Sales Assistant
Resume:
Delivered exceptional customer service at the counter and pay point, adeptly handling inquiries via phone and email.
Executed tailored customer quotations and proficiently managed individual customer orders and pro-formas.
Conducted cash and bank reconciliations with precision and attention to detail. Efficiently processed new and inter-branch stock, ensuring seamless inventory management. Managed administrative processes, including opening accounts and reconciling debtors. Successfully facilitated collections on outstanding account balances. Enhanced cash flow with effective bank reconciliation processes. Secured revenue by managing accounts and collecting debts. Boosted customer satisfaction via prompt handling of enquiries. Drove sales through precise customer quotations and follow-ups. Department of Health
Community Health Worker
Health
Streamlined clinic health records management and front desk operations. Executed proficient patient registration and COVID-19 screenings. Accurately documented and maintained patient information on chronic medication community- wide.
Contributed to compiling precise clinic headcount data. Optimized clinic records and front desk processes
DMC Debt Management
Collections Consultant
Financial services
Executed debt collection in a call center using automated software for efficient account location.
Engaged in outsourced collections campaigns through Business Process Outsourcing (BPO). Precisely documented all customer communications for accuracy and transparency. Consistently achieved and exceeded weekly collection targets. Ensured compliance with all relevant collection laws and regulations. Leveraged software for efficient account location & debt collection. Built rapport ensuring timely customer payments & satisfaction. 2018
2012
Education
University of Johannesburg
National Diploma in Management
George Randell High
Grade 12
Skills
Problem-solving and decision-making
Administrative skills
Organization skills
Conflict resolution
Team oriented
Effective communication
Interpersonal Skills
Knowledge of Microsoft office suite
Excellent Customer service
Self-Starter
Achievements & Awards
Sales Assistant Intern: With my exceptional customer service and sales skills I contributed in bringing in a customer that bought books worth R18000 for his personal library. I received a Well done certificate from Van Schaik Bookstore 2024
Academic achievement at first year of university where I received a Top Achiever Award the year 2014.
Languages
isiXhosa - Fluent
English - Fluent
Additional Information
Customer service training - Van Schaik Bookstore
Learners license
Reference
Chantal Casoojee - Van Schaik Bookstore
Store Manager
Thenjelwa Shasha - Department of Health
Community Health Worker
Bulelwa Noveve - DMC Debt Management
Team Leader
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