Customer Service Food Safety
Resume:
Joy Phothirath
Tampa, FL *****
*************@*****.***
Passionate about food, people, and the journey.
Work Experience
Server - Crazy Sushi - Wesley Chapel, FL May 2023 to May 2024 High volume, authentic, local sushi. 250 cover. Wait, bar-tend, train staff in FOH, food safety and sanitation. Responsible for POS, customer service, online reservations, guest complaints/resolutions.
Server - The Living Room - Wesley Chapel, FL July 2022 to May 2023 High volume local scratch chain. 300 cover. Opened restaurant, to include setup of flow of service, initial staff training. Wait, bar-tend, food prep, train staff in FOH, food safety and sanitation. Responsible for POS, customer service, online reservations, guest complaints/resolutions, closing FOH.
Server - Chuck Lager - Wesley Chapel, FL July 2021 to July 2022 High volume, fast casual. 350 cover. Wait, bar-tend, train staff in FOH, food safety and sanitation. Responsible for POS, customer service, online reservations, guest complaints/resolutions, large parties and events.
Walmart Online Grocery - Walmart - Wesley Chapel, FL May 2020 to June 2021 Part time job. Online grocery shopping, customer service/complaint resolution, inventory control, ordering.
Server - Applebee's - Wesley Chapel, FL August 2019 to June 2021 High volume, fast casual, keeping it great in the neighborhood. 500 cover. Wait, bar-tend, train staff in FOH, food safety and sanitation. Responsible for POS, customer service, online reservations, guest complaints/resolutions, large events (40+). Assistant Manager - Ginza Endless Sushi & Hibachi - Wesley Chapel, FL February 2016 to July 2019
High volume, authentic, local sushi and hibachi grill. 150 cover. Wait, bar-tend, train staff in FOH, food safety and sanitation. Responsible for POS, customer service, online reservations, guest complaints/ resolutions, banquet and private events, food preparation, inventory, ordering, labor, as well as all aspects of FOH.
Education
High school diploma Warroad High School - Warroad, MN January 1997 to January 2001 Warroad High Skills
Certifications and Licenses
ServSafe Manager Certification Exp Jan 2025
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