Customer Service Retail Sales
Resume:
Francis Schirrmacher
Brandenburg KY. 40108
****.*******@*****.***
Retail Operations Leader
A United States Army Veteran with customer service experience in hands-on retail sales environment with leadership background. Experienced in daily operations at an established retail chain with direct experience in merchandise receiving, stocking, distribution, data input, shift management, facilitating employee training, and the safety aspects of a retail facility.
Relevant Experience
Customers:
Placed the customer first while focusing on daily operations involving the public: an active listener.
Oriented to customer service; greets customers consistently and makes them feel welcome.
Demonstrated courteous behavior with less that polite customers.
Operations:
Experienced in merchandise receiving; accurately stocking shelves, completing recovery, front facing, zone preparation, and inventory management.
Ensured merchandise placement, pricing, and markings are in accordance with corporate guidelines.
Assisted in unloading and staging products while removing debris from the unloading area for safety.
Completed shipment assessment of products during receiving for stock accountability and off the shelf for proper removal or customer returns.
Experienced in day and night shift development to maintain smooth operations including the tracking of overtime.
Maintained a constant situational awareness of company security protocols to ensure the safety of staff and customers.
Assisted management with opening operations, closing procedures, cashiers’ drop box deposits.
Expert in walking in and analyzing factors for evaluating results to develop the best solutions for store goals.
Demonstrated on point task focus to complete management priorities.
Point of sales software, inventory systems, databases, logistics system tracking, and email.
Cross walked received merchandise, completed orders, and system fault analysis to ensure daily operations.
Work History
Dollar General Stores JANUARY 2024 to PRESENT
Retail Associate
Opened and closed the store within the corporate standards.
Completed daily operations requirements, stock and clear merchandise for sales, complete inventories, and assist customers with any needs and questions for customer satisfaction.
Assisted in the training of new employees. Utilize security software, Legion, and Atlas for store operations. Complete till deposits in compliance with store manager requirements. Report to the manager directly.
MKS2 Technologies and Inverness Technologies (Contract) APRIL 2019 – DECEMBER 2023
Transition Counselor/ Transition Assistance Program Virtual Center, Fort Knox, KY
Serviced thousands of Department of Defense servicemembers across the globe with briefings, classes, and counseling’s online, in office, and remote.
Received numerous positive “ICE” comments for worldwide customer service.
Assisted in onboarding and job training for new shift counselors.
Home Depot November 2018 – APRIL 2019
Garden Center Specialist / Collinsville, IL
Provided horticulture support to local home gardeners through subject matter expertise.
Assisted over 200 customers on a monthly basis, improving customer satisfaction
Directly assisted with loss prevention efforts.
Walgreens Warehouse AUGUST 2018 OCTOBER 2018
Human Resources Specialist / Edwardsville, IL
Provided human resources support for the warehouse for the recruitment process.
Aided onboarding including federal and local required paperwork in accordance with policy.
Monitored payroll; managed data entry into the system of record for incoming correspondence; and retention.
DB Schenker AUGUST 2017 AUGUST 2018
Case Picker - Mid-Rider pallet forklift Operator Edwardsville, IL
Fulfilled corporate orders upon receipt at the warehouse; ensured packaging resulting in zero deficiencies within orders.
Ensured appearance of warehouse location; skilled at utilizing an automated shrink wrapper for pallets.
Travel Star Inn and Suites MAY 2013 AUGUST 2017 RM
Housekeeping Supervisor and Front Desk Clerk / Colorado Springs, CO
Supervised housekeeping staff consisting of 15 personnel and assignments.
Managed operations supply budget, periodic inventories, quality assurance.
Investigated housekeeping service complaints for corrective action and customer satisfaction.
Family Dollar November 2012 – April 2013 RM
Assistant Manager / Barryton, MI
Managed staff in both opening and closing procedures.
Responded to correspondence on behalf of the organization.
Demonstrated multiple tasking in fast paced retail operation handling customers and venders.
Assisted with nightly paperwork, deposited the Till, closed the day final sales tallies and data entry.
7 / 11 Food Marts JULY 2008 – OCTOBER 2010
Certified Senior Sales Associate and Assistant Manager in Training / Colorado Springs, CO
Supported management by interfacing with staff and external vendors to maintain smooth logistics.
Managed product inventory through detailed record keeping and replenishment control measures.
Maintained a presentable store for consumers and known for treating customers in a welcoming manner.
Abilities
Excellent time management skills, Training facilitation, Data Analysis, Risk assessment, Office organization, Payroll tracking, Superior Microsoft office knowledge, Proficient in employee development, and Executive support.
Education
Masters in Business Administration / American InterContinental University (2015)
Bachelors in Business Administration / American InterContinental University (2013)
Awards: 1 National Defense Service Medal, 2 Army Good Conduct Medals
Certifications and Licenses: OSHA forklift operator certificate
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