy.

Assisted in budget planning and monitored expenditures to meet financial goals.

Organized and scheduled meetings and events, coordinating logistics and ensuring seamless execution.

Supervised [number] of staff members, delegating tasks and providing guidance as needed.

Handled technical issues related to [mention specific area, e.g., IT systems, software].

Conducted clerical duties including answering phones, preparing documents, and maintaining office supplies.

Technical Skills:

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook), MS Teams SAP software, ERP 7, Epic Cadence, Epic MyChart, SharePointcand Intake

Epic Systems: Hands-on experience in Epic Cadence, Prelude, and Grand Central modules with 3 years of practical application.

Healthcare Expertise: In-depth understanding of US healthcare workflows and provider credentialing processes.

Organizational Skills:

Ability to manage multiple deadlines and prioritize tasks effectively.

Communication Skills:

Experience communicating with stakeholders at all levels of the organization.

Confidentiality:

Demonstrated ability to handle sensitive information with discretion.

Documentation: Excellent documentation skills covering application understanding, change management, and related processes.

Additional Skills:

Strong communication and interpersonal skills

Detail-oriented with excellent time management abilities

Ability to work under pressure and meet deadlines

Core Competencies:

Strong Organizational Skills: Ability to prioritize tasks and manage deadlines effectively. - Confidentiality: Proven track record in handling sensitive information securely.

Effective Communication:

Clear and concise communication skills across all levels of the organization.

Innovation and Adaptability: Flexible in applying innovative technical solutions across various business domains and industries.

Education

Professional Human Resources (PHR)

Central Connecticut State University, USA I 01/2021

Humam Resource Management- MBA

NMIMS University Private university in Mumbai, India I 07/2018

Business Administration -BBA

BRCM College, VNSGU university in Surat, India I 06/2015

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