Customer Service Call Center
Resume:
Terence Williams
Customer Service Professional, Laborer, Fast Learner
Chesapeake, VA 23325
***********@*****.***
Highly experienced Customer Service professional. Able to handle a high volume work a in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Krystal Cabaret-Portsmouth, VA
December 2023 to Present
• Manage and supervise the bar staff, ensuring that all employees are following company policies and procedures
• Handle the hiring and training of new staff members
• Manage inventory, order supplies and maintain equipment
• Handle customer inquiries and complaints in a professional manner
• Ensure compliance with all applicable health and safety regulations Home Health Caregiver
Private-Chesapeake, VA
August 2016 to Present
Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming Call Center Agent
Southerland Global Services-Chesapeake, VA
August 2022 to February 2023
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively Education
Associate in Massage Therapy
Centura College-Chesapeake - Chesapeake, VA
August 2015 to October 2016
Diploma
Indian River High - Chesapeake, VA
2004 to 2008
Skills
• Demolition construction Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Math and language skills Delivers exceptional customer service Commercial deep fryer and slicer operation Proven leader Engaging personality Excellent multi-tasker Culinary knowledge Restaurant management
• Customer service
• Heavy lifting (10+ years)
• Load & unload
• Industrial equipment (5 years)
• Warehouse management
• Upselling
• Cold Calling
• Management
Certifications and Licenses
driver's license
Driver's License
Bartender License
Groups
Mason
July 2008 to Present
s a Master Mason, a man is obliged to abide by the laws, constitutions, and edicts of his Grand Lodge. He is expected to conduct himself with honor and integrity, upholding the core Masonic tenets of Brotherly Love, Relief, and Truth.
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