Customer Service Accounts Payable

Rachael Cantrell

*** **** ***** *** *********** Fl Cell: 904-***-**** *******************@*****.*** Objective

I am a motivated, team player, dedicated to providing the highest quality service to customers. I thrive on challenges and excel under pressure.

Experience

August 2022 - current: Aquaholic Pool Cleaning - Jacksonville FL Owner and operator:

● Customer service

● Keeping up to date knowledge on chemicals and pricing

● Cleaning and maintaining pools weekly

● Testing water levels

● Collecting monthly dues

January 2022 - August 2022: Aston Carter - Jacksonville FL Payroll Specialist

● Customer service

● Data entry

● Reviewing time cards with employers

● Time card collection and entry

● Accounts payable

● Weekly reports

May 2020 - December 2021: Northwell - Jacksonville FL Medical Coordinator

● Customer service

● Scheduling medical appointments

● Verifying patient info

April 2019- May 2020: Pinnacle Air Solutions - Jacksonville, FL Executive Administrative Assistant

● Customer service

● Accounts receivable

● Accounts payable

● Pulling permits for job sites

● Inventory

● Scheduling deliveries

● Organizing multi job sites inventory

● Worked side by side with owner and VP on all needs

● Securing work plans are correct for job sites

● Scheduling clean up crews

● Planned employee events

● Responsible for payroll, keeping up with vacation time and sick days

● Handling all insurance for job sites

January 2012 - April 2019: One Call, Jacksonville, FL Team Lead, Operations:

● Auditing new hires

● Active member of the Spirit Squad

● Training individuals in scheduling protocols

● Keeping supervisors and team members up to date on daily reports

● Updating daily reports

● Verifying top priority accounts are being handled in a timely manner

● Encouraging team members to stay on task

September 2012 – January 2014: Lundy’s Tire Rescue/ Lundy’s Reality, Jacksonville, FL Office Admin:

● Accounts payable and receivable.

● Dispatched service calls to the correct department

● Follow-up on service calls to ensure quality assurance

● Inventory

● Generated invoices

Education

Class of 2010: Riverside Hair Academy, Cosmetology Degree, Jacksonville FL Class of 2001: Hilliard Middle-Senior High, High School Diploma, Hilliard FL Graduated with a GPA 3.8

Skills

Programs: QuickBooks, Microsoft Office. Microsoft Word. Microsoft Outlook. Excel. Paychex. Cornerstone. Lync. EFax. Compass. Clarity Connect

Expertise: Customer Service. Communication. Management. Training. Payroll. Office Budgeting. Researching and Investigating information. Quality Control. Organizing. Scheduling and Prioritizing.

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