Data Entry Customer Services

PETER MUOKI: INBOUND CUSTOMER SERVICES AGENT

P.O BOX 788**-***** Nairobi, Kenya;email:***********@*****.*** PROFILE: Experienced and skillful inbound customer services Agent providing high quality services to callers, responding to working emails and meets all customer needs. Adapt at following communication script to properly handle various needs in a poised and professional manner. Works to keep and increase customer’s satisfaction with every phone call. Understanding the important of delivering the mission of a brand with each action and in interaction that takes place involving customers

EMPLOYMENT

JAN 2002-

SEP 2014

&

OCT 2014

TO DATE

Customer service agent, Safaricom call center

Worked productively to determine the needs of customers and fast track solutions to those needs

Answered inquiries by effectively researching locating and relaying information to customers.

Maintained call center database by collecting and recording information

Continually worked to enhance call center reputation by providing quality and timely services

Attend educational seminars to improve knowledge and skills.

Achieve a customer satisfaction rating of 98% within 5 years of employment

Worked well with upper management to ensure ultimate customers satisfaction, helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers EDUCATION

JAN 1999 TO

DEC 2001

Diploma in Electrical Engineering (Electrical Option) From Kenya Institute of Highways and Building Technology SKILLS Excellent communication skills

Resourceful

Patience

Fast typing skills

REFERENCES 1. Joshua Nyamasyo Kiuvu

Team Leader – M-Pesa Marchant support

Mobile phone: +254*-***-*****

Email: ******@*********.**.**

2. Alphard Kariuki

Kenya police officer

Mobile phone: +254*-***-*****

Email: **********@*****.***

3. Christine Namenya Egessa

Team Leader – M-Pesa Marchant support

Mobile phone: +254-*********

Email: *******@*********.**.**

Contact this candidate