Operations Manager Saudi Arabia
Resume:
Zohaib Hussain
************@*****.***
Professional Experience
May 2018 – Mar 2024 IT Store Operations Manager
Hyper Panda (The Savola Group) Riyadh, Saudi Arabia
Managed a team of 10 people, managed a total of 84 stores in Riyadh region and ensured smooth IT operations and technology infrastructure within the stores.
Directly reported to IT Director regarding all projects under my supervision.
Oversaw the entire IT Infrastructure (POS, Network, Data Centers, Application Support/Troubleshoot/Implementation).
Responsible for contract negotiations with IT vendors for cost effective project bidding and project execution at the highest standard.
Responsible for IT Inventory management and distribution to all regions.
Conducted monthly meetings with other departments heads regarding ongoing projects updates, sharing information across all departments and making sure smooth project execution.
Managed documentation for all assigned projects and shared with the stakeholders in timely manner.
Managed the implementation and integration of new technology and software solutions to improve IT operations.
Mar 2013 – April 2018 Team Leader – IT
Hyper Panda (The Savola Group) Riyadh, Saudi Arabia
Responsible for managing a team of 7 IT Technicians, handling the work allocation, performance tracking and work load.
Managed team meetings, performed QC on their work, giving them points for improvement their work quality and shared knowledge with the team for better performance.
Responsible for IT Servers health check, ensuring their efficient performance and responsible for disaster recovery and backups.
Responsible for managing and troubleshooting POS issues in an effective manner (as per SD Ticket urgency).
Responsible for managing timely resolution of Service Desk inquires.
Responsible for timely execution of the projects allocated to my team by the firm, managing timely deliverables and stakeholder management.
Responsible for IT Policy implementation across the region, ensuring the compliance of IT policy by the employees in my designated region.
Responsible for checking IT equipment durability and raising the need for new equipment or replacement to my seniors.
May 2009 Feb 2013 Various Roles
Hyper Panda (The Savola Group) Riyadh, Saudi Arabia
Responsible for troubleshooting POS issues with other Technicians.
Implementation of new POS in new and existing stores acroos Riyadh region.
Responsible for resolving daily user issues and handling IT related issues on daily basis
Responsible for the stores IT network infrastructure, troubleshooting and organizing data rooms as per company standards
Responsible for managing and distributing IT inventory across the region.
Responsible for repairing damaged IT inventory and managed available IT inventory in a cost effective manner.
Provide technical support and assist to store staff, addressing any issues related to hardware, software or network connectivity. Education
August 2002 Matriculation (Sciences)
September 2008 Intermediate
October 2014 – ITIL - ITprenuers
Skills & Interests
Technical Skills: Microsoft Office, Service Desk, Troubleshooting, Vendor Management, Service Delivery
Organizational skills: Team Management, Leadership, Decision Making, Time Management, Project Management, Communication Skills, Problem Solving
Languages: English (Fluent), Urdu (Native) Arabic (Conversational)
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